Customer Service Representative


Call Center and Customer Service

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No. of Openings


Branch Information

Parkersburg, WV - (USA) 1047 Emerson Ave WV Parkersburg , WV - 26104 Phone : 304-485-0088



Job Description

Customer Service Representative

Are you looking for an exciting local opportunity in the Parkersburg area? Manpower of WV is seeking a Customer Service Representative for a regional employer in the Parkersburg area. The Customer Service Representative is the day-to-day contact for all our sales and customer support activities. Assigned to a team working collaboratively to support given territories or markets, the Customer Service Representative applies his or her customer service skills and system knowledge to meet the daily needs of the customer.

Job Duties:

Engage in daily communication with clients, colleagues and stakeholders to ensure top-quality Customer Service

Respond to customer requests for information in a timely manner (phone/email)

Answer customer telephone calls, providing technical information and addressing and resolving inquiries and problems

Process incoming mail, email, leads and faxes, responding to customer needs and requests as needed

Promote products/services to prospective customers

Expedite customer orders & process customer orders and input progress notes into computer system

Assemble print, web, phone materials, as needed

Perform filing activities and information retrieval, as needed

Accuracy and completeness through all means of communication.

Create and run sales reports and mailing lists

Complete and maintain all required paperwork, quotes, records, reports and documentation

Other tasks as assigned

Requirements for Consideration:

Associate's degree and 1-3 years of related experience/ education

Proficiency in Microsoft Word and Google Applications

Experience with specific business applications TBD

Candidates must be able to successfully pass a Federal/State background check and a pre-employment drug test

Who is Manpower?

Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.

For more information on exciting local employment opportunities and to register with us, please visit Manpower is an EEO/AA/ADA/Veterans employer