Bilingual Customer Service Representative Part Time

Industry

Call Center and Customer Service

Advert ID

USA_403675

Location

Austin

Job Type

Contract

Hours

Part-Time

Salary Range

No. of Openings

1

Branch Information

Manpower Global Enterprise - (USA) 100 Manpower Place WI Milwaukee , WI - 53212 Phone : -

ContactNumber

-

Job Description

This is a 6 month long contract position in Northern Austin with the possibility for extension!



Bilingual English/Spanish Required.

PART TIME ROLE:

Must be available to work any shift from 9am-3pm. Minimum of 4 hours of work per day.

We are unable to accommodate schedule change requests during the first 90 days.



Provide unbiased assistance to Medicaid Clients with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance and attendance metrics. . Performs other duties as may be assigned by management.

Additional Job Details: Requires experience with Microsoft Office, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred. Prior Call Center experience preferred.