This Job no longer available

Bilingual Portuguese Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

CAN_400658

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD15/hr

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Manpower has a great long-term Bilingual Brazilian Portuguese Customer Service Representative vacancy at our client in North York who publishes and distributes free-to-play PC online games.



What you bring:

* Must be fluent in both English and Brazilian Portuguese (verbal and written)

* Must display professional, patient and friendly attitude

* Self-motivated individual that can work independently or as a team

* Ability to prioritize tasks

* Basic computer skills and knowledge of MS Office products

* Pay great attention to details

* Be willing and able to work overtime and weekends if necessary

* Having a broad knowledge of games, especially first-person shooters will be a great asset



The Job:

* Provide excellent customer support by responding to player issues quickly and consistently through our support channels.

* Submit weekly reports on community incidents, trends and feedback from player community.

* Help organize and run player and game master events including live streams.

* Provide input on content-driven events, updates, and future improvements.

* Interact with the community in game, on the forums and through social media channels.

* Manage user community and resolve issues

* Monitor the game to ensure stability and fair game play.

* Handle and centralize bugs, in-game issues and exploits.

* Identify recurring bugs/issues and include them in reports.

* Assist the quality assurance team with testing new content and reproducing reported issues.

* Monitor updates and promotions and provide immediate feedback to the development team

* Follow official and non-official websites and forums to stay informed about the gaming industry/community and help grow the community.



Interested? Apply now to a role which offers:

* Pay @ $15/hr

* Potential for permanent employment

* Fun & engaging work environment

* Subway accessible location on Line 1



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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.