Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 04 September 2019
    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives.

    They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    Manpower is seeking several Bilingual-French Customer Care Specialist (Full-Time) to commence on end of September 25,2019

    What we offer:

    * Career Growth
    * Permanent Jobs
    * Full-time Hours ( 6:00AM On-wards)
    * Generic Benefits
    * Regular Hourly Wages $15.00 HR

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills on both languages (French and English)
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested
    * All candidate must be able to do the 3 weeks Full-Time training that starts September 25,2019

    Essential Functions

    * Employees are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Wednesday, 04 September 2019
    For over 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    Manpower is currently seeking immediate start for Contact Center Agent's French Speakers which commences immediately for a temporary full-time work

    What we Offer:

    * Range of Wages: $16.00
    * Type of contract: Temporary
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week (Hours may fluctuate)
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    To qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 11:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in both languages English and French
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Keep track of the improvement in the customer retention through programs and provided services

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Albany
    Job Type : Contract
    Date: Wednesday, 04 September 2019
    We are seeking for Customer Service Position to become an integral part of our team!

    *Full-time hours
    *Temp to Perm: Yes. The idea is to transition to core at 90 days
    *Competitive salary: $11.25 - $12.50
    *Education: High School Diploma or GED Equivalent
    *Location: Albany, OR

    Job Description:
    * As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.

    * Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

    * Coordinate service for customers using various providers to resolve the customers' concerns.

    * Settle claims according to insurance policy provisions.

    * Maintain and update customer account records as needed.

    * Forward suspected fraudulent and questionable claims to appropriate personnel.

    * Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

    * Attend workshops, seminars, and other training sessions to maintain and update product knowledge.

    * Maintain professionalism with all contacts, both internal and external.

    * Perform other job duties as directed by supervisor.

    Stop your job search and apply today. Do you need more information? Send me an email at Ruby.Bonifacio@manpower.com . We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Morrisville
    Job Type : Contract
    Date: Wednesday, 04 September 2019
    The Customer Service Representative position is responsible for maintaining customer relationships by responding to inquiries, documenting actions taken, entering orders, and communicating clearly and positively both internally and externally.

    Essential Duties and Responsibilities:
    * Prepare for customer inquiries by studying products, services, and customer service processes.
    * Respond to customer inquiries with a positive attitude, while exhibiting a clear understanding of the inquiry by listening clearly and using active response methods.
    * Documentation of daily processes for training purposes
    * Review notes and records regarding previous inquiries and responses to offer an accurate response, while gathering and researching information, assembling and forwarding information as needed, and by verifying customer's understanding of information and the answer.
    * Record customer inquiries by documenting inquiry and response in customer's account records for all customers.
    * Improve quality service by recommending improved processes, and by identifying new product and service applications and sharing those with others in the company.
    * Update job knowledge by participating in educational opportunities.
    * Accomplish customer service and organization mission by completing related results as needed.
    * Other duties assigned

    Competencies:
    * An unquestionable work ethic and a high level of empathy.
    * Ability to communicate professionally in writing and verbally.
    * Must possess good communication and interpersonal skills for interacting and networking with customers.
    * Be organized and familiar with computers, having good data entry skills and the ability to read and interpret order and related information from the systems and from printed reports.
    * Excellent computer skills including Excel and Outlook.
    * Should be a team player and be able to carry out all tasks and effectively manage time.
    * Highly self-motivated individual who can build a rapport with a customer and achieve the highest level of customer satisfaction.
    * Ability to learn our website and products to help customers find the goods they are interested in.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Wednesday, 04 September 2019
    Manpower is currently seeking immediate start for Data Entry Clerks which commences October 2019 for a temporary full-time work

    What we Offer:

    * Wages: $12 per hour
    * Type of contract: Temporary Full Time
    * Length: Three months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 8:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area focusing on data entry and data management
    * Excellent communication skills in English speaking and writing skills
    * Exceptional Data Entry Skills
    * Minimum of 40 WPM with 95% Accuracy

    Essential Functions

    * Prepares source data for computer entry by compiling and sorting information establishing entry priorities.
    * Processes customer and account source documents by reviewing data for deficiencies resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
    * Maintains data entry requirements by following data program techniques and procedures.
    * Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
    * Maintains customer confidence and protects operations by keeping information confidential.
    * Contributes to team effort by accomplishing related results as needed.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 04 September 2019
    Are you tired of working on your own? Do you want as stable Income?
    Are you a Gas Fitter License A? Then this one's for you!...

    Manpower is seeking Stellar Gas Fitter License A for one of our clients in the Gas/Propane Distribution Sector for a Permanent Role in Winnipeg, Manitoba.

