Administrative Customer Service Representative

Industry

Retail

Advert ID

CAN_402312

Location

Burnaby

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20/hr

No. of Openings

1

Branch Information

Vancouver Metro Area, BC - (CAN) 817 West Hastings BC Vancouver , BC - V6C 1B2 Phone : 604-682-1651

ContactNumber

604-682-1651

Job Description

Manpower is currently recruiting on behalf of their client for a full time Administrative Customer Service Representative!



What's in it for you?

- Hourly pay rate is $16 - $20 an hour; depending on experience

- Full Time Position: 40 hours per week

- Monday to Friday during regular office hours

- Located in Burnaby



Administrative duties include, but are not limited to:

- Inventory all tools returned at the end of fleet contracts

- Analyze and grade the condition of returned tools

- Set-up and manage stocking locations for Fleet Premium Loaner/Tools On Demand Tool Pool

- Create repair orders for returned Fleet Premium Loaner/Tools On Demand Tool Pool and position the tools for the repair process; restock the tools once repaired or serviced

- Modify the equipment status of expired fleet tools in SAP to reflect whether the tool was scrapped or integrated into the Fleet Premium Loaner/Tools On Demand Tool Pool

- Fulfill Fleet Premium Loaner Tool orders and Tools on Demand orders

- Ensure proper labeling of fleet tools prior to shipment

- Separate tools to be kept as part of the Fleet Premium Loaner/Tools On Demand Tool Pool



Customer Service duties include, but are not limited to:

- Interface and work with the Tool Services Fleet team on customer and process issues

- Communicate with other service centers on Fleet processes

- Point of contact for questions concerning Fleet Consumable Credits

- Customer interfacing on fleet tool returns, collections, replacements, and loaners

- Sort through and resolve fleet management process exceptions

- Responsible for monitoring and acting on all email correspondence received in the repair fleet mailbox



Requirements:

- Excellent communication skills both written and verbal

- Legal right to work in Canada with a Valid SIN

- Order management and/or SAP experience



If you are interested in this amazing full time Administrative Customer Service Representative position, please create your profile at manpower.ca today!