Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Springfield
    Job Type : Contract
    Date: Monday, 07 October 2019
    We are currently hiring CUSTOMER SERVICE REPRESENTATIVE l SPRINGFIELD,OH Are you or someone you know looking for work? There are quite a few positions available and we want to fill them with the most experience in collections and/or rental contract review with the strongest work ethic and character.

    If this sounds like you or someone you know, keep reading to find right position and follow the HOW TO APPLY directions at the bottom of this email.

    Start Date: ASAP
    Pay Rate: $13.00 - $14.00
    Duration: Temp-to-Perm (End date may be extended)

    Job Description:

    The Customer Service Representative responsible in:
    *Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
    *They have adherence times and handle times to meet.
    *Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    *Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    *His role requires listening to our customer's concerns and showing empathy while resolving their issue.
    *You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Saturday, 05 October 2019
    Manpower is currently seeking immediate start for Several Data Entry Specialist which commences immediately for a temporary to permanent full-time work

    What we Offer:

    * Wages: $12.00 HR
    * Type of contract: Temporary Full Time
    * Length: 4 - 6 months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 8:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area focusing on data entry and data management
    * Excellent communication skills in English speaking and writing skills
    * Exceptional Data Entry Skills
    * Minimum of 40 WPM with 95% Accuracy

    Essential Functions

    * Prepares source data for computer entry by compiling and sorting information establishing entry priorities.
    * Processes customer and account source documents by reviewing data for deficiencies resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
    * Maintains data entry requirements by following data program techniques and procedures.
    * Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
    * Maintains customer confidence and protects operations by keeping information confidential.
    * Contributes to team effort by accomplishing related results as needed.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Oak Ridge
    Job Type : Permanent
    Date: Friday, 04 October 2019
    Do you have great customer service skills? Are you organized with the ability to communicate in a clear and effective manner? Are you looking for a great company to work for where you can put your people skills to work for you? Manpower has immediate openings for customer service professionals in Oak Ridge, TN Come to our office to apply!
    Walk-ins are welcome!
    What's in it for you?
     Direct Hire opportunity
     Wages starting at $10.75 up to $13 + Monthly incentives
     Benefits such as health insurance, 401k, and PTO yearly
     2nd shift hours (Candidates must be able to work 1 weekend-day)
    What is the job?
    You will provide support to our customers through the pre-approval and post-approval stages of our loan and/or credit card lifecycle by:
    * Helping answer questions specific to customer needs via phone (inbound/outbound), emails, and/or instant messages
    * Listening, analyzing, and providing solutions to complex problems
    * Identifying fraudulent documents
    * Verifying information and processing application
    What do you bring to the job?
     Ability to pass computer literacy test
     Ability to work mandatory overtime
     Must be able to pass a Background Check, school verification and drug test
     Prior experience in Call Center, Customer service or any other related field (preferred)
    And… Benefits?
    Absolutely!!!
    * Relaxed dress code
    * Generous vacation and paid sick leave package
    * Paid Parental Leave
    * BlueCross/BlueShield Medical & Dental Insurance
    * VSP Vision Insurance
    * 401k with a 4% match
    Stop the job hunt & find your new career with Manpower today!
    We E-Verify.
    Visit www.manpower.com apply!
    Come by our office at 7826 Montvue Center Way, Knoxville, TN 37919
    Call our office 865.690.1468 to schedule a time with your recruiters
    Follow us on Facebook @ManpowerKnoxvilleTN
  • Valid City, State or Zip Code: Oak Ridge
    Job Type : Permanent
    Date: Friday, 04 October 2019
    Do you have great customer service skills? Are you organized with the ability to communicate in a clear and effective manner? Are you looking for a great company to work for where you can put your people skills to work for you? Manpower has immediate openings for customer service professionals in the Oak Ridge, TN area. Apply today!
    Walk-ins are welcome!
    What's in it for you?
     Direct Hire opportunity
     Wages starting at $10.75 up to $13 + Monthly incentives
     Benefits such as health insurance, 401k, and PTO yearly
     2nd shift hours (Candidates must be able to work 1 weekend-day)
    What is the job?
     Assisting customers with credit card payments
     Negotiating payments and terms with customers
     Helping customers with credit limits and increases
     Working with the team while staying accountable for individual metrics
     Help better service customers by identifying process improvement opportunities
    What do you bring to the job?
     Type at least 35 WPM
     Ability to pass computer literacy test
     Ability to work mandatory overtime
     Must be able to pass a Background Check, school verification and drug test
     Prior experience in Call Center, Customer service or any other related field (preferred)
    Stop the job hunt & find your new career with Manpower today!
    We E-Verify.
    Visit www.manpower.com apply!
    Come by our office at 7826 Montvue Center Way, Knoxville, TN 37919
    Call our office 865.690.1468 to schedule a time with your recruiters
    Follow us on Facebook @ManpowerKnoxvilleTN
  • Valid City, State or Zip Code: Bridgeton
    Job Type : Contract
    Date: Friday, 04 October 2019
    The Creve Coeur, MO Manpower is currently seeking Contact Center Agents in Bridgeton, MO.

