Intake Case Manager



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No. of Openings


Branch Information

Halifax, NS - (CAN) 1718 Argyle Street Suite 230 NS Halifax , NS - B3J 3N6 Phone : 902-422-1373



Job Description

Manpower has a new and exciting 1 year contract opportunity for an Intake Case Manager with our client, a reputable insurance company in the Halifax area. This role is front-line with client telephonic interaction and will have accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case. The role offers a competitive wage with the opportunity to move forward with the client for the ideal candidate.

The Intake Case Manager will triage incoming disability cases to determine complexity and will manage all non-complex cases to resolution. The position will contribute to the overall profitability of Group Disability by facilitating more timely return to work for our policyholder's employees. Strong decision making skills are required to determine the case complexity according to a pre-defined framework of criteria.


* Case Triage (50-60%) - Incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately based on established criteria.

* Non-Complex Case Management (30-40%) - All disability cases determined to be non-complex, will be managed to resolution by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager. Focus will be on minimizing administrative delays and on reducing the duration of employee work absences.

* Case Manager Administrative Tasks (10%) - Complete specified administrative tasks on all cases (eg. Faxing, forms preparation, employee follow-ups) Communication (Integrated into above accountabilities) - Effectively communicate with employees and employers to determine all factors that may influence case complexity, including diagnosis, duration of disability and the presence of non-medical barriers.

* Service Delivery (Integrated into above accountabilities) - Ensuring that all service delivery targets for the AMCS products are met.


* Good understanding of and experience with medical terminology and conditions

* 2 to 3 years Healthcare background

* Strong decision making and analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar

* Excellent communication skills; ability to direct conversations and target specific issues or lines of questioning

* Strong customer service skills

* Ability to work effectively in a fast-paced environment

* Completion of some related insurance industry courses would be an asset

* Previous Group Disability Claims experience an asset

Manpower offers associates valuable work experience, opportunities for training & development, and professional advice. Manpower also has great perks for associates including discounts on hotels, home & auto insurance, apparel, and much more! ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

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