    Job Description:

    You might have tried the rest but now try the best! Manpower has an amazing opportunity for a Permanent Licensed Gas Fitter - Commercial (A) to join the team of one of our valuable clients who is a national leader in the Energy Industry, Superior Propane. We are currently seeking to fill vacancies in Winnipeg, Manitoba

    What is in it for you?
    - Permanent Full Time Hours
    - Stellar Yearly Wages
    - 3 weeks of paid vacation
    - Excellent comprehensive benefits from day 1
    - Job Security and excellent room for growth and advancement with established National Company

    What do you bring to the job?

    - Provincial Certification for Gas Fitter Level A
    - 5-10 years of experience in the field (with preference in Propane)
    - Class 5 Drivers License with clean drivers abstract (Preference will be given to those who also possess Class 3 Driver License)
    - WHMIS and TDG training and certification
    - PGAC 100-4 Cylinder Re-qualification
    - Excellent knowledge of B149 code
    - HVAC qualifications and experience are preferred
    - Leadership and supervisory capabilities to mentor staff
    - Willingness to travel and be away for out of town trips

    **** Candidates will be required to pass Criminal Record Checks and Drug Testing to be considered for an offer

    Stop your job search and apply today.
    Not the job for you. Pass it along to your family and friends as you might be eligible for more dough with who you know! You will get $250 for a successful referral!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services at ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 04 September 2019
    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives.

    They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    Manpower is seeking several Bilingual-French Customer Care Specialist (Part-Time) to commence on end of September 25,2019

    What we offer:

    * Career Growth
    * Permanent Jobs
    * Part-time Hours ( 5:00PM On-wards)
    * Generic Benefits
    * Shift Premiums ($0.25HR -$0.75HR)
    * Regular Hourly Wages $15.00 HR

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills on both languages (French and English)
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested
    * All candidate must be able to do the 3 weeks Full-Time training that starts September 25,2019

    Essential Functions

    * Employees are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Florence
    Job Type : Contract
    Date: Tuesday, 03 September 2019
    Manpower has an opening for Customer Care Specialist at Assurant in Florence, SC.
    What's in it for you?
    * Start Date: October 07, 2019
    * Pay Rate : $11.00 per hour
    * Shift : TBD
    What is the job?

    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    * A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    What you bring to the job?
    · Mortgage Lending, Insurance, Finance or Banking experience
    · High School Diploma or GED
    · Ability to pass the drug test and background check
    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Florence
    Job Type : Contract
    Date: Tuesday, 03 September 2019
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    * A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
  • Valid City, State or Zip Code: Cookeville
    Job Type : Contract
    Date: Friday, 30 August 2019
    Is helping people a passion for you? Do you have great communication skills? Are you looking for steady hours and weekly paychecks? Manpower is looking for candidates like you for one of our clients in Cookeville, TN.
    What's in it for you?
    *Weekends OFF
    *Monday - Friday | 1st shift hours 9:00am-5:30pm
    *Competitive wages
    *Temporary to hire, based on performance
    What's the job?
    * Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints.
    * Confer with customers to provide information about products or services, take or enter orders, and provide order status
    * Keep records of customer interactions or transactions, recording details of inquiries, as well as actions taken
    * Resolve customer service or billing inquiries

    What do you bring to the job?
    *Proven customer service and call center experience
    *Knowledge of office management systems and procedures
    *Excellent time management skills and ability to multi-task and prioritize work
    *Attention to detail and problem-solving skills
    *Excellent written and verbal communication skills
    *Strong organizational and planning skills
    *High school diploma or equivalent (such as a GED)
    *Must pass a Background Check & Drug Screen

    Why work with Manpower?
    *Weekly paychecks
    *Benefits-Including 401K
    *Option to take free college courses & skills training
    *Referral bonus opportunity

    Come by our office today and let our recruiter guide you into a new job!
    768 S Jefferson Ave, Ste Q, Cookeville, TN 38501

    Call our office to schedule an interview:
    (931) 526-9040
    Follow us on Facebook @ManpowerCookeville
  • Valid City, State or Zip Code: Fayetteville
    Job Type : Contract
    Date: Friday, 30 August 2019
    Are you a Call Center Professional - a Customer Service Whiz?!?!... Look no further. We have the opportunity for you!!

    As a Customer Care Consultant in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients. You delight in effective problem resolution. You're highly self-motivated and extremely organized. You put your excellent people skills to good use. You have 3-5 years of experience in an customer service role, preferably a call center.