    This is for a November class.
    The pay rate is $14/hr.
    8a - 5p
    Must have an updated resume for consideration

    POSITION SUMMARY:

    The Contact Center Representative I is responsible for being the first point of contact for the customer base. This representative will utilize multiple applications and resources to determine customer requirements, and resolution.

    PRINCIPAL RESPONSIBILITIES: 1. Handle inbound calls from customers or technicians 24/7/365 with minimal assistance. 2. Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call. 3. Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customer's expectations. 4. Handle follow up and escalation of service calls when applicable. 5. During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.

    ADDITIONAL INFORMATION: ADDITIONAL INFORMATION: (e.g. physical demands, confidentiality requirements, travel requirements) * Exceptional customer service skills, telephone and communication skills, and the ability to work in a high call volume environment * Willing to work flexible hours, and overtime as needed. * Intermediate PC skills required (Microsoft Word/Outlook/etc.), and the ability to type a minimum of 40 WPM. * Ability to work in a team environment, follow procedures, adapt to change, and desire for continuous learning through cross-training. * Exemplary attendance is required. * Other duties as assigned by the supervisor

    EDUCATION: High School diploma required. Bachelor's Degree preferred.

    To apply, go to Manpower.com or call 314-692-4215 with further questions.
  • Valid City, State or Zip Code: Raynham
    Job Type : Contract
    Date: Friday, 04 October 2019
    The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:
    Service the Customer:
    * Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service
    * Diagnose customer needs and/or concerns
    * Handle difficult customer calls in a courteous and professional manner
    * Create and maintain a positive and professional connection with caller at all times
    Problem Resolution:
    * Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
    * Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
    * Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
    Basic Qualifications:
    * High school diploma or GED
    * Minimum of 1-year previous customer service and/or call center experience
    * Ability to thrive in a fast-paced environment
    Job Types: Contract, Raynham, MA
    Salary: $15.00 /hour
    * Full time hours 40 per week, Mon-Fri 8am-4:30pm then 12pm-9pm with the possibility of rotating Saturdays 8-4pm
    * Competitive wages: $15 per hour and opportunity to earn a performance based monthly bonus of $500 each month
  • Valid City, State or Zip Code: Overland Park
    Job Type : Contract
    Date: Friday, 04 October 2019
    Manpower is recruiting for Customer Service Reps to work a 6 month temporary assignment in Overland Park, KS.

    Candidates will be assisting our Human Resource Service Center with Workmans Compensation claims. Candidates should have basic computer skills and abilities. Limited phone work is required for this position; however there is emphasis on attention to detail.

