Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Lancaster
    Job Type : Contract
    Date: Thursday, 15 August 2019
    Manpower is recruiting staff for our client's collections department. If you enjoy working with customers, using fact-finding skills, and working in a fast-paced environment - join the team.

    What the job offers you:
    ● Full Time Hours between 8-6pm Monday through Friday
    ● $12/hr
    ● A permanent opportunity for the right candidate
    ● Weekly pay

    What you bring to the job:
    ● A strong work ethic and a proven record of reliability
    ● Basic MS Office and general computer skills
    ● Past experience in a call center is preferred
    ● High School Diploma or GED
    ● A positive attitude and the ability to work well as part of a team

    We offer our employees great career opportunities, competitive wages, and access to health insurance options after only 40 hours.

    Manpower is an equal opportunity employer.

    Apply today!
  • Valid City, State or Zip Code: Cookeville
    Job Type : Contract
    Date: Thursday, 15 August 2019
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
  • Valid City, State or Zip Code: Largo
    Job Type : Contract
    Date: Thursday, 15 August 2019
    Manpower, one of the most ethical employers in the US, is currently seeking staff members for Roadside Assistance with a recognized Insurance Carrier in Largo, FL.

    Next Class starts on 09/09/19

    Position Details:
    Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges between 7AM and 11PM, 7 days a week (1st and 2nd shifts- $14.85 for 2nd shift- 2:30 to 11PM)
    * Determine specific breakdown location, and secure appropriate dispatch service for the customer
    * Accurately navigate between several systems simultaneously
    * Represent well established and internationally known brands
    * Work in a positive, production driven environment

    Qualifications and Education Requirements
    * Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide
    * Ability to read maps and utilize internet resources to determine customer's location
    * 1-2 years of experience in Customer Service (Call Center preferred)
    * High School Diploma or equivalent
    * Schedule Flexibility is a must
    * Desire to help others
    * Microsoft proficient, typing, computer navigation, attention to detail, computer skills, data entry, quick learner, interpersonal communication, problem solving

    Work hours vary and pay starts at $13.50 per hour. Interviews are being scheduled daily. Please feel free to contact me, Greg

    Apply NOW!
  • Valid City, State or Zip Code: Rochester
    Job Type : Contract
    Date: Thursday, 15 August 2019
    Customer Service Agent Bilingual Cantonese
    Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

    What's in it for you?
    * Full time hours
    * $15.25 hour (Bilingual - Cantonese)
    * Weekly pay
    * Monday - Friday (Holidays off)
    * Contract - hire opportunity
    What is the job?
    * Assist prospective enrollees and people assisting enrollees
    * Track and document all inquiries using the applicable systems
    * Process new applications - via telephone
    * Transfer/refer consumers to appropriate entities
    * Process life event changes, demographic updates, disenrollment requests, and special periods as requested
    * Facilitate the fulfillment of caller requests for materials via email, or download.
    * (Bilingual employees) Facilitates translation services for non - English speaking callers
    * Escalate calls or issues to the appropriate designated staff
    * Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems
    What you bring to the job?
    * High School Diploma or GED
    * 2+ years experience navigating multiple systems
    * Ability to type 25 WPM
    * Strong interpersonal skills
    * Bilingual - Spanish
    * Ability to follow both verbal and written instructions
    * Call Center experience ++
    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008.
    We love referrals so please share our job with friends and family.
    Manpower is an Equal Opportunity Employer.

    (Related Keywords: Desk job, Office, Clerical, Receptionist, Phone)
  • Valid City, State or Zip Code: Sorel-Tracy
    Job Type : Contract
    Date: Thursday, 15 August 2019
    Notre client, spécialisé dans les équipements au gaz et accessoires, recherche présentement un représentant au service à la clientèle pour leur succursale de Sorel-Tracy.

