This Job no longer available

Senior Console Operator

Industry

IT

Advert ID

USA_400433

Location

Alpharetta

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

ManpowerGroup is currently recruiting for a Senior Help Desk Representative in Alpharetta, GA. I am conducting 15 minute phone screens on today and tomorrow. Please contact me ASAP if you are interested.



Duties:

The Senior Console Operator monitors and responds to events on consoles and troubleshoots and resolves mainframe and production control incidents. He/She responds to incoming calls from Information Services (I.S.) Help Desk representatives and support teams to assist with resolving incidents and events. This position implements standard procedures and manages incidents in the production environment. He/She maintains knowledge of critical applications and error recovery procedures. This position supports daily operational procedures to maintain 24x7 environment service levels. He/She interprets computer generated messages, determines appropriate actions, and follows standard procedures. He/She implements production system schedules changes to successfully complete and adhere to the change control guidelines. This position delivers internal and external customer support and interacts with vendors to resolve issues. The position does not require traveling in personal vehicle.



Hours: This position shift rotates 5 day work week. Possibility of 3 shifts (0630 - 1515, 1430 - 2315 - 2230 - 0715), weekdays and weekends, which may rotate on a quarterly basis.

Location: 1865 MCFARLAND ROAD ALPHARETTA GA 30005

Pay: $28.17/hr

Duration: Dec 2018



Don't delay, contact me today!



Cheryl.snowden-wright@manpowergroup.com or 1-855-407-7798, ext. 1470



ManpowerGroup is an Equal Opportunity Employer