    Are you interested? The ideal candidate will possess:
    * Minimum High School Diploma or Equivalent GED
    * At Least 3 years in a call center environment
    * A passion for customer service
    * Initiative, knowledge, drive and a high attention to detail

    You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Manpower. Besides gaining valuable experience with some of the most reputable organizations in the market, you'll gain access to Manpower comprehensive benefits package.

    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Three years of call center experience
    Preference goes to those with health care experience (at least 1 year)
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    Manpower's reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle.

    If this is the position for you, apply now!!
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Friday, 30 August 2019
    Manpower has immediate opening for a Customer Service Representative in Cutler Bay, Miami, FL.

    What's in it for you?

    o Start Date - Monday, 9/30/2019

    o $11.00 per hour

    o Hours of Operation: M-F 11:00a to 10:00p plus both weekend days (Regular hours - TBD - 40 hours)

    o Temp-to-Perm

    o You can earn up to $400 incentives per month

    What is the job?

    Job Purpose
    - Provides front line, direct contact with customers when filing claims over the phone.
    - Informs customers of the organization's products and/or services.

    Primary Job Accountabilities/Responsibilities
    - Files claims by collecting pertinent information from customers.
    - Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    - Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
    - Processes and determines coverage by reviewing forms and other applicable records.
    - Maintains professionalism and effectively interacts with all contacts, both internal and external.
    - Maintains department quality standards and performs job duties as directed by supervisor

    What you bring to the job?

    * Prior customer service experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Palm Desert
    Job Type : Contract
    Date: Thursday, 29 August 2019
    Manpower has an immediate temporary to permanent opportunity with a well-respected local company. If you have excellent customer service skills as well as (call center) experience and a warm engaging phone personality, we would like to speak with you! We are looking for someone with the following skills:
    -Ability to give full attention to what others are saying, asking appropriate questions, without interrupting.
    -Using logic and reasoning to identify solutions and resolutions.
    -Comfortable taking inbound calls while processing data. Up to 60 to 100 calls per day
    -Must have collection experience
    -Calm under pressure with the ability to persuade others.
    -Excellent with team members, organized, with strong written and verbal skills.
    Previous customer service experience a must. Bilingual is a plus. Applicants will be subject to background verifications and drug screens. Manpower is an EOE, the pay for this position is $13 an hour. If interested in this position, please respond with a resume.
  • Valid City, State or Zip Code: Fort Myers
    Job Type : Contract
    Date: Thursday, 29 August 2019
    ManpowerGroup is recruiting for a 1 year Customer Counter position in Fort Myers, FL. We will be conducting short phone interviews today and tomorrow.

    Primary duties include support responsibilities for the customer counter such as: greeting customers, inspecting shipments and shipping documents, and other general support responsibilities. Contingent workers may also be required to move packages from counter to conveyor belt. Could require lifting up to 70lbs but majority of packages will weigh much less. May also require loading of packages into trucks.

    Hours: 4:00pm to 8:00pm M-F
    Location: 2901 CARGO ST FORT MYERS FL 33916
    Pay Rate: $14.03hr

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Thursday, 29 August 2019
    Manpower is currently looking for full time bilingual customer service representatives for one of our well established clients in Winnipeg, MB. This is a permanent role.

    Responsibilities:
    * 6:00am to 2:00pm - (Operations are 6am to midnight - shifts could vary from morning, afternoon, and evenings)
    * Training will be 3 weeks from 8:00am to 5:00pm
    * Answer incoming requests via phone, email and online (call center environment)
    * Respond to requests in a timely and professional manner
    * Resolve or forward requests in accordance with established procedures
    * Identify new demands, perform a variety of complex clerical tasks

    Qualifications:
    * High School Diploma
    * Bilingual English/French required
    * 1-3 years' experience in a contact center environment and customer service.
    * Proficient with Microsoft office products (Excel, Word, Outlook) and 35-40 WPM
    * Must be able to work weekends or any hours in between 6:00am to midnight
    * Clear Criminal Record
    * Ability to multitask, prioritize and work in a fast paced environment working with dual screen and multiple applications

    What they have to offer:
    * Pay Rate is $15/hour
    * $1 shift premium if Overnights
    * Benefit Package
    * 6% Vacation Pay
    * 3 weeks vacation after 3 months
    * Performance review every 6 months

    If you find yourself interested in this exciting opportunity and want to further your career and have the qualifications needed, apply directly to this posting today.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Thursday, 29 August 2019
    Manpower is currently looking for part time bilingual customer service representatives for one of our well established clients in Winnipeg, MB. This is a permanent role.