    Vos responsabilités :
    - Fournir de l'aide avec les appels des clients
    - Etre responsable de la facturation des livraisons
    - Intéragir avec les conducteurs et les opérateurs du centre
    - Examiner et réconcilier les livraisons dans SAP
    - Enregistrer les envois de marchandises afin de facturer au client avec précision sur les services rendus
    - Surveiller l'achèvement et l'exactitude des activités quotidiennes en traitant des rapports quotidiens et mensuels
    - Maintenir les commandes principales des clients
    - Passer des commandes et réponsre aux demandes de renseignements

    Compétences recherchées :
    - Minimum 2 ans d'expérience dans le service à la clientèle
    - Expérience dans le système CRM (un atout)
    - Expérience dans le secteur de la santé préférable
    - Avoir de fortes compétences en Excel et Office
    - Solides compétences en saisie de données
    - Avoir une solide expérience en vente
    - Etre en mesure de faire de la résolution de problème
    - Capacité à travailler sous pression avec des délais
    - Avoir de solides compétences en service à la clientèle et en communication interpersonnelle

    Avantages :
    - Possibilité de permanence à l'interne
    - Horaire de travail en semaine et de jour
    - Salaire : 20$ à 25$ de l'heure, selon l'expérience de travail

    Ce poste vous intéresse? N'hésitez pas à envoyer votre candidature à l'adresse suivante : monteregie.pq@manpower.com

    Au plaisir de discuter avec vous,
  • Valid City, State or Zip Code: Delta
    Job Type : Contract
    Date: Wednesday, 14 August 2019
    Bilingual CSR
    Are you able to speak in French and English? Do you have excellent customer service skills? Are you looking for a new and challenging career? Manpower has an immediate opening for a Bilingual CSR for our client in Delta BC

    What's in it for you?
    - Temporary to Permanent position
    - Full time with 40 hours a week
    - Hourly rate of $16 an hour
    - 6AM to 2:30PM

    Language Skills:
    * Must be able to communicate effectively in English (required) and French (required
    ).
    * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
    * Ability to write routine reports and correspondence.
    * Ability to speak effectively with customers

    Essential Duties and Responsibilities:
    * Assist in executing and maintaining any mailed or emailed transition communications
    * Serve as first point-of-contact (phone, mail, email) for patients
    * Creating or updating patient records for transitioning customers
    * Enter any new persons or organizations into a database and maintain existing accounts
    * Placing first orders for transitioning customers, provide eStore information for future purchases
    * Customer follow up
    * Provide administrative support
    * Process and maintain incoming faxes and emails utilizing a document management system
    * Support daily inside sales operations
    * Perform simple reporting and utilize reports to track task completion

    Education and Experience:
    * High school diploma or general education degree (GED)
    * 1+ years of related experience

    Interested in getting started? Apply today! Create your profile at manpower.ca
  • Valid City, State or Zip Code: Boston
    Job Type : Contract
    Date: Wednesday, 14 August 2019
    We currently have multiple openings for Call Center Representatives (English/Spanish) for one of our clients in Boston.

    Job Details: Temp to Perm opportunity
    Pay Rate: $13.25 per hour | $14.25 per hour for bilingual (English/Spanish)
    Schedule: 8:30-5:00 M-F |

    Description:
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Text us at 781-380-0989

    Thank you.
    Manpower Team
  • Valid City, State or Zip Code: Dothan
    Job Type : Contract
    Date: Wednesday, 14 August 2019
    Customer Service Reps needed in Dothan, AL!

    Do you like helping customers solve problems? Enjoy talking to people on the phone? Not an early bird? A local call center is interviewing to fill 2nd shift customer service openings!

    What's in it for you?
    Full-time hours with overtime available
    Second shift hours will vary based on customer need, but primarily 2p-10p.
    Must be able to work some weekends and holidays!
    Pay range is based on experience
    A team-focused work environment
    Temp to Hire after 90 days
    Great benefits available after hired full time

    Apply today!
    Get your resume ready and send over to syndi.vollmuth@manpower.com!

    Call our office for more details at 334-794-7564.
  • Valid City, State or Zip Code: Scranton
    Job Type : Contract
    Date: Wednesday, 14 August 2019
    Excellent Temporary to Hire Career Opportunity with a leading Business Advisory Firm. Our client, conveniently located in the Clarks Summit Area, is looking for someone who has at least two years of consultative Customer Service experience. The Customer Relations Representative will take inbound calls from clients subscribing to Benefits Programs such as Medical Benefits, Flexible Spending Accounts, COBRA and others, assisting with enrollment, explaining processes for claims, researching benefits available under each plan. Knowledge of insurance terminology or the willingness and ability to learn the terminology is a plus. The Representative needs to be empathetic and detail oriented to provide accurate information and create an excellent client experience.

