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Administrative Assistant



Advert ID




Job Type




Salary Range

Up to USD17/hr

No. of Openings


Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

Do you enjoy the world of fast paced logistics? Are you looking for steady hours and weekly pay checks? Manpower has immediate opening for Administrative Assistant in Wauwatosa, WI.

What's in it for you?

· 1st Shift

· Competitive wage: $17.00 per hour

· Temporary position for 3 months

· Opportunity of temp to hire based on performance, attendance, dependability and business needs of the company

What is the job?

* Carefully listen to caller to understand their request in order to effectively dispatch a high volume of calls.

* Answer common, simple, inquiries to the LVD TS department

* Answer basic caller inquiries (ie warranty expiration dates, RMA numbers, Tracking #, Stock check, etc.)

* Clearly and concisely enter caller data into Salesforce Case Management System and transfer the case and caller to the appropriate department/personnel

* Remain current on company products and support personnel's responsibilities in order to effectively dispatch a high volume of calls

* Remain current on company department's functional responsibilities and management staff in order to effectively manage the escalation of customer concerns (as needed)

* Review open LVD TS cases to ensure they are in the right department (if they came in via e-mail), follow up if they are awaiting customer information, ensure they are answered by a TS personnel within the targeted response time, etc.

* Administer Certified Start-up form data and properly enter the information into company Databases

* Work with LVD TS manager to create training plan for contract CSA's and then train the CSA's

* Work with LVD TS manager to keep applicable quality procedures for CSA and LVD TS teams up to date and adhered to

* Work with LVD TS manager to develop and maintain measurable performance metrics for CSA and LVD TS teams

* Work with LVD TS manager on other type of requests as needed.

What you bring to the job?

* H.S. Diploma and 5-9 years of experience or a special combination of education and experience or demonstrated accomplishments

* Ability to handle 100+ calls daily while maintaining a professional and calm

* Ability to actively listen over the phone and transcribe what was stated computer program

* Ability to perform basic mathematics without error

* Ability to type in proper English with minimal grammatical errors

* General knowledge of SAP

* General understanding of company product portfolio and operational teams

* Highly motivated individual who can perform duties with little instruction after initial direction

* Ability to train personnel (on CSA duties)

* Ability and desire to search for improvement in operational processes

Stop your job search and apply today. Do you need more information? Contact our recruiters at 1414-312-514. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at