Bilingual Customer Service Representative


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to CAD20/hr

No. of Openings


Branch Information

Vancouver Metro Area, BC - (CAN) 817 West Hastings BC Vancouver , BC - V6C 1B2 Phone : 604-682-1651



Job Description

Founded in 1999, our client is transforming diabetes care and management by providing superior continuous glucose monitoring (CGM) technology to help patients and healthcare professionals better manage diabetes! Join their team as a Bilingual (French/English) Customer Service Representative!

What's in it for you?

- Temporary to Permanent position

- Full time with 40 hours a week

- Hourly rate of $20 an hour

Language Skills:

* Must be able to communicate effectively in English (required) and French (preferred).

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

* Ability to write routine reports and correspondence.

* Ability to speak effectively with customers or insurance companies.

Essential Duties and Responsibilities:

* Assist in executing and maintaining any mailed or emailed transition communications

* Serve as first point-of-contact (phone, mail, email) for patients

* Creating or updating patient records for transitioning customers

* Enter any new persons or organizations into a database and maintain existing accounts

* Placing first orders for transitioning customers, provide eStore information for future purchases

* Customer follow up

* Provide administrative support

* Process and maintain incoming faxes and emails utilizing a document management system

* Support daily inside sales operations

* Perform simple reporting and utilize reports to track task completion

Education and Experience:

* High school diploma or general education degree (GED)

* 1+ years of related experience

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