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Customer Service


Manufacturing and Production

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Job Type




Salary Range


No. of Openings


Branch Information

Rochester, NY - (USA) 2534 Ridgeway Ave NY Rochester , NY - 14626 Phone : 585-227-6008



Job Description

Customer Service (In a Manufacturing Environment)

What's in it for you?

* A Shift

* Full time hours

* Competitive pay $14.00-$18.00hr (based on experience)

* Temporary to hire, based on performance

What is the Job?

* Provides telephone support to customers

* Set up sales orders received by fax, phone or mail for order entry daily

* Provides support and backup to the technical order configurator as needed. Duties include entry of new orders, adding items to existing orders, changing commercial details on orders, changing items on existing orders, canceling orders and cancelling items on existing orders

* Provide shipping with updates on preferred shipping methods for customers

* Update and maintain customer master files in eSales as needed

* Prepares catalogs and literature to be mailed to customers and other company representatives

* Files correspondence and other records

* Assists on preparation of quotation packages by packaging copies of engineering drawings, literature, etc

* Prepares outgoing mail

What do you bring to the Job?

* High School Diploma or equivalent

* Customer Service Experience in a manufacturing environment*

* Proven discretion with highly confidential information / documents

* Ability to manage a diverse volume of work and manage appropriate priorities which involve a high frequency of change

* Previous experience with an ERP system. SAP experience is a plus

* Exceptional attention to detail, accuracy, and professionalism

* Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint and Outlook preferred

* Ability to quickly develop proficiency in new programs

* Strong interpersonal skills

* Highly confidential. Must have high degree of integrity, discretion and judgment

* Polished professional communication skills and personal presentation

* Able to remain extremely professional, composed and competency in multi-task, rapid change environment

* Analytical skills is a must

Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals so please share our job with friends and family.