    Responsibilities:
    * 5:00PM Start - (Operations are 6am to midnight - shifts could vary from morning, afternoon, and evenings)
    * Training will be 3 weeks from 8:00am to 5:00pm then part time schedule will start
    * Answer incoming requests via phone, email and online (call center environment)
    * Respond to requests in a timely and professional manner
    * Resolve or forward requests in accordance with established procedures
    * Identify new demands, perform a variety of complex clerical tasks

    Qualifications:
    * High School Diploma
    * Bilingual English/French required
    * 1-3 years' experience in a contact center environment and customer service.
    * Proficient with Microsoft office products (Excel, Word, Outlook) and 35-40 WPM
    * Must be able to work weekends or any hours in between 6:00am to midnight
    * Clear Criminal Record
    * Ability to multitask, prioritize and work in a fast paced environment working with dual screen and multiple applications

    What they have to offer:
    * Pay Rate is $15/hour
    * $1 shift premium if Overnights
    * Benefit Package
    * 6% Vacation Pay
    * 3 weeks vacation after 3 months
    * Performance review every 6 months

    If you find yourself interested in this exciting opportunity and want to further your career and have the qualifications needed, apply directly to this posting today.
  • Valid City, State or Zip Code: Mississauga
    Job Type : Permanent
    Date: Wednesday, 28 August 2019
    In this exciting role, the Bilingual Consumer Service Representative (CSR) is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    What's in it for you?
    * $21.00 per hour
    * Shift either 10am to 7pm, or 8am to 5pm
    * Fun, upbeat, and progressive work environment
    * Opportunity for advancement in the company
    * Weekly pay plus 4% vacation pay
    * Access to Manpower's online skills development database

    The Job:

    * Manage consumer interactions in both French and English professionally, efficiently and with good communication skills.
    * Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
    * Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP.
    * Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
    * Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
    * Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
    * Provide back-up support for other queues and departments as necessary.
    * Complete Daily and weekly reporting metrics

    What you bring:
    * Excellent communication in both English and French (written and verbal)
    * High School diploma or equivalent required, college degree strongly preferred
    * Minimum 1 year experience in consumer service
    * Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
    * Pro-active problem solving skills
    * Ability to work well within team environment
    * Intermediate proficiency with keyboard and Microsoft Office applications
    * Ability to work with multiple systems at any given time.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Throop
    Job Type : Contract
    Date: Wednesday, 28 August 2019
    ManpowerGroup is recruiting for a 3 month Billing Inquiry Associate assignment in Throop, PA. If you have call center and/or billing experience this may be the job for you!

    Duties include assisting and responding to customer inquiries concerning their bill, consulting and performing the research necessary to resolve inquiries. May also process incentives, input incentive information into the system, audit shipper detail, correct suspense detail, prepare billing adjustments, and perform research. Additional duties may also include general administrative tasks. Microsoft Office, especially Excel, required. Problem solving, analytical, written, and verbal communication skills a must. Prior office experience is preferred.

    Hours: 8:00am to 4:30pm Mon-Fri
    Location: 700 KEYSTONE INDUSTRIAL PARK THROOP PA 18512
    Pay: $15.45/hr

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Atlanta
    Job Type : Contract
    Date: Wednesday, 28 August 2019
    Customer Service - Insurance Specialist I

    **Pay Rate: $17.00
    **START ASAP
    **Candidates can be English speaking or bilingual
    **Customer Service Assessment is required to be considered
    **Temp-only - end date is unknown - will be extended as needed

    Atlanta, GA

    Claims Customer Service Rep
    -Handle inbound calls assisting customers about their inquiry.
    -Perform account research and issue resolution

    The Claims CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

    Experience:

    Minimum 6 months - 2 years of customer service related experience. Doesn't have to be in a call center environment, but that is a plus.

    Shift Days/Shift Hours - Each different shift needs a separate Resource Request M-F 9:00a-6:00p

    Contact 4142693151 ext 1025 look for Maria or email gelai.mago@manpower.com
  • Valid City, State or Zip Code: Jefferson City
    Job Type : Contract
    Date: Wednesday, 28 August 2019
    Are you ready for a change? Are you looking for a company, in which you can grow and advance?

    Call us today!

    A reputable company in Jefferson City, MO is looking to add dedicated individuals to their team! If you have experience working in a call center environment, experience in medical billing and coding, or are just interested in learning more, please call us today at 573-893-6050, or apply online at www.manpower.com.

    *Weekly Pay
    *Health Benefits and 401k offered
    *Tuition Reimbursement
    *Referral and Attendance Bonuses