Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Lockport
    Job Type : Permanent
    Date: Wednesday, 06 November 2019
    Customer Relations Representative

    Do you enjoy helping a department reach their goals? Are you looking for steady hours and weekly pay checks? Manpower has an immediate opening!

    What's in it for you?
    * Part time hours
    * Temp to perm possibility
    * Fast pace

    What are the hours?
    * Monday- Friday 8:00am-2:00pm or 9:00am-3:00pm

    What is the job?
    * Advanced knowledge in Microsoft office and windows based applications
    * Ability to master SAP order to cash system
    * Must have strong organizational skills as well as be extremely detailed oriented
    * Must be able to work well in a team-oriented environment
    * Must be service-oriented and sales minded
    * Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high-pressure situations
    * Must be resourceful and excel at problem resolution
    *
    What you bring to the job?
    * High school diploma required
    * Two or more years in customer service industry strongly preferred
    * Sales experience preferred
    * Prior SAP experience is a plus

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 716-634-3200. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Dothan
    Job Type : Contract
    Date: Wednesday, 06 November 2019
    Do you like helping customers solve problems? Enjoy talking to people on the phone? Not an early bird?

    A local call center is interviewing to fill 2nd shift customer service openings!

    What's in it for you?
    Full-time hours with overtime available
    Second shift hours will vary based on customer need, but primarily 2p-10p.
    Must be able to work some weekends and holidays!
    Pay range is based on experience
    A team-focused work environment
    Temp to Hire after 90 days
    Great benefits available after hired full time

    Apply today!

    P.S. Get your resume ready, because this position requires one!
  • Valid City, State or Zip Code: Steubenville
    Job Type : Permanent
    Date: Wednesday, 06 November 2019
    Dispatcher
    Do you thrive in a fast- paced environment? Were you born to help people? This exciting position will allow you to take charge in urgent situations while maintaining a calm and collected demeanor. Do you prefer not to be bored at work, and do you love overtime on your paycheck!
    If you answered YES to any of those questions, we want to talk with you about working with this top local employer!
    The Hours, Pay, & Perks:
    You will be responding to calls using a phone system, radio communication, and multitasking using various computer software. be available for 8, 10, or 12 hours shifts on 24 hour rotation, with availability for holidays and call outs as well as openness to overtime.
    Competitive wages begin at $11.25 per hour, at this permanent hire position, and single benefits premiums are currently paid 100% by the company.
    You will:
    * assist callers with medical and non-medical emergency calls, maintaining professionalism, confidentiality, and courtesy at all times.

    * demonstrate critical thinking skills and problem-solving abilities quickly and effectively

    * be available for 8, 10, or 12 hours shifts on 24-hour rotation, with availability for holidays and call outs as well as openness to overtime.

    * display excellent written and oral communication skills and legible handwriting.

    * use accurate and efficient data entry during recording of information.

    Skills/Experience Needed

    Valid driver's license
    Ability to multi-task
    High school diploma or GED
    Effective verbal and written communication skills and listening skills
    Ability to organize and retrieve information, and to handle people tactfully and effectively.
    Must be flexible to adapt to changing and varying work requirements.
    Dispatcher experience a plus
    Medical terminology a plus

    How do I Get In Touch To Apply or Learn More: (Pick One)
    Choose the option that is most convenient to you to get the conversation started.
    * Click Apply on this advertisement
    * Email us at kelly.skiviat@manpower.com
    * Call Kelly: 740.282.2011
    * Text "DISPATCH" to 740.282.2011
    * Register as a job seeker on www.manpower.com
    * Stop in: 500 Market Street, Mezz. Suite 5, Steubenville, OH.
    Rest assured our recruitment team reviews all applications that come through while paying close attention to details provided about skills and experience. From there we will reach out via phone/email/text to candidates. We look forward to speaking with you!
  • Valid City, State or Zip Code: Oxnard
    Job Type : Contract
    Date: Wednesday, 06 November 2019
    Candidate needs to have strong CS rep experience with some basic knowledge of Access. and computer literate.
    Will do the majority of communication with clients via email but this position requires constant updating of an SB Tracking application which is an in-House Access tool.
  • Valid City, State or Zip Code: Chicago
    Job Type : Contract
    Date: Wednesday, 06 November 2019
    Manpower has immediate opening for a Customer Service Representative in Cutler Bay, Miami, FL.

    What's in it for you?

    o Start Date - ASAP

    o $13.00 - $19.00 per hour

    o 8 hours Monday - Friday (8:30am - 5:15pm). This may change based on the phone assignment

    o Temp-to-Perm

    What is the job?

    The Client Support Specialist is responsible for assisting customers with technical and product support helping to diagnose and solving technical problems and providing consultations. Primary responsibilities are answering client questions via phone calls or email. The Client Support Specialist makes an essential contribution to client satisfaction by providing prompt, efficient and courteous service to callers.

    Responsibilities Include:

    * Provide specific information regarding the services, products or materials offered
    * Assist customers with computer issues and provide troubleshooting information
    * Report and analyze customer' information and needs
    * Issue billing details and open and close customer accounts
    * Manage and respond to client queries and inform customers issue resolution
    * Coordinate with other departments to resolve client issues
    * Monitor, report and escalate status of work-flow timelines and adherence internal and external service
    * Contribute to revenue through client retention and by providing excellent customer support
    * Assist with project integration plans for clients, (examination of needs, recommendations, coordination of integration between vendors, and oversight for technical integration between systems.)
    * Communicate directly with clients regarding the of projects and provide answers client requests/questions.
    * Update client on current issues for additional information.
    * Raise a high priority/escalation items to management to ensure task
    * Work closely with the Support team to investigate and resolve issues.

    What you bring to the job?

    * Call center experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Woodbury
    Job Type : Contract
    Date: Tuesday, 05 November 2019
    Hours can range from 7am-6pm, M-F

    Job Description Summary

    The person hired within our MSO USAC Operations organization will offer support to one of our divisions and their corresponding customers and/or products. These Customer Service and Product Support Representatives will be highly-engaged and handle varied customer transactions; including inbound/outbound calls to customers and internal groups. These calls could entail questions on customer order entry, servicing customer accounts, in-depth technical assistance, product information, education, and recommendation. Questions and working dispute management, deduction resolution and returned goods claims/cases may also be part of their workload. They will need to be able to communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned

    Qualifications and Skills

    Bachelor's Degree
    Customer/Product support background is preferred
    Eager and able to learn quickly new systems and processes
    Professionalism
    Strong work ethic
  • Valid City, State or Zip Code: Grand Rapids
    Job Type : Contract
    Date: Tuesday, 05 November 2019
    Steelcase is looking for a customer service oriented individual with excellent communication and problem solving skills to fill a position at the Grand Rapids Business Center on 44th St! This is a first shift position with potential to grow and develop with experience. Adaptability, motivation and the desire to improve and succeed is a must! Call center, project management, and independent clerical work experience a strong plus.

    Job Responsibilities:
    * Receive approximately 15 calls per day to enter and update work orders
    * Enter work order into system while on phone with customer
    * Receive and enter electronic orders in-between phone calls
    * Prioritize work and be a highly organized self-starter.
    * Work on multiple accounts/tasks simultaneously in an organized and consistent manner
    * Work supportively in a team environment
    * Work independently and stay on track
    * Always deliver quality customer service
    * Address difficult calls from upset clients and turn the call around for a positive outcome
    * Analyze issues and determine a good solution for problems, following through to outcome
    * Ultimate goal is multiple customer account ownership with the ability to attend meetings, manage work orders and their progress, and coming up with improvement plans, research tasks and problem resolution

    Minimum Requirements:
    * High school diploma or equivalent
    * One year minimum of experience in customer and client relations, call center, or equivalent experience in sales or telemarketing and customer support.
    * Excellent interpersonal and communications skills - verbal and written
    * Customer orientated with the ability to adapt and respond to various types of characters
    * Clerical and Personal Computing skills (Quick typing speed, familiarity with outlook, word and excel
    * Strong phone handling skills
    * Ability to multi task, prioritize, manage time and self-motivate
    * Problem solving and skills in solution resolution

    Key Competencies:
    * Listening skills
    * Problem analysis and problem-solving
    * Attention to detail and accuracy
    * Data collection and ordering
    * Customer service orientation
    * Adaptability and initiative
    * Stress tolerance
    * Motivated and curious - Self-motivated / self-driven
    * Time management and multitasking
    * Confident coming up with new ideas or searching for areas of improvement
  • Valid City, State or Zip Code: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Permanent
    Date: Tuesday, 05 November 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Tuesday, 05 November 2019
    Are you a customer service professional looking for a job that can turn into a career? Are you looking for an opportunity in Halifax with a competitive pay rate and exciting work environment? Then Manpower has the opportunity you've been looking for!

    On behalf of our client, a Canadian leader in the financial and insurance sectors, we are recruiting for multiple Customer Service Representatives to work in a contact centre environment for their Banking Division. In this role, you would be responsible for handling client and advisor inquiries related to their banking info, policies and products. You will have excellent communication skills, both verbal and written, as well as a high energy level and a desire to be a part of a dynamic and exciting team!

    What's in it for you?
    * A great full-time job starting mid-November
    * $18.75 per hour + 4% vacation pay with weekly pay cheques
    * Prime real-estate in the city - don't have to drive downtown; close to the Arm
    * Full service cafeteria and coffee bar
    * Free parking on site
    * 6-month contract with potential to be extended or moved to permanent
    * Full-time, open Monday-Sunday
    * Monday-Friday shifts between 8:00am to 12:00am AST
    * Saturday & Sunday shifts between 9:00am-9:00pm AST

    What you will be doing?
    * Provide a high level of service to external and internal customers
    * Respond to all customer service inquiries
    * Ensure positive and effective relationships are maintained with customers and sponsor partners
    * Identify and correct customer issues
    * Process transactions on specific product lines and maintain records accurately
    * Maintain a level of knowledge on the products, procedures, systems and industry
    * Work with other team members to ensure a cohesive unit and consistent high level of service

    What will you bring to the role?
    * Positive attitude with excellent verbal and written communication skills in English
    * Excellent organization skills with the ability to handle stressful circumstances
    * Ability to maintain a "customer perspective" when dealing with customers and Sponsors
    * High level