    The starting pay rate for this position is $12.50 and an excellent benefits package is available after permanent hire. Hours of work are 9:00 am - 5:00 pm, Monday through Friday. The only exception would occur during Open Enrollment when the call volume increases. During Open Enrollment the Call Center is open from 8:00 am - 8:00 pm. Time worked during Open Enrollment can be performed from home. You would be working a shift starting as early as 8:00 am or one ending as late as 8:00 pm.

    If you would enjoy working in a smaller, friendlier contact center with a very positive attitude, please apply online at manpower.com today.
  • Valid City, State or Zip Code: Honolulu
    Job Type : Temporary
    Date: Wednesday, 14 August 2019
    Manpower is recruiting for a Customer Service Representative to work a 3 month assignment, for our client in Honolulu, HI! If you are have the experience and what it takes, please apply with your updated resume!

    Customer Support Representative

    Description: Duties may include maintaining ongoing relationships with existing accounts, providing support for the senior account executive, analyzing and resolving problems for customers, assisting in studies to determine customer incentives and developing and preparing proposals for customer leads for account executives. Additional duties may include distributing mail, filing, faxing, duplicating, processing forms, typing, preparing reports and auditing documents.

    Pay: $18.66/Hour
    Hours: 8:00am to 5:00pm
    Location: 3375 KOAPAKA STREET D-180 HONOLULU HI 96819 United States

    Additional Job Details: 1.Respond to delivery related inquiries and concerns from our customers. 2.Make last-minute scheduling adjustments as requested by our customers 3.Notify customers about any delivery delays in advance. 4.Schedule deliveries and prepare delivery documentations 5.Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on paperwork and/or freight. 6. Key information into our system. 7.Track delivery progress of shipments. 8. Notify customers of freight arrival and arrange for delivery. 10. Route cargo and freight in both incoming and outgoing directions 11. Ability to communicate, organize, prepare and assemble documents containing data from various sources. Knowledge of office processes, procedures, and technology. 12. Compile, dispatch and receive all messages pertaining to the cargo handling Inform all parties, when necessary, of the content of such messages. Prepare/process cargo documents, air bills 13. Assertive and Flexible 14. Ability to effectively multi-task in a fast paced environment.

    Manpower is an equal opportunity employer.
  • Valid City, State or Zip Code: Topeka
    Job Type : Permanent
    Date: Wednesday, 14 August 2019
    Manpower is currently hiring for several call center representatives to start ASAP!

    Evening and Weekend hours
    Weekly Pay
    $9.45/Hour

    Please apply and call our office to schedule an interview! 78 5.228.7800

    We look forward to meeting you!
  • Valid City, State or Zip Code: Mahwah
    Job Type : Contract
    Date: Wednesday, 14 August 2019
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints.Must have call center experience. Multi-task and attention to detail is a must!
  • Valid City, State or Zip Code: Markham
    Job Type : Contract
    Date: Wednesday, 14 August 2019
    Manpower is partnered with a Big 5 bank- we are seeking Bilingual (French/ English) customer service representatives.

    This role will start as a 2 month contract but with strong potential for extension and hire! This is also a great opportunity to get your foot in the door with a Major Bank!

    Job Details:
    $18 per hour
    Shifts between: Mon- Fri: 1pm - 10:15pm Sat: 10am -6pm
    22.5 to 25 hours per week
    Must be able to pass a soft credit check and criminal background check

    SUMMARY OF DAY TO DAY RESPONSIBILITIES:
    Excellent verbal, listening, speech quality communication skills.
    Ability to speak fluent English, Efficient multi-tasking; commitment to expedient yet consistent and thorough service.
    Able to quickly learn & understand.
    Ability to work effectively within a large team.
    Ability to work in a high pressure, dynamic environment.
    Strong team interaction.
    Excellent work ethic.
    Strong troubleshooting skills using good logic and efficient methods.
    Flexible to scheduling changes and overtime as required.
    Demonstrate willingness to seek solutions through knowledge base documentation.

