IT Service Desk Support Analyst



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Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Manpower is hiring an IT Service Desk Support Analyst for our leading client in the screws and bolts industry.

What's in it for you?

- $15-19/hr plus vacation pay, depending on experience

- Contract position with potential for permanent role

- Shifts: Day Shift- 8:30am - 4:30pm, Monday-Friday

- Location: Birchmount and Danforth, Scarborough

- Clean and safe work environment

The Job:

The IT Technical Support Analyst provides technical assistance the organization and aids in support on various technical issues. This position offers advice to internal customers and other users.

Key Results Areas (KRAs)

1. Internal Customer Support

* Provides technical support for hardware, software, and systems

* Provides feedback on company products, processes and/or procedures

* Analyzes problems by using automated diagnostic programs

* Meets all established help desk Service Level Agreements

* Writes user manuals and provides user training

* Looks for way to improve and/or optimize business processes.

2. Quality Control

* Ensures that quality control standards are met

* Works closely with software engineers and a variety of end users to ensure technical compatibility and user satisfaction

* Maintains asset inventories.

3. IT Liaison

Key Activities that support this KRA:

* Listens carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walks the customer through the problem-solving steps

* Employs excellent verbal communications skills

* Employs excellent phone etiquette

* Able to work under pressure

* Able to handle multiple tasks and priorities simultaneously

What you bring to the job:

* Minimum 1 - 2 years in the information systems industry

* Excellent organizational skills

* Bachelor Degree in Information Systems or equivalent experience

* Requires a vehicle or other reliable means of transportation

Not the job for you, but know someone else who might be interested? Refer them to us for a referral bonus of $100 upon the completion of their first 120 hours of work! Simply ask our consultants for details!

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.