Field Compensation and Sales Reporting Processor

Industry

Admin and Secretarial

Advert ID

USA_401888

Location

Milwaukee

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.25/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Manpower is currently looking for a Field Compensation and Sales Reporting processor for an Insurance client downtown Milwaukee.



Day to day duties:

* Download reports and set up cases for the processing team.

* Review incoming emails and faxes to set up cases for processing.

* Communicate to processors when there are issues with reports or incoming communications.

* Process straightforward and procedural casework.



Overall responsibilities:

Customer Service & Communication - 10%

* Provides quality customer service to field and home office staff in regards to compensation.

* Handles inquiries that are routine and can be handled according to clearly defined procedures; escalates as needed.

* Communicates clearly in an open, direct, and timely manner.

* Provides complete and accurate solutions to all customer needs with appropriate guidance.



Casework - 85%

* Uses appropriate written communication, adhering to quality standards, to effectively and accurately complete routine cases.

* Makes appropriate decisions regarding the best form of communication based on the situation presented.

* Selects and modifies pattern letters and emails when necessary.

* Straightforward & Procedural



Teamwork - 5%

* Responsible for accepting and giving regular feedback in an open and positive manner.

* Responsible for sharing pertinent information with other representatives which impacts the team.

* Identifies and shares ideas for process improvement.

* Attends and participates in all team meetings, trainings, and huddles.

* Builds constructive relationships with team members.

* A positive influence on team and department.

* Organize work and desk in a manner that will allow team members to easily locate casework when needed.

* Contribute to maintaining Job Knowledge & Documentation

* Train on New Topics



Requirements:

* Comfort working in a paperless, dual screen environment.

* Comfort working in Microsoft Office (Outlook, Word, Excel, OneNote)

* Proficiency in typing and data entry.

* Associates degree in mathematics, business or related field OR an equivalent combination of education and work experience.

* Prefer a year or more of work experience demonstrating a proficiency performing a variety of mathematical calculations and inputting accurate numerical and alphabetical data.

* Demonstrated skills in analyzing information, problem solving, applying concepts, making appropriate judgments, and appropriate use of escalation paths.

* Insurance Operations Experience is helpful.

* High level of organization and follow through.

* Able to identify and establish priorities to meet deadlines on multiple assignments.