Desktop Support Analyst



Advert ID



El Dorado

Job Type




Salary Range

No. of Openings


Branch Information

El Dorado, AR - (USA) 723 North West Avenue AR El Dorado , AR - 71730 Phone : 870-881-8300



Job Description

Provide onsite technical support to company employees,Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Android and iOS

Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized company-specific applications

Provision and manage equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)

Reset user passwords, locks/unlocks user accounts

Troubleshoot and support video conference equipment, including events held onsite

Remotely troubleshoot local and networked printers.

Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests

Identify and implement innovative solutions to resolve customer issues

Ensure resolutions are consistent with company standards and policies

Liaise between local suppliers/vendors and our internal team when troubleshooting systems,Works effectively without supervision

Communicates well with employees from all areas of the facility and Other duties as assigned

Associate's degree or two (2) year certificate in computer science, networking, or computer technology discipline

and Two (2) years of experience in computer related role,Comprehensive knowledge of Windows, Android, Macintosh

Passion for providing the best customer service and Experienced in supporting Microsoft Office suite of applications such as Word, Excel, Outlook, Access and PowerPoint