    MUST HAVE:
    Must be bilingual (read, write & speak) English and French
    Strong customer service experience
    Excellent Communication skills
    Proficient with MS Office

    NICE TO HAVE:
    Experience in insurance industry as a customer service.

    EDUCATION:
    College Degree or Diploma is ideal.
    Candidates that are currently going to college with little experience in customer service will also be considered

    Please apply today for immediate consideration!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Saint-Laurent
    Job Type : Contract
    Date: Monday, 12 August 2019
    Vous avez plusieurs années d'expériences en recouvrement commerciale et vous souhaitez évoluer dans une entreprise qui possède une solide réputation à travers le monde ? Nous avons cette opportunité pour vous disponible dès maintenant.

    Notre client est présentement à la recherche d'un agent de recouvrement commercial pour occuper un mandat temporaire d'un an avec une possibilité de prolongation à Ville Saint Laurent.

    Le salaire est entre 22$/h et 28$/h selon votre expérience.

    Au quotidien, vous serez amené à effectuer plusieurs fonctions telles que :
    * Entrer en contact avec les clients pour obtenir qu'ils paient leur compte et faire preuve d'un sens aigu des affaires ;
    * Remplir les formules de règlement des différends quant aux sommes en souffrance ;
    * Obtenir l'aide des personnes compétentes pour la résolution des différends avec les clients afin de rendre des décisions en temps opportun. Remet le dossier à son supérieur s'il y a lieu pour donner suite ;
    * Maintenir le suivi avec les clients concernant le paiement des comptes et leur engagement à respecter un programme convenu de versements échelonnés lors de contrats importants ;
    * Coordonner et communiquer les activités avec les gestionnaires de comptes de vente et les administrateurs de compte pour une interface cohérente et sans faille ;
    * Concilier les comptes-clients, paiements, etc. ;
    * Inscrire dans le système informatisé la teneur des échanges avec les clients et enregistre les nouvelles modalités de paiement et/ou ententes intervenues avec les clients.
    * Autres taches connexes.

    Vous êtes la personne de choix pour occuper ce poste si vous avez un DEC en administration ;
    Vous avez entre 3 et 5 ans en tant que spécialiste en recouvrement commercial ;
    Vous êtes bilingue (anglais et français);
    Vous avez une bonne connaissance d'Excel, Word, Lotus Notes, JDE, Oracle ou SAP est un atout ;

    Le salaire est à discuter et les horaires sont du lundi au vendredi de 9h00 à 16h00 (1 heure pour le lunch).
    N'attendez plus et faites nous parvenir votre candidature !
    Rania Hicham
    Recruteur
    Rania.hicham@manpower.com
    514-848-9922 ext. 4111
  • Valid City, State or Zip Code: Addison
    Job Type : Contract
    Date: Monday, 12 August 2019
    Manpower has immediate opening for a Customer Service Representative in Addison, TX.

    What's in it for you?
    o Pay Rate - $13.00/hr.
    o Shift - 1st Tues-Sat 8:00a-5:00p
    o Duration - 6 months Temp to perm

    What is the job?
    o Applies and develops basic skills to procedures for the position.
    o Problem solving skills.
    o Assess customer needs
    o Deal with customers
    o Maintains professionalism and effectively interacts with all contacts, internal and external
    o Manipulates / Navigates computer system
    o Maintains department quality standards and performs job duties as directed by leadership
    o Experience using Microsoft Excel

    What you bring to the job?
    o 1-2 years experience in a call center
    o HS Diploma or GED Equivalent

    Stop your job search and apply today. Send a copy of your resume to nadine.pangilinan@manpower.com. Do you need more information? Contact our recruiters at 4142693151 ext. 1063. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Blue Ash
    Job Type : Contract
    Date: Monday, 12 August 2019
    Do you have excellent people skills? Are you highly self-motivated and extremely organized? Do you love to problem solve? Manpower has immediate openings for Customer Service Reps.

    What's in it for you?
    * Full time hours, Monday - Friday from 9:30 am - 6:00 pm

    * Competitive wages starting at $15 per hour

    * Temporary to hire, based on performance

    * Option to take free college courses and skills training

    * Paid training

    What is the job?
    * Answer telephone inquiries which may involve customers with parts problems, distributors with product questions and assistance to the sales force.

