Technical Service Group Leader



Advert ID




Job Type




Salary Range

CAD65000.00-80000.00 per year

No. of Openings


Branch Information

Barrie, ON - (CAN) 132 Commerce Park Drive Suite Q ON Barrie , ON - L4N 8W8 Phone : 705-728-1191



Job Description

The Technical Service Group Leader functions as a liaison between the Company and the customer. Primarily working at the customer's facility.

Responsibilities Include:

· Directs the support activities of new product launches, system conversions and line trials

· Provides onsite long-term technical coordination of trials and qualifying runs

· Manages various projects including multiple product and/or product lines for facility start-up operations and new

product launches

· Oversees personnel, technical support and technical support staff for the effectiveness of meeting customer


· Assess current operations, identify trends and recommends service enhancements maintaining customer relations

· Primary liaison between technical field staff at customer site and home office

· Ensures service and customer relationships are maintained

· Assess and recommend training needs to line user and/or technical service representative on production effectively

· Train and develop the technical staff for product line resolution and sample results for resolution

· Communicates with managers and leadership on specified products and its related projects as requested or initiated by the customer, product managers, sales and marketing

· Fields production line, materials and product questions daily

· Attends manufacturing center meetings as needed - identifies and assists in the activities with the appropriate division for resolution

· Monitors safety, health and environmental aspects of the production line ensuring that operations are within supplier practices

· Recommend process modification ensuring safety and environmental aspects of the line operation is in full compliance

· Assists in the activities meeting ISO/TS, customer specification requirements and organizational standards

· Analyze data report as specified by the customer. Provides modification recommendations as needed.


· Bachelor of Science or Engineering preferred

· 5-7 years of related work experience; 3 years in a supervisory role

· Knowledge of specific laboratory testing requirements

· Knowledge of hazmat standards in packaging, shipping and transporting of materials

· Extensive knowledge of OEM standards

· Assertive with good communication and organizing skills

· Must be able to coordinate and multi-task

· Working knowledge of paint and paint application including parts that are associates with liquid paints

· Ability to lift 50 lbs., evaluate visual color, work for extended period while either standing or sitting, climb and descend stairs and ladders

· Ability to read and execute complex instructions, use complex measuring devices, repetitive inspection of product, work as an effective team member, work under pressure

What you can expect:

· Full-time, permanent position

· Position will require on-call availability and will require working non-business hours, weekends and holidays

· Competitive Salary

· Comprehensive Benefits; including medical and dental

· Bonus incentive plan

Apply now -

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.