    Hours: 10:30am to 7:00pmM-F
    Location:10881 Lowell Ave Suite 300 Overland Park KS 66210
    Pay Rate: $15.50

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Permanent
    Date: Friday, 04 October 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Valid City, State or Zip Code: Littleton
    Job Type : Contract
    Date: Friday, 04 October 2019
    We are looking for a Customer Service Representative for a prominent vehicle action and remarketing service company in Littleton, CO. Temp to perm/ long term role. Full time, Monday - Friday 8am-5pm. $16 / hr.

    Main Job Tasks, Duties and Responsibilities

    * Receive and process payments.
    * Update lot (vehicle) notes in the system.
    * Answer multi-line telephone in a professional manner.
    * Face to face customer interaction.
    * Use company resources to gather information and offer solutions to meet customer needs.
    * Contact clients to obtain vehicle pick-up information.
    * File documents according to criteria.
    * Process mail incoming and outgoing per criteria.
    * Read and interpret various reports and documents.
    * Proper completion of sale documents.
    * Other duties as assigned.

    Education and Experience

    * High School Diploma or equivalent
    * One year of office support experience in a customer service role.
    * Excellent customer service skills and attitude.
    * Excellent written and verbal skills.
    * Proficient with office equipment.
    * Basic math skills.
    * Attention to detail.
    * Problem solving.
    * Computer proficiency - MS Suite.
    * Typing speed 45WPM.
    * Basic 10 Key proficiency.
    * Professional appearance.
    * Ability to multi task in a fast-paced environment.
    * Bilingual skills a plus.
    * Occasional overtime as needed.

    Submit your resume for immediate consideration

    For additional information or questions contact Matt Levy at (303) 228-1622 ext. 1626 Matt.Levy@manpower.com
  • Valid City, State or Zip Code: Albany
    Job Type : Contract
    Date: Friday, 04 October 2019
    We are seeking for CUSTOMER SERVICE REPRESENTATIVE to become an integral part of our team in Albany, OR!

    *Temp to Perm: Yes. Temp-to-perm opportunity - will be based on attendance and performance among other things
    *Competitive salary: $11.25 - $12.50
    *Education: High School Diploma or GED Equivalent
    *Location: Albany, OR

    Job Description:
    *Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.
    *Coordinate service for customers using various providers to resolve the customers' concerns.
    *Settle claims according to insurance policy provisions.
    *Maintain and update customer account records as needed.
    *Forward suspected fraudulent and questionable claims to appropriate personnel.
    *Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

    Stop your job search and apply today. Do you need more information? Send me an email at Ruby.Bonifacio@manpower.com or you can call me direct at 414-312-5144 ext 1850. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Thursday, 03 October 2019
    Manpower is currently recruiting for Bilingual Customer Care Advisors for NB Power in Fredericton, NB. Qualified candidates will possess the following skills and qualifications: Fluently Bilingual (English/French); good telephone manner; ability to work in a team environment; able to multi task in a busy work environment; proven problem solving skills; excellent communication skills; ability to empathize and help customers.

    Also, you must have a minimum of one-year experience working in customer service, be comfortable working with a variety of computer programs, including Internet, e-mail, and a variety of in-house systems. These positions are to begin October 21, 2019 and pay $15/hour.

    If you are looking for an exciting position in Customer Service, then Manpower is the employer for you! Manpower offers benefits, referral bonuses, web-based training from the privacy of your own home and much more!
  • Valid City, State or Zip Code: Jacksonville Beach
    Job Type : Permanent
    Date: Thursday, 03 October 2019
    One of the largest multi-destination, technology-enabled property management companies in the US, is seeking a few high energy Call Center Sales Agents to join our team at our Ponte Vedra, Fl office.

