This Job no longer available

Inbound Technician Customer Service


Call Center and Customer Service

Advert ID




Job Type




Salary Range

No. of Openings


Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

Inbound Technician Customer Service - Tyco #8335

* Responsible for all inbound phone calls from Service Technicians in the field.

* Dispatches technician to the next job and provides necessary information regarding the service request.

* After the work is complete, the rep is responsible for requesting the billing information from the technician and moving the job from "Cleared" to "Billable" status.

* Places systems on test and views signals for the technician.

* Receives inbound phone calls from service technicians in the field.

* Handles the call and does not transfer the technician's call (unless absolutely necessary).

* Resolves technician's questions independently or requests assistance to answer technician's questions.

* Clears and bills job tickets for service technician.

* Assigns the next job ticket to the service technician.

* Places systems on test and views signals for the service technician.

* Notifies the Coordinator if a service technician cannot complete the job ticket as assigned; or a service technician requests more work to be assigned.

* Other duties as assigned.

* Ability to type 35 wpm.

* Excellent communication skills.

* Basic knowledge of computer applications.

* Strong organizational skills.