    * Operate terminal to access various computer programs to verify customer's order status, determine warehouse inventory levels, determine pricing for various accounts, provide shipping information and enter customer orders.

    * Price and expedite customer orders which may involve special handling. Reply to inquiries regarding order changes, cancellations, adjustments etc according to prescribed procedures.

    * Perform various other clerical duties incidental to the function of on-line order entry, special projects, compiling shipping reports, writing credits.

    What you bring to the job?
    * High School Diploma or equivalent (completed)

    * Previous call center experience handling high volume calls

    * Basic computer skills; Microsoft Office experience a plus

    * Excellent professionalism, communications, and interpersonal skills

    * Successful problem-solver, able to multi-task and remain organized

    * Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Call or text our recruiters at 513-772-2220. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Raynham
    Job Type : Contract
    Date: Monday, 12 August 2019
    The TeleSales Representative is responsible for receiving incoming media and general inquiry sales calls for potential new residential and commercial customers. Calls received can often be non-routine in nature and may require deviation from standard screens, scripts and procedures. Must be able to assess needs and suggest/promote a wide range of company products or services. The incumbent will handle situations that require adaptation of response and/or extensive research in order to convert callers to customers.

    Full time, 40 hours per week, Mon-Fri 12-9pm and rotating Saturdays 8am-4pm
    Competitive wages $15.38 per hour, performance based monthly bonus of $500 each month
    Weekly pay

    ESSENTIAL FUNCTIONS:

    Receive incoming responses to media campaigns and general inquiry calls from potential new residential and commercial customers regarding products and services offered.
    Uses sales and negotiation skills to overcome objections and promote full line of products and services.
    Display a friendly and positive attitude to build instant rapport with callers in order to gain confidence, assess needs and offer appropriate solutions to convert callers to customers.
    Capitalize on opportunities to up sell and fully develop new accounts.
    Ensure full knowledge of quality standards, products, services, environmental message and competitive advantage in order to communicate to callers.
    Assist with other call types based on business needs (i.e. delivery, billing, retention)
    QUALIFICATIONS:

    Must possess strong negotiation skills
    Ability to identify needs and offer solutions
    Excellent written and oral communication skills
    A high degree of professionalism/ability to interact with callers in a professional manner
    Strong computer skills including Microsoft Office Suite
    Superb organizational and time management skills
    Must be able to work independently
    Must have outstanding decision making and problem solving ability
    Must have proven track record of dependability and flexibility
    Must be willing to learn new techniques and highly adaptable to change
    Persuasive and resilient in overcoming objections and maintaining energy level
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Sunday, 11 August 2019
    You have the knowledge and know how. You have the training and experience. You are needed now more than ever and Manpower values your skills! Manpower has immediate openings for Customer Care Specialists!

    What's in it for you?

    Work with a Fortune 300 Company
    Temp-to-Hire opportunity
    Competitive pay and benefits
    Flexible Shift Hours

    What is the job?

    Uses computerized system for tracking, information gathering and/or troubleshooting the items raised by the client/customer
    They have adherence times and handle times to meet.
    Handle inbound calls from our customers by researching and resolving loan level inquiries.
    This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What do you bring to the job?

    High school diploma or equivalent
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Permanent
    Date: Friday, 09 August 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Valid City, State or Zip Code: Warwick
    Job Type : Contract
    Date: Friday, 09 August 2019
    Manpower has immediate opening for a Customer Service Representative in Warwick, RI

    What's in it for you?
    o Pay Rate - $16.33 per hour
    o Shift - 1st Shift 8 AM to 5 PM
    o Duration - 6 months Temp to perm

    What is the job?
    o Respond to customer requests via telephone or email, providing excellent service to MetLife's customers who have insurance or other financial service products or benefit plans.
    o Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
    o Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
    o Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy.
    o Support special product and/or service campaigns as needed, or if solicited by the customer.
    o Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
    o Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high quality service skills

    What you bring to the job?
    o High School diploma.
    o Prior Call Center experience is highly preferred.

    Stop your job search and apply today. Send a copy of your resume to nadine.pangilinan@manpower.com. Do you need more information? Contact our recruiters at 4142693151 ext. 1063. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath