Customer Service Agent

Industry

Call Center and Customer Service

Advert ID

CAN_401561

Location

Saint John

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD11.45/hr

No. of Openings

1

Branch Information

Saint John, NB - (CAN) 1 Market Square Unit 101 NB Saint John , NB - E2L 4Z6 Phone : 506-633-7474

ContactNumber

506-633-7474

Job Description

In a world where cellphones make communication possible anytime and anywhere, it has become a priority for many companies to have their calls answered at all times of the day. Our client, a leader in the call center industry, provides live operator services to assist businesses and people process their telephone calls effectively and efficiently. They are here to help, 24 hours a day, 7 days a week, 365 days a year.



We are currently recruiting for front line customer experience agents to help process inbound and outbound calls in one of our many fast-growing call centers. No prior customer service experience is necessary; however, we do look for energetic, compassionate, customer focused, detail-oriented individuals who fit in well with our strong company culture. Various shift options.



Essential Duties & Responsibilities:

- Answer urgent and non-urgent phone calls using computer-telephony integration

- Provide information, document interactions

- Deliver message content back to clients



- Ability to read, write and comprehend the English language

- Ability to speak clearly and project good voice tone

- Ability to accurately document and present information during phone interactions

- Ability to multitask while on the phone

- Ability to keep information confidential

- Needs to have completed high school or the equivalent

- Bilingual French a plus