Home  Call Center and Customer Service Jobs
  • Location: Las Cruces
    Job Type : Contract
    Date: Thursday, 06 December 2018
    Manpower is looking for a Fee Calculation Specialist;

    As a Fee Calculation Specialist your role would include monitoring the arrival of the fee calculation requests, preparing estimates for those requests and submitting them to the requestor in a timely manner. You will be responsible for tracking all requests and ensuring all fee calculations are prepared correctly and delivered to the requestor. This is a very fast paced process.
    SKILLS / REQUIREMENTS:
    * Must have excellent computer skills and the ability to learn new computer programs efficiently
    * Must have basic math skills.
    * Must have fast and accurate data entry skills.
    * Must have exceptional time-management skills and the ability to manage multiple tasks.
    * Must have a strong commitment to excellence and attention to detail.
    * Must possess organizational skills and problem-solving abilities.
    * Must possess excellent professional communication skills including phone etiquette, verbal, listening and written.
    * Must be self-motivated and accountable.
    * Will be expected to be flexible and meet deadlines.
    * Will be required to maintain efficiency standards.
    * Must have the ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment
    * Other duties as assigned by manager.
  • Location: Florence
    Job Type : Contract
    Date: Thursday, 06 December 2018
    Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. If so, Manpower has immediate openings for a Loss Drafts Specialist in Florence SC.

    What's in it for you?
    * Full-time hours
    * Monday-Friday 3:30 pm-12:00 am
    * Pay Rate: is $11.00
    * Temp-to-perm
    * Location: Florence SC 29501

    Key Responsibilities

    * Responsible for performing loss draft and property damage requirements including processing checks, processing documents, ordering and reviewing inspections, working loss drafts queues, and evaluating exceptions.
    * Responds to various client / customer loss draft requests.
    The specialist responds to written and verbal customer requests, inquiries, and complaints in a timely and professional manner.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment.
    * Researches items received via faxes, reports, tasks/client referrals, correspondence, and refund/return checks.
    * Makes appropriate telephone calls to resolve issue.
    * Follows client's standard policies and procedures as a guide for accurately applying loss drafts processes and resolving customer inquiries.
    * At the direction of management, will handle some customer service calls and other temporary assignments. Such assignments may be made with short notice and last for an indefinite period of time.
    * Handles other duties/projects based on business needs..

    What to bring to the job?
    * High School Diploma or GED Equivalent
    * Ability to pass background check and drug screen

    Stop your job search and apply today. Do you need more information? Contact Wendee at 414-312-5144 Extension: 1850. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Gainesville
    Job Type : Contract
    Date: Thursday, 06 December 2018
    Our client in Gainesville is looking for an office assistant to assist with making calls.

    M-F 8am-5pm
  • Location: Veneta
    Job Type : Contract
    Date: Wednesday, 05 December 2018
    Full time Customer Service Role
    Are you looking for a position with a reputable company, consistent hours and a weekly pay check? Manpower has immediate openings for a Customer Service Representative.

    What's in it for you?
    * Full time hours
    * Work hours range from 7:00am-4:30pm and work week of Mon-Fri
    * Competitive wages at $12.00
    * Great team work environment

    What is the job?
    * Ability to use the telephone to communicate effectively with customers and fellow staff
    * Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses
    * Accurately records calling information
    * Maintain a thorough understanding of the company's customer(s) and their needs so as to professionally resolve and/or manage customer situations with a goal of first contact resolution

    What you bring to the job?
    * Excellent phone presence and voice with great customer service and active listening skills
    * History of using multiple channels of communication that include email, phone and chat
    * High school diploma or general education degree (GED); one year of related experience and/or training
    * Ability to pass several skills tests and Background Check

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 503-363-3500. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Austin
    Job Type : Contract
    Date: Tuesday, 04 December 2018
    Must be available for any shift from 7 am to 7 pm.

    We are unable to accommodate schedule change requests during the first 90 days.

    This role provides unbiased assistance to Long Term Care providers with problem resolution, as needed.

    Responds to phone inquiries in a prompt, courteous and concise manner.

    Documents all encounters in clear and concise online logs.

    Transfers callers to other Call Center units as needed.

    Meets individual performance standards.

    Performs other duties as may be assigned by management.

    Attains and maintains strict required attendance and performance metrics.

