Service Dispatcher in Deland

Industry

Trade and Services

Advert ID

USA/412391

Location

DeLand,Orange City,Deltona,DeBary

Job Type

Permanent

Hours

Full-Time

Salary Range

14.0 - 18.0 HOURLY

No. of Openings

1

Branch Information

Daytona Beach, FL - (USA) 1607 North Nova Road Suite D FL Holly Hill , FL - 32117 Phone : 386-252-1221

ContactNumber

386-252-1221

Job Description

Manpower, Global Workforce Solutions provider for over 70 years is hiring for an Experienced Dispatcher for HVAC Company in Deland.

Job Functions:
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are
in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service
invoices and timecards for processing.

Required Qualifications:
 Advanced customer service skills.
 Ability to multi-task
 Organized
 Geographical knowledge of service area or map reading skills
 Knowledge of industry is recommended but
not required
 Computer skills
 High school diploma or general education
degree (GED)
 Two years related experience and/or training
in customer service, dispatching or project
management or equivalent combination of
education and experience

Daily Duties:
 Take incoming customer calls.
 Schedule and coordinate all service calls as calls are received.
 Create dispatch ticket for all service calls.
 Dispatch Service Technicians, one call at a time.
 Debrief Service Technicians after completion of each call.
 Respond to all messages left overnight.
 Maintain the dispatch board / schedule.
 Forecast workload for 1 – 3 days out
 Follow up on all pending and recommended work with customer utilizing the pending work log.
 Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
 Help Service Manager with marketing issues as directed.
 Order parts for special orders.
 Update customer files as information is received from installation. (Extended warranties, equipment info, new customers, etc.)
 Type service contract proposals for new customers
 Maintain customer history files in database
 File service orders
 Prepare paperwork for all manufacture warranty parts
 Facilitate return of warranty parts
 Update service database from service ticket
 Maintain service invoice log
 Compare time cards to GPS Report
 Check service time cards for accuracy
 Pull checks and charge slips and compare to invoices.
 Forward checks and payments to accounting.