    Ideal Candidates will possess/demonstrate the following skills/strengths:
    * Excellent problem-solving skills
    * Outstanding written and oral communication skills
    * Flexibility of schedule; Ability to work days/nights, weekends and holidays as necessary
    * Strong customer service focus
    * Attention to detail
    * Ability to work in fast paced environment
    * Strong computer proficiency
    * High level of initiative
    * Ability to work independently with minimal supervision
    * Ability to multi-task and work within several computer applications at the same time
    * Positive and upbeat attitude
    Responsibilities:
    * Ability to capture as many reservations as possible by utilizing effective selling techniques
    * Assist guests by selling future reservations
    * Promptly follow up with guest inquiry leads for second chance bookings
    * Answer telephone calls and emails in a professional manner
    * Maintain current and potential guests' profiles
    * Assist customers with questions regarding their existing reservations.
    * Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions.
    * Effectively manage daily correspondence and operational tasks to exceed expectations and expand customer base.
    * Deliver the highest of standards of service to all customer service to all customers
  • Valid City, State or Zip Code: Tualatin
    Job Type : Contract
    Date: Thursday, 03 October 2019
    Manpower is recruiting for Customer Counter Associates to work a 1 year temporary assignment in Tualatin, OR. If you enjoy working with customers this is the job for you!

    Primary duties include support responsibilities for the customer counter such as: greeting customers, inspecting shipments and shipping documents, general cash register use. This position will assist with loading trucks when not busy at shipping counter. Must be able to lift 70 pounds unassisted.

    Hours: Mon-Sat 1:00 pm - 8:15 pm
    Location: 10800 S. W. MANHASSET DRIVE TUALATIN OR 97062
    Pay: $14.72/hour

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Thursday, 03 October 2019
    Customer Service

    Customer Service workers looking to escape the mall and retail work. Full Time Call Center Jobs

    Tired of endless hours spent at the mall with the same people, and boring lunches in the food court? Looking to escape the hospitality or restaurant world and take your pride in service to the next level? Manpower has the job you have been looking for.

    What is the job?
    As a customer service agent you will:
    ● play an integral role in the live events people celebrate across the US every day
    ● work alongside other agents to help provide support for health programs
    ● communicate with customers via telephone, email and chat

    Learn about this customer service role that offers you:
    ● steady and flexible hours
    ● 8 hour shifts available between 7 AM to 6 PM Monday through Friday
    ● competitive wages between $11 and $14 per hour, depending on position
    ● temporary to permanent opportunity
    ● access to tools, paid education and more, allowing you to advance in the workplace

    What do you bring to the role?
    ● With your 1-year customer service experience in retail, hospitality or call center, you make customers feel at ease and comfortable
    ● Strong interpersonal and communication skills help you to understand what customers really want
    ● Multi-tasking and communicating with multiple customers while using your strong computer skills is no problem for you - you like fast-paced and busy environments.

    Interested and excited about this career opportunity? Apply at Manpower.com

    We love referrals so please share this job opportunity with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Doral
    Job Type : Contract
    Date: Thursday, 03 October 2019
    Are you looking to Finish 2019 with a new Customer Service position that could grow into a career? Clerical & Customer Service positions are expanding rapidly in the Miami area and Manpower has new openings for candidates with clerical, and customer service background.

    What's in it for you?
    *Full time hours
    *Day shift: 10am-7pm Monday-Friday
    *Competitive wages between $13-$14
    *Temporary to hire, based on performance
    *Option to take free college courses and skills training
    *Paid training

    What is the job?
    *Answer heavy volume of calls, answer questions about accounts
    *Follow up with clients, and other departments to resolve issues
    *Data entry, filing and heavy computer use
    *Reporting any issues to supervisor

    What you bring to the job?
    *Previous experience in clerical and customer service in contact center experience
    *Great attitude and team player, excellent phone voice
    *High school diploma or equivalent (such as a GED)
    *Ability to pass a Background Check and Drug Screen

    Bilingual Spanish/English

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 954-236-3310. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Kitchener
    Job Type : Contract
    Date: Thursday, 03 October 2019
    Are you comfortable in Tech support and looking for a new and challenging position? Our client in Kitchener is looking for a flexible customer service representative who is also comfortable in a technical support role. This a long term temporary position for an after-hours shift.