    Additional Job Details: Requires experience with Microsoft Office, Excel. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid or Long Term Care experience preferred. Prior Call Center experience required.


    Hours: 8:00am to 5:00pm Location: AUSTIN TX 78727
  • Location: Woodbury
    Job Type : Contract
    Date: Tuesday, 04 December 2018
    Customer Service Rep III

    Tentative Start date: January 7th, 2019

    Address: 500 BIELENBERG DR WOODBURY Minnesota 55125

    Pay Rate: $20

    Schedule: Monday- Friday (8hour days/40 hour week) **there can be requests for longer work days, and weekend working

    Duration: 1 year assignment

    Job Summary:

    The person hired for the position of Customer Service Representative will be highly-engaged and handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.



    Acts as the primary liaison with customers while communicating clearly and professionally via telephone and/or written correspondence
    Educates and informs the customer of various processes and directs customers to appropriate resources
    Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
    Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
    Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions

    Basic Qualifications:

    * Able to learn quickly

    * computer systems/processes (5-7 systems, multiple websites, multiple databases)

    * Ability to multi task, stay organized, handle multiple workloads and meet deadline

    * Change management

    * Able to handle and learn change

    * Critical thinker

    * Able to analyze data/information

    * Basic computer and excel skills

    * Must be reliable (showing up on time, staying for full shift, planned absences)

    Preferred Qualifications:

    * SAP experience

    * SalesForce experience

    * Direct related job experience



    Basic Qualifications:

    * Able to learn quickly

    * computer systems/processes (5-7 systems, multiple websites, multiple databases)

    * Ability to multi task, stay organized, handle multiple workloads and meet deadline

    * Change management

    * Able to handle and learn change

    * Critical thinker

    * Able to analyze data/information

    * Basic computer and excel skills

    * Must be reliable (showing up on time, staying for full shift, planned absences)

    Preferred Qualifications:

    * SAP experience

    * SalesForce experience

    * Direct related job experience
  • Location: Burlington
    Job Type : Temporary
    Date: Tuesday, 04 December 2018
    Customer Care Representative

    We are looking for a Customer Care Representative who is responsible for providing excellent service to our consumers by phone, email, chat, letters and social channels. You will need to learn about our culture, products and procedures. The Consumer Services Representative is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner.

    What's in it for you?

    * Steady weekly paycheck
    * Work/life balance (Monday, Tuesday, Wednesday 9am-5pm)
    * Competitive wage
    * Open office environment
    * Manpower team to support your needs
    * Option to take free college courses and skills training

    What's the job?
    * Answer a high volume of inbound calls, emails, chat, letters, voicemail, online reviews and social consumer response in order to answer customer inquiries in accordance with standard operating procedures
    * Provide consumers help in website navigation and browsing, and ordering
    * Record all the information regarding client inquiries into company tracking and reporting system
    * Advise consumers on newly available items and promotions to help drive overall sales
    * Provide requested support to other departments through the performance of ad hoc tasks
    * Ability to work in a fast paced work environment focused around growth
    * Provide Quality Assurance support in a variety of areas, with strong attention to detail
    * Maintains liaison with other departments

    What you bring to the job?
    * Must have a Bachelor's Degree
    * Must possess excellent communication and listening skills
    * Must be able to be compassionate and understand the consumer's view-point
    * Must be patient with consumers and employees, capable of handling confrontational complaints with a calm, controlled and courteous manner
    * Must demonstrate the ability to assess situations and provide quick and educated response to consumers
    * Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events
    * Demonstrate integrity and ethics in handling client billing information
    * Demonstrate confidence, credibility, and good judgment
    * Experience with multi-line telephones, online ticketing systems, and personal computers helpful; 1+ years of experience in a customer service or help desk capacity
    * Familiar with social media trends and digital marketing
    * Knowledge of Internet Explorer, Chrome, Fire Fox, Safari, Microsoft Office, and basic computer skills are required
    * Bilingual in Spanish/English or French/English is welcomed

    Stop your job search and apply today.
    For more information please email kimberly.remick@manpower.com
    We love referrals so please share our job with friends and family!
  • Location: Woodbury
    Job Type : Contract
    Date: Tuesday, 04 December 2018
    NOT a Call Center role
    Looking for professionalism, technical aptitude is a plus
    Work hours 8am - 4:30pm, expected to be at desk and ready for calls/emails at 8am.
    **There can be requests for longer work days, and weekend working

