Roadside Assistance Coordinator - Call Center


Call Center and Customer Service

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Branch Information

Reading, PA - (USA) 3564 Penn Avenue Suite 6 Spring Market Shopping Center PA Sinking Spring , PA - 19608 Phone : 610-678-1701



Job Description

A Roadside Assistance Coordinator provides emergency roadside assistance and a high level of customer service to customers 24/7, 365 days a year. Coordinators answer customer inquiries regarding maintenance and operation of over 200,000 consumer, commercial, and full-service leased vehicles nationwide in our state-of-the-art call center. This requires the ability to quickly assess and diagnose vehicle failures based on the nature of each breakdown.

We are offering stable full-time positions that have a great hourly pay rate and opportunities to earn quarterly bonuses. Our Client offers great benefits to employees, vacation time, 401k plans, medical and dental insurance with an optional vision plan.

Examples of some positions that may best fit this position may include: Automotive/Diesel mechanics, Prior CDL-A drivers, dispatchers, emergency service personnel, military, or individuals with at least 3 years of call center experience.

Major Responsibilities:

*Receiving in-bound calls from Client customers and diagnosing their mechanical issues

*Entering data from these customers into Client's AS400 database

*Making outbound calls to dispatch appropriate service to customers

*Acting as liaison between the servicing location and the customer

*Demonstrating excellent phone skills to interact effectively with internal and external customers

*Providing customer service, assuring that are satisfied and will return for additional business

*Managing multiple breakdown situations on a daily basis

*Resolving or escalating customer service issues

*Performing various duties as assigned by the Roadside Assistance Supervisor to support the efficient operation of the call center

Job Qualifications:

*2 years of prior customer service experience required

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