    What's in it for You?
    -Extensive training in position during regular business hours
    -After hours shift between 5 pm - 8 am
    -$19 - $22 / hour depending on experience

    What is the Job?
    -Diagnose and resolve client system and software configuring issues
    -Trouble shoot support cases via ticket tracking system, telephone and email
    -Accurate logging of all support (calls, emails, and time tracking)
    -Follow-up with clients regarding open tickets
    -Perform regular monitoring and support through various tools
    -Participate in product development and deployment projects as a support representative
    - Assist the project teams in transferring project knowledge to the support team

    What you bring to the Job?
    - Diploma or Degree in Computer Science, Computer Engineering, Information Systems, Information Technology or equivalent technical related program
    -3+ years of experience in customer care and support, or software related desk position
    - Previous experience working within the HealthCare industry, preferably with HealthCare related software and workflow
    -An understanding of PACS and RIS systems would be an asset
    -Ability to multi-task, excellent time management, as well as organization and communication skills
    -Strong problem solving skills with the ability to analyze and make an educated decision

    Select APPLY NOW and QUALIFIED applicants will hear from a recruiter within 48 hours.

    We love referrals! Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Parsippany-Troy Hills
    Job Type : Contract
    Date: Thursday, 03 October 2019
    Responsibilities
    * Communicating and developing relationship with customer replenishment departments through meetings, phone, email, and co-managed work groups
    * Interfacing effectively and pro-actively with internal groups such as sales, operations, manufacturing and demand planning
    * Managing account orders to help ensure orders are on-time and fulfilled.
    * Forecasting input by sku.
    * Having a working knowledge of upcoming promotions and current item issues.
    * Reporting fill rate, appointment/want date adherence, lead-time variability, and inventory levels/issues on a regular basis
    * Recommending strategies to improve fill rate, order frequency, lead-time variability, and inventory levels/issues.
    * Reviewing and correcting orders for discrepancies in pricing, quantity and other important details
    * Managing and communicating the tactical details in critical situations effectively and quickly
    * Participating and contributing in projects as directed by the Customer Logistics Team Lead

    Qualifications
    * Degree in a business related field is preferred.
    * Two or more year's relevant experience. - Proficiency in use of Nielson and Proclarity, order entry, manufacturing and warehouse systems.
    * Strong computer skills (Word, Excel, and Powerpoint) are critical for success.
    * Ability to multi-task effectively while working in a fast paced and sometimes stressful environment
    * Can clearly and professionally communicate internally and externally- written and oral.
    * Demonstrated ability to work independently and initiate action.
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Thursday, 03 October 2019
    Représentant de recouvrement (Banque)

    Description:
    Nous sommes à la recherche d'agents de recouvrement dans le centre d'appel d'une institution financière renommée et qui offre un environnement de travail agréable et dynamique.
    Le conseiller aura à répondre aux appels entrants et sortants de clients de la banque ayant un compte en souffrance. Il aura à prendre des ententes de paiement et en faire le suivi. Et apporter des solutions efficaces à toutes les demandes des clients et dans leur intérêt.

    Qualifications :
    Bilinguisme parfait : anglais-français
    Expérience de 1 à 2 ans en recouvrement ou service à la clientèle (environnement de centre d'appel)

    Compétences :
    Dynamique et aptitudes à la communication
    Excellents compétences en négociation
    Expérience en centre d'appel
    Connaissances de base en informatique

    Conditions de travail :
    Disponibilité à travailler de 8h00 à 20h du lundi au dimanche
    Durée du contrat: 6 mois avec possibilité de prolongation
    Lieu de travail: Montréal

    En raison du nombre important de candidature, seules celles qui sont retenues seront contactées.