    Basic Qualifications:
    * Able to learn quickly
    * computer systems/processes (5-7 systems, multiple websites, multiple databases)
    * Ability to multi task
    * Change management
    * Able to handle and learn change
    * Small - day to day
    * Medium - month to month/quarterly
    * Large - yearly, organizational, system changes
    * Critical thinker
    * Able to analyze data/information
    * Organized
    * Able to handle multiple workloads at once
    * Able to organize day and schedule
    * Able to keep track and handle multiple deadlines
    * Basic excel skills
    * Must be reliable (showing up on time, staying for full shift, planned absences)

    Preferred Qualifications:
    * SAP experience
    * SalesForce experience
    * Direct related job experience

    Soft Skills:
    * People skills
    * Good communication verbally and written - both Internally and externally
    * Able to work within a team

    Core Hours:
    * 8 hours/day
    * 40 hours/week
    * Monday - Friday
    * **there can be requests for longer work days, and weekend working

    Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practicing sharing within work group. Worker processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
  • Location: Blue Ash
    Job Type : Contract
    Date: Tuesday, 04 December 2018
    Imagine yourself as the voice of a major company. Your ease with people is winning new customers. Your communication skills are positively impacting the success of the company. And you're appreciated and rewarded for it. You're also earning pay worthy of your expertise and can depend on a full benefits package. If that's your vision, Manpower has work for you!

    As a full-time Customer Service Representative in our client's call center located in Blue Ash, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients.

    You delight in effective problem resolution. You're highly self-motivated. Extremely organized. You put your excellent people skills to good use. You have 2 years of experience in an office environment, preferably some in customer service. And you're a whiz with Microsoft Office Suite.

    What's in it for you?
    - Full time hours
    - Day shift: 10:30am to 7:00pm (first shift)
    - Competitive wages starting at $15.00 per hour
    - Temporary to hire, based on performance
    - Option to take free college courses and skills training


    What is the job?
    - Answer telephone inquiries which may involve customers with parts problems, distributors with product questions and assistance to the sales force.
    - Operate terminal to access various computer programs to verify customer's order status, determine warehouse inventory levels, determine pricing for various accounts, provide shipping information and enter customer orders.
    - Price and expedite customer orders which may involve special handling. Reply to inquiries regarding order changes, cancellations, adjustments etc. according to prescribed procedures.

    What you bring to the job?
    - Previous call center experience handling high volume calls
    - Great attitude and ability to work in a team
    - Basic computer skills; Microsoft Office experience a plus
    - High school diploma or equivalent (such as a GED)
    - Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 513-772-2220. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Boulder
    Job Type : Contract
    Date: Monday, 03 December 2018
    Position: Call Center Representative

    Duration: 7 months

    Pay Rate: $14.70 per hour

    2nd Shift: 3:00 pm to 12:00 am (Mon-Fri)

    3rd Shift: 11:30 pm to 8:30 am (Mon-Fri)

    Job Duties: Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Location: Rochester
    Job Type : Contract
    Date: Monday, 03 December 2018
    Help Desk (Tier 1 Call Center)

    What's in it for you?
    * $12.50 hr
    * 32-40 hours a week
    * Incredible work environment
    * Contract position

    What is the job?
    * Teach or instruct work-related subjects to students who have graduated or left high school.
    * Includes correspondence school instructors; industrial, commercial and government training instructors
    * Teaching may take place in public or private schools whose primary business is education or in a classroom associated with an organization whose primary business is other than education.
    * Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    * Responds to inquiries and requests for assistance with an organization's computer systems or PCs.
    * Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists.
    * Coordinates with level 2 or higher IT resources to resolve problems if necessary.
    * May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    * Reset passwords

    What you bring to the job?
    * Previous call center experience
    * Open Availability**
    * Great attitude
    * High School Diploma or equivalent
    * Ability to pass Background Check

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals so please share our job with friends and family!
  • Location: Scarborough
    Job Type : Permanent
    Date: Monday, 03 December 2018
    Customer Service Rep - Supply Chain/Distribution. Permanent job opportunity with a leading national manufacturer and distribution company. Offering excellent compensation package including extensive health and dental benefits + pension plan. Growth potential!

