Direct Hire Sr System Engineer



Advert ID



Saratoga County,Warren County,Albany,Schenectady County,Rensselaer County

Job Type




Salary Range

No. of Openings


Branch Information

Albany, NY - Professional - (USA) 1450 Western Avenue (Professional) NY Albany , NY - 12203 Phone : 518-459-2800



Job Description

We are currently seeking a Sr Systems Engineer who would be responsible for meeting customer computer needs as they relate to hardware and software installation. This is a permanent position with a reputable IT company in the Saratoga Spring area. Competitive wages based on experience.

What is the job?
• Performs Remote Proactive Services via our RMM system
• Play a lead role in system installations, set up and configuration according to specifications
• Train customers on hardware and software use
• Maintain customer communications to assure the smooth operation of systems installed
• Direct any customer requests, inquiries and/or concerns to appropriate individual(s) as needed
• Communicate status of accounts on a regular basis
• Maintain current knowledge levels on existing products and/or acquire knowledge on emerging technology
• Consult with TAMS in setting expectations related to hardware, software or systems functional specifications to ensure scope of service and meeting customer expectations
• Available for off-hours and after hours support for customers and internal infrastructure
• Act technical liaison for customers and projects
• Provide both internal and external customer training on products and services
• Perform COM Remote Proactive Service via our Multi-Network Enterprise management system as required
• An escalation point for all other engineers on projects and customer related issues
• Other duties as assigned


What do you bring to the job?
• Experience with computer programs including Microsoft Windows Server VMware, VSphere
• Excellent Oral Communication Excellent Written Communication
• Excellent Technical Communication and Writing Customer Relations Skills
• Time Management Skills Project Management Skills
• Presentation Skills Negotiation Skills
• Experience in Work Flow Automation Experience with RMM Applications
• Script programming experience PC’s, Server and Network Hardware
• Windows and Mac OS Technologies Database Programming a Plus
• Bachelor’s Degree or Equivalent
• Must undergo and successfully pass a third party background investigation
• Ability to lift 75lbs
• Professional appearance and attitude
• Must take a pre-employment skills assessment exam

Stop your job search and apply today at! Do you need more information? Contact our recruiters via email or stop by our office located at 1450 Western Ave, Albany NY 12203 or call us at 518-459-2800.