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Bilingual F/E Customer Support


Call Center and Customer Service

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Branch Information

Calgary, AB - (CAN) 734 7th Avenue Southwest Suite 240 AB Calgary , AB - T2P 3P8 Phone : 403-269-6936



Job Description

Bilingual F/E Customer Support

Manpower is currently hiring a Bilingual F/E Customer Support to fulfill a temporary to permanent position. This position start date will be in April 2018.

Hours: 37.5 hours per week (must be available 24/7)

Location: SE Calgary (Close to Downtown)

Pay: $16 per hour ( 1$ per hour premium offered for Bilingual French / English candidates)

Summary of Key Responsibilities: (job functions include but are not limited to):

* Handle incoming and outgoing calls from customer

* Identify and resolve basic alarm system technical issues by identifying known causes by using the process of elimination

* Provide clear and concise technical information to customers

* Effectively evaluate the need for a service technician to physically resolve the problem and create, schedule and close service jobs

* Educate and guide the customer through our web tool and educate them on self-serve options

* Support customer billing inquiries as it relates to their invoices, services, pay cycles, payment types, researching disputes, resolving issues and accounts receivables

* Identify, resolve and clarify any billing related issues and provide clear explanations to customers

* Identify and notify customers of overdue amounts on their accounts

Qualifications and Requirements:

* Bilingual - English and French (depending on location)

* Ability to work within a team

* Advanced written and verbal communication skills - English and French

* Able to clearly communicate technical information

* Analytical skills and problem solving

* Customer service oriented

* Ability to work in a fast paced and structured environment

* Ability to multitask

* Must have key boarding and software knowledge

* High School Diploma

Please apply by sending us an email directly at or contact us at 403-269-6936 & ask for our Office team. Please note only qualified candidates will be contacted.

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