Inbound Call Centre - Banking


Call Center and Customer Service

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No. of Openings


Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

Looking for a career that pays dividends? Good news!

Manpower is excited to connect with customer service professionals to join a fast paced contact centre environment with our banking and financial services client in Markham.

The job:

- Manage an inbound caller queue supporting customer questions and requests regarding credit card and financial account services

- Resolves customer complaints, process refunds and relevant account changes

- Assessing client needs and recommending appropriate services and products

- Document all information in multiple software applications

- Provide fast and efficient service while providing a best-in-class customer experience.

What's in it for you:

- Tuesday- Saturday shifts

- F/T and P/T shifts available

- 4pm-12midnight, overnight shifts possible

- 6 weeks of paid in-depth training

- Convenient Markham work location

- $19.50 per hour

- Permanent position with opportunities for advancement

What you bring:

- At least one year of customer service experience. Inbound call centre preferred.

- Comfort to work shifts during evenings and weekends

- Pleasant and professional telephone etiquette and computer savvy

- Exceptional English language communication skills

- Flexible and proactive with the ability to multi-task and adapt to the fast paced phone environment

- Analytical/problem solving and comfort to suggest solutions to meet client needs

- Confidence to pass both a criminal and credit background check

Apply today or connect with us to learn more about this exciting opportunity.

Not the job for you? Bonuses available for suitable referrals.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.