Bilingual Insurance / Customer Service Associate


Call Center and Customer Service

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Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271



Job Description

.Bilingual Insurance / Customer Care Associate - job opportunity with a world renowned automotive company, working at the corporate head office site in the finance division. DAY Shift, Mon-Fri, 8-4:30am. Location is in the York Region area.

The key responsibilities of the Insurance Associate are:

* Responds knowledgeably to incoming calls from clients and/or their insurance representatives

* Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage

* Accurately document client or insurance representatives comments and actions taken in customer's electronic file

* Sorts and processes incoming insurance mail

* Meets or exceeds quantitative and qualitative goals as outlined by department manager

* Responds to requests for assistance from other departments in a timely and efficient manager

* Provides back up support to receptionist and administrative associate, as required

* Works well as part of a team to ensure department targets

* Adheres to corporate policies and department Standard Operating Procedures (SOPs)

* Uses various software programs proficiently

Qualifications necessary:

* 1 to 2 years of customer service experience

* University degree (preferred) or College diploma - Business or economics stream preferred.

* Excellent computer skills, especially Word, Excel

* Bilingual - French and English- both written and spoken


ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.