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1st Shift Telecom Operations Specialist



Advert ID



Garden Grove

Job Type




Salary Range


No. of Openings


Branch Information

Orange County, CA - (USA) 290 S Clementine Street CA Anaheim , CA - 92805 Phone : 714-533-1800



Job Description

1st Shift Telecom Operations Specialist

Are you a Telecom expert? Do you enjoying setting up and teaching new users how to use an Avaya CMS system? Do you have experience forecasting and scheduling tasks for multiple call center sites? If you said yes, we want to hear from you!

What's in it for you?

● Full time hours

● 8:00 am to 8:00 pm (flexibility to work between these hours)

● Competitive wages between $22-25/hour

● Option to take free college courses and skills training

● 6 month contract

● Location: Garden Grove, CA

What is the job?

● Provide support for multiple call center locations in Southern California.

● Provide support for local users on Avaya phone and recording platforms.

● Work with department leaders to create and maintain daily, weekly, monthly and quarterly reporting for business and compliance requirements.

● Maintain local Single Source of Truth (SSOT) for all Telecom Agents, Station ID's, and local DID numbers for sites.

● Work with HR and Department Leaders to ensure new employees are set up for recording and included in CMS reporting.

● Train employees on Avaya Call Management System.

● Provide support and assistance with employees on Avaya Call Management System.

● Provide strong analytical, problem solving and leadership skills daily.

What you bring to the job?

● Minimum 2 years' experience with Avaya skill based routing and CMS experience.

● Strong Analytical skills

● Master level user of Microsoft Office programs

● Ability to work accurately in fast paced environment.

● Great attitude and ability to work in a team

● High school diploma or equivalent (such as a GED)

● Ability to pass a Background Check and Drug Screen

Stop your job search and apply today. Do you need more information? Contact Phillip at 714-533-1800. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at