    Customer Service Rep. Collection (Bank)

    Description:
    We are seeking collection agents for the call center of a well-known financial institution which offers a agreeable and dynamic work environment.
    The counsellor will answer incoming and outgoing calls from bank customers having accounts in arrears. He will have to take payment agreements and follow up, bringing effective solutions to all client requests and in their interests.

    Qualifications:
    Perfectly bilingual English and French
    1 to 2 years' experience in Collections or Customer Service (call center environment) industry

    Competencies:
    Dynamic and good communication skills
    Excellent negotiating skill
    Call center experience
    Knowledge of data bases

    Work condition:
    Available to work from 8:00am to 8pm from Monday to Sunday
    Duration of the contract: 6 months with possibility of extension
    Work Place: Montreal

    Due to the significant number of candidates, only those retained will be contacted.
  • Valid City, State or Zip Code: Brampton
    Job Type : Permanent
    Date: Wednesday, 02 October 2019
    As a Customer Service Representative, you are accountable for processing and maintaining all incoming sales orders and assisting customers with day to day inquiries efficiently, in professional and courteous manner. You will work closely with production, shipping and QA department and ensure all requests are delivered inside the stipulated timeline The Customer Service Representative is accountable for processing and maintaining all incoming sales orders and assisting customers with day to day inquiries efficiently, in professional and courteous manner. Individual needs to work closely with production, shipping and QA department and ensure all requests are delivered inside stipulated timeline
    KEY ACCOUNTABILITIES
    * Respond to inbound calls and/or email inquiries to support customers and sales while you foster endearing relationships with internal and external customers
    o Entry of orders, inquiries, processing of returns, remakes, repairs, parts and credit notes
    o Resolve issues, escalate dealer concerns if required
    * Timey follow-up, ensuring support requests are resolved quickly.

    EDUCATION & EXPERIENCE
    * Fully Bilingual (French/English) written, oral, verbal
    * 3+ years' experience in a similar role and minimum High School Diploma, or equivalent work experience
    * Experience/exposure to ERP or CRM software (ie: SAP, SFDC, Dynamics, Oracle, NIN, Direct Connect, Direct Web Intranet)
    * Online knowledgebase, email/ chat, and other systems

    KEY COMPETENCIES
    * Accuracy - Maintaining high degree in all aspects of the job
    * Communication (written and verbal) -Able to professionally express yourself clearly effectively
    * Cooperation - Takes time to help customers and co-workers achieve objectives and goals
    * Decision Making and Problem Solving - Identifies issues, gathers data, develops and assesses alternative solutions
    * Follow Through- Consistently reliable, always delivers when resolving any support requests quickly
    * Organization -Establish priorities and course of action to manage multiple tasks
    * Positive - Maintains a positive attitude throughout
    * Teamwork- Helps to support co-workers to achieve overall objectives and actively offers assistance when and where needed; Builds successful partnerships .

    OFFERINGS
    * Competitive starting salary, $50-55K per year
    * Exceptional benefit and pension plan
    * Opportunity for continuous learning & advancement

    To APPLY
    shawnah.pratile@manpower.com
    www.manpower.ca

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: North York
    Job Type : Contract
    Date: Wednesday, 02 October 2019
    We are currently looking for a BILINGUAL in FRENCH/ENGLISH Customer Service Representative for one of our clients in the banking industry in North York - Toronto! Here are some details for you:

    3 months contract
    Bilingual opportunity!
    Mon-Fri. Shifts between 7 am & 8 am
    Pay Rate: 23.47/hour

    The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

    Job Responsibilities:
    Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
    Act as escalation point for clients/customers.
    Approve the referral of unresolved customer grievances to designated departments for further investigation.
    Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
    Solicit sale of new or additional services or products.

    Skills:
    Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
    Strong ability to work independently and manage one's time.
    Strong ability to accurately document and record customer/client information.
    Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
    Previous experience with computer applications, such as Microsoft Word and PowerPoint.

    Education/Experience:
    High school diploma or GED required.
    8-10 years customer service related experience required.