High Volume Customer Service Representatives

Industry

Call Center and Customer Service

Advert ID

USA_403210

Location

Franklin

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD16.25/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Manpower is looking for Customer Service Representatives for an Insurance client in Franklin, WI.

The Customer Service Professional fosters a professional relationship with company clients to enhance the brand loyalty. You will serve as a trusted advocate for Financial Representatives and partner to meet the needs of company clients. In addition, the Customer Service Professional educates clients and Financial Representatives on the company customer website and self-service capabilities. You fill focus on de-escalating service concerns, resolve questions and inquiries from clients and Financial representatives, take ownership of calls and anticipate future issues to avoid repeat calls and unnecessary call transfers.



- Associates degree in business or related field or equivalent combination of education and experience



- Effective written and verbal communication skills



- Demonstrated computer experience with solid navigation, keyboarding skills and familiarity with the operating system features



- Minimum one year related work experience preferred



- Proven customer service skills/experience preferred



Training hours will be 8:30 am - 5:00 pm

Core service hours are 7 am - pm

A periodic shift bid process occurs in the contact center to meet current business demands and is based on seniority.