Patient Care Specialist


Medical and Nursing

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Branch Information

Los Angeles, CA - Metro - (USA) 15821 Ventura Blvd Suite 148 CA Encino , CA - 91436 Phone : 818-784-8276



Job Description

Excellent Opportunity - Patient Care Specialist I


We are looking for a driven to be successful candidate to work with an amazing company

Job Description: Purpose/Role Statement

Act as interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA's, event registration, candidate requests, etc.). Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within the company business systems.

Key Responsibilities:

* Troubleshooting of external devices with patients and sales reps, including processing associated RGA's and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.

* Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.

* Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow-up.

* Handling all overflow call types from Patient Care Reps, including:

o Field information, order and RGA requests from patients

o Update contact information

o Send out replacement ID cards

o Connect patient candidates to local reps, physicians and ambassadors

o Register patients for local events Design and carry out various field studies related to various market released products.

* Provide on call coverage after hours for all patient care call types.

* Perform other related duties as assigned, including special projects.


Minimum Qualifications Required:

2 year or 4 year degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field desired. Will consider entry level candidates if they have aptitude and excellent written and oral communication skills and organizational skills. General knowledge of computer skills required.

Preferred Qualifications:

Minimum qualifications listed above plus 3-5 years' experience in a fast-paced customer service environment desired. Hospital, physician's office or medical field support experience desired. Biology, medical terminology, medical products or manufacturing Customer Service experience. Excellent written and oral communication skills and organizational skills required. General knowledge of computer skills required.