Bilingual Customer Care Associate - Medical Devices


Call Center and Customer Service

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No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Bilingual Customer Care and Sales Support job opportunity available with our client who is a global leader an innovator in the bio-technology and medical device arena, currently has an opportunity available for a Bilingual Customer Care Associate. Offering a competitive salary inclusive with 100% benefits (medical/dental), company sponsored pension plan & growth opportunity. Primarily Day Shift hours, Mon-Fri but requires flexibility to work between the hours of 8am-7pm. Location is Richmond Hill.


Handling all aspects of Sales Order Processing in a timely and efficient manner with goal of 100% Same Day Order Entry, complete with Order Acknowledgements

Providing support and Liaising with Sales Representatives to handle their special requests and inquiries with response within 24 Hours.

Handling incoming inquiries from Customers in a timely and efficient manner with response within 24 Hours Processing RAN requests from Customers and from Sales Representatives on behalf of Customers with response within 48 Hours.

Processing Credit/Debit order adjustments within 48 Hours.

Processing all Customer Change Orders Same Day as requested Providing support and back-up to other members of the Customer Care Team Updating and Closing of Webquote

All other tasks and requests necessary to provide Exceptional Customer Care and to assist the Customer Care team Preparing Estimates, Follow-Up, Approvals and Refusals

Processing requests for Loaners, Pre-booking incoming repairs, shipping Loaners, follow up on Overdue Loaners

Processing all invoices for Service

Processing, shipping and Follow Up on Third Party Repairs

Handling all incoming telephone inquiries, either Sales or Service related directly without passing along to another individual to handle

Communicating with Customer on all aspects of repairs.

Communicating with Sales Reps on all aspects of repairs

Providing support and back up to other members of the Customer Care team.


Bilingual language skills, written and verbal in French and English

Microsoft Office Skills, SAP or JD Edwards preferred

Strong Customer Service Skills- 1 to 2 years or more of customer service experience

Time Management, Prioritization, and Organization Skills

To apply, please forward your resume to with the job title in the subject line of your email, in addition to applying online via the link provided.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.