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Bilingual Banking Support Rep in Waterloo!

Industry

Call Center and Customer Service

Advert ID

CAN_400645

Location

Waterloo

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON - M2N 6K1 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Are you a call center customer service professional with an interest in the insurance industry? Our client in Waterloo is looking for YOU!



As a Customer Service Professional you are:

* Fluent in English and French

* An excellent communicator who loves a call centre environment

* Passionate about exceeding customer expectations

* Experienced in a Call Centre enviornment

* Driven to identify and pursue new and existing sales opportunities by understanding customer needs

* Excited to learn and grow your knowledge of the insurance industry



Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:

* Provide first point of contact resolution for clients from Monday to Sunday 7:00am-11:00pm (7.5 hour shift)



Responsibilities:

* Provide high quality service to advisors and clients via the telephone

* Handle high volumes of telephone inquiries within established productivity goals

* Research and resolve inquiries within specified turnaround times

* Handle sensitive issues in order to ensure customer satisfaction

* Provide detailed oral and written communication to line areas regarding inquiry resolutions



Interested? Apply now!



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.