    Summary:
    The Customer Service Representative performs customer transactions, providing a high level of service and advice in order to meet customer needs. The CSR understands customer needs and identifies opportunities to promote products and services to customers.

    Essential Functions:
    * Provides exemplary customer service, responding to inquiries, providing and following up quotations and taking/managing orders.
    * Liaises with customers to provide information about stock such as specifications, pricing, delivery dates and shipping information.
    * Conducts stock checks, ensuring accurate information is given to customers.
    * Liaises with the Purchasing department and the warehouse to expedite customer orders.
    * Resolves invoicing problems and other customer service issues. Issues RGA's as required.
    * Reads blue prints or uses samples to identify and take orders for parts.
    * Liaises with Field Sales Representatives, providing quotations, conducting stock checks, getting samples, processing orders and relaying any customer information.
    * Able to work proactively with the customer/sales representative to grow sales by promoting the Dominion Fittings product offering and custom manufacturing capabilities and stimulates and solicits business growth.

    Qualifications:
    * 2-5 years in a similar Customer Service role in manufacturing and/or distribution
    * Post-secondary diploma
    * Intermediate to advanced computer skills, including MS Office and JD Edwards E1 or another ERP system
    * Access to a working vehicle preferred as there will be travel between locations in Toronto (short term while company moves site locations).
    * Hose, fitting, and propane product knowledge is considered an asset.
    * Fluency in English & French an asset.

    CONTACT: JAN.GIORDANO@MANPOWER.COM
  • Location: Montr��al
    Job Type : Permanent
    Date: Sunday, 02 December 2018
    Nous sommes à la recherche d'agents au service à la clientèle permanent. Notre client œuvre dans le domaine du système d'alarme résidentiel et commercial.
    Vous avez de l'expérience en service à la clientèle ? Vous êtes bilingues et voulez travailler pour une grande compagnie nationale ?

    Principales responsabilités :
    Répondre aux appels de clients résidentiels et commerciaux
    Supporter les clients dans : le dépannage et les tests techniques, les mises à jour des comptes et les demandes d'historique,
    Résoudre les difficultés lors de l'appel
    S'occuper de la rétention des clients.

    Habiletés :
    Bilingue (Français/Anglais)
    Expérience en centre d'appel (un plus)
    Expérience en service à la clientèle / commerce de détail
    1 à 2 ans comme support technique (atout)
    Apte à vulgariser l'information téléphonique
    Expérience en facturation (finance, facturation)

    Informations :
    Lieu de travail : métro Langelier avec 15 minutes d'autobus
    Horaire de travail : être disponible de 6h30 à 23h,
    Lundi au Dimanche. Et possibilité de quart de nuit.
    Salaire : 15$ / heure
    Formation : 6 semaines, du Lundi au Vendredi de 9h à 17h.

    Bilingual Customer Service Representative

    We are looking for permanent customer service agents. Our client works in the field of residential and commercial alarm system.
    Do you have experience in customer service? Are you bilingual and want to work for a large national company?
    Main responsibilities:
    Answer calls from residential and commercial customers
    Support customers in: troubleshooting and technical testing, account updates and history requests,
    Resolve difficulties during the call
    Take care of customer retention.

    Skills:
    Bilingual (English/French)
    Previous call center experience (a must)
    Customer service experience / retail experience
    Technical customer support experience (1 - 2 years), able to clearly communicate technical information
    Billing experience (background in billing, financial support)

    Information:
    Work location: Langelier metro station with 15 minutes bus
    Work schedule: to be available from 6:30 to 23h, from Monday to Sunday. And possibility of night shift.
    Training: 6 weeks, from Monday to Friday from 9am to 5pm.
    Salary: $ 15 / hour

    Sabrina Tazibt
    sabrina.tazibt@manpower.com
    514-848-9922
  • Location: Tallahassee
    Job Type : Temporary
    Date: Friday, 30 November 2018
    As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:
    Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.
    Provide troubleshooting assistance to customers. Ability to accept and implement coaching and feedback to achieve individual and team performance goals. Maintain a high level of world class customers service / professionalism to a wide range of customers. Recommend products that best suit the customer.

    REQUIREMENTS
    Ability to type. Maintain a positive environment, working with co-workers and customers within a diverse culture. Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner. Work in a team environment. Work under pressure. Sit for long periods of time. Excellent attention to detail and multi-tasking. Self motivation to work under own initiative. Must pass drug test and state, federal and criminal background check. Have High School Diploma or GED. Be at least 18 years of age or older.

    Work schedule / training classes HOURS MAY VARY
    Hours of operation will be 8:00 a.m. through 11:00 p.m. Monday through Sunday
    Training schedules are NOT flexible. You must attend every day for 5 weeks. Once training is complete new shift options will be opened to the class and you will be placed based on schedule availability.

    DRESS CODE
    Neat, clean, BUSINESS casual attire: Please read the hand book for a full description of acceptable dress code.
  • Location: Cheektowaga
    Job Type : Contract
    Date: Friday, 30 November 2018
    Call Center, Cheektowaga

    Calling all call center professionals. If you are customer focused with a strong attention to detail and the ability to work in a fast paced environment then this is the job for you.

    Job Duties:
    * Assist consumers with solutions to resolve their financial obligation
    * Follow-up and obtain all necessary documentation from consumers as needed
    * Meet daily, weekly and monthly goals set by management
    * Working in a call center environment--our debt counselors make between 125-200 calls per day
    * Must adhere to company guidelines, code of conduct and compliance

    Requirements:
    * High School Diploma or GED required
    * Must be able to work 8 hour shifts --three (3) days 8am-5pm or 9am-6pm in addition to two (2) evenings from 12pm-9pm
    * Computer experience along with strong communication skills
    * Strong attention to detail with the ability to work independently and with a team
    * Must maintain a high level of confidentiality
    * Ability to obtain Government Security Clearance

    Physical Requirements:
    * Must be able to lift/move up to 25 pounds
    * Ability to sit for an extended period of time (8 hours)
    * Ability to be on the phones for the entirety of an 8 hour shift
    * Ability to type and work on the computer for an 8 hour shift

    If you are looking for an excellent career opportunity and not just a job then call Manpower today (716) 634-3200.
  • Location: Rochester
    Job Type : Contract
    Date: Friday, 30 November 2018
    Customer Service Representative

    What's in it for you?
    * 32 - 40 hours a week
    * $12.50 per hour
    * Evenings/Weekend Shifts
    * Incredible work environment
    * Contract position

    What is the job?
    * Teach or instruct work-related subjects to students who have graduated or left high school.
    * Includes correspondence school instructors; industrial, commercial and government training instructors
    * Teaching may take place in public or private schools whose primary business is education or in a classroom associated with an organization whose primary business is other than education.
    * Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    * Responds to inquiries and requests for assistance with an organization's computer systems or PCs.
    * Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists.
    * Coordinates with level 2 or higher IT resources to resolve problems if necessary.
    * May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    * Reset passwords

    What you bring to the job?
    * Previous call center experience
    * Open Availability**
    * Great attitude
    * High School Diploma or equivalent
    * Ability to pass Background Check

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals so please share our job with friends and family!
  • Location: Ann Arbor
    Job Type : Temporary
    Date: Friday, 30 November 2018
    Do you have great phone skills and excel at providing exceptional customer service? You need to call Manpower today! We are currently seeking customer services reps, receptionists, and call center agents throughout Washtenaw County. Many positions are long-term, offer competitive pay, and may lead to direct hire! Contact our office to apply today: 734-665-3757 ext: 4. Get a head start by creating an account at manpower.com and then give us a call!

    Know of others looking for work? Please share this post! You could earn a $50 referral bonus for each successful referral.

    To see more openings with Manpower across Southeastern Michigan, visit manpowermi.com or follow us on social media.

    Manpower, Inc. of SE Michigan is an Equal Opportunity Employer.
  • Location: Palm Desert
    Job Type : Contract
    Date: Thursday, 29 November 2018
    Do you have what it takes to be a Call Center Representative?
    Are you resilient, competitive and persistent? Are you a positive thinker and problem solver who is creative and resourceful and doesn't back down from a challenge?
    Are you engaging and professional? Then you are perfect for this position!
    You bring the drive and the tenacity. We will give you all the tools and coaching to rock your interview.
    You can have a future in a fast-growing company with plenty of growth from a temporary to a permanent position.

    Responsibilities and Duties:
    This position entails 60 to 100 inbound calls per day. Using logic and reasoning to identify solutions and resolutions.

    Applicants will be subjects to background verifications and drug screen.
    Manpower is an EOE. The pay for this position is $13an hour. If interested in this position, please email us your resume to palmdesert.ca@manpower.com
  • Location: Easton
    Job Type : Contract
    Date: Thursday, 29 November 2018
    Are you looking for seasonal work that will last after the holidays? Are you a customer service extraordinaire who loves to problem solve and give customers an exceptional experience? We are currently hiring customer support representatives to support tax payer and preparers during the 2018 tax return season for MetaTax (formerly EPS Financial) in the heart of the downtown Easton business district!

    What's in it for you?
    * Full time hours with several available schedules. Monday - Friday
    * Wages starting at $12/hour, $13 for bilingual CSRs working in Spanish-speaking customer queues
    * Eligibility to take FREE college courses to pursue a first time associate or bachelor degree (Seriously, college is F-R-E-E!)
    * Eligibility to complete a 6 week call center team lead training / certification program at no cost
    * Paid training (1 week)
    * Comprehensive traditional benefits including medical, dental, 401K
    * Excellent location in beautiful downtown Easton, easily accessible by public transportation

    What is the job?
    * Provide telephone customer service to inbound callers.
    * Answer questions from tax recipients and preparers (NO tax experience is required)
    * NO sales. This is an inbound call center with no sales quotas
    * Friendly, casual, inclusive environment working with a great team!

    What you bring to the job?
    * Exceptional customer service / "people" skills
    * Call center experience is a huge plus, but retail associates with great computer skills are also welcomed!
    * Proven record of reliability
    * Great interpersonal skills, professional demeanor
    * Excellent organization with ability to work independently and utilize resources to find information

    These are long seasonal positions that should last into early March, but in the past we have had several top performers move into permanent roles with this and other local call centers after completing the Call Center Team Lead MAP certification program. See the success story of Maritza, an awesome CSR from the 2016-2017 season and CC Team Lead Map graduate - here on the Manpower US YouTube channel! https://www.youtube.com/watch?v=wRqrBrMo2iA

    Stop your job search and apply today. Do you need more information? Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs, including free online training and fully paid college tuition: www.manpower.com/mypath
  • Location: Chelsea
    Job Type : Permanent
    Date: Thursday, 29 November 2018
    Manpower is currently seeking a Part-time Receptionist to work at JIFFY mix in Chelsea! This position will be working an afternoon shift from 1-5pm, Monday through Friday as well as additional hours in support of the morning shift receptionist (e.g., during the holidays, covering vacations, appointments, etc.).

    The receptionist is primarily responsible for:
    * Operating the switchboard - answering calls, locating personnel, transferring calls, answering questions, etc.
    * Maintaining information regarding the whereabouts of team members to facilitate timely forwarding of calls and visitors.
    * Greeting and announcing visitors to the appropriate team member.
    * Processing over the counter sales.
    * Processing incoming/outgoing mail and UPS.
    * Updating postal rate changes and maintaining supplies for postage machine and mailing.
    * Serving as main office contact for emergencies such as tornado, fire, etc.
    * Maintaining public access to reception area, being sure to open the door at 8:00 am and close it at 4:30 pm.
    * Processing cleared checks within computer system.
    * Serving as a back-up to the consumer relations team with consumer calls, questions, etc.
    * Administrating consumer product inquiries and consumer product sales within the USA.
    * Volunteering for committees and team.
    * Other administrative support duties as required.

    The ideal candidate will have:
    * At least 5+ years of administrative experience, preferably in a reception capacity.
    * An Associate's degree in administration is preferred.
    * Strong interpersonal and communication skills.
    * The ability to represent the Company with a professional appearance and a pleasant manner.
    * The ability to relate to and work well with a wide variety of people.
    * The ability to remain patient, helpful, and positive during stressful situations.
    * Experience operating a switchboard.
    * A strong customer service focus.
    * Proficiency with computer software skills including Microsoft Office Suite (Word, Excel, and Outlook) as well as Share Point.
    * A high level of confidentiality is a must.

    Call Manpower today for more information and immediate consideration: 734-665-3757 ext: 4. Get a head start by creating an account at manpower.com and then give us a call!

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    To see more openings with Manpower across Southeastern Michigan, visit manpowermi.com or follow us on social media.

    Manpower, Inc. of SE Michigan is an Equal Opportunity Employer.