This Job no longer available

Help Desk Associate

Industry

IT

Advert ID

USA_400426

Location

Alpharetta

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

ManpowerGroup is currently recruiting for Help Desk Associates in Alpharetta, GA. I am conducting 15 minute phone screens on today and tomorrow. Please contact me ASAP if you are interested.



Duties:

The associate monitors and responds to events on network and servers and troubleshoots and resolves network and server incidents. He/She responds to incoming calls from Information Services (I.S.). Help Desk representatives and supports teams to assist with resolving incidents and events. He/She takes actions to stabilize or failover network or application to normalize the conditions. This position supports daily operational procedures to maintain 24x7 environment service levels. He/She interprets computer generated messages, determines appropriate actions, and follows standard procedures. This position delivers internal and external customer support and interacts with vendors to resolve issues. Candidates must have basic understanding of WAN / LAN networks, routing fundamentals, knowledge of transmission principles, the ability to diagnose and troubleshoot issues with switches and routers. * BGP * OSPF * CDP * QOS, * HSRP * CDP, * Ipsec * Arp, * STP * TCP/IP * UDP * Telnet * SNMP * SMTP * Traceroute * FTP * DNS *

Switches * Cisco Routers * Modems * CSU/DSU * Symbol APs' * Frame Relay * MPLS * ATM * ISDN * GPRS *

CDMA * Ethernet * 802.11 * PPP * VPN * DS0, DS1, T1, E1 * OC-#, * RJ-11, Optical Fiber Installation, de-installation, upgrades and supervision of servers, DASD, routers, switches and appliances. Replacement and supervision of cable management, cable installations, cable plug-in and the re-seating of cables. Replacement of all types of server hardware components, such as NIC cards, GBIC, hard drives, disk drives, batteries, fans, memory upgrades, and rack & stack various equipment. Open change controls based on work requests. Document work being perform by updating hardware cases and reviewing hardware cases generated by automated alerts. Support hardware issues in the data center by rebooting servers/appliances, perform visual inspections of equipment and escorting vendors.



This is a five day work schedule. Technicians rotate to weekends every other month. Every four months, starting in Feb 2018, the operation will rotate to 1st shift and the hours will be 6:30AM to 3:15PM.



Location: 1865 MCFARLAND RD WINDWARD DATA CENTER ALPHARETTA GA 30005

Pay: $19.15/hr

Duration: 1 year

Hours: 2:30pm-11:15pm



Don't delay, contact me today!



Cheryl.snowden-wright@manpowergroup.com or 1-855-407-7798, ext. 1470



ManpowerGroup is an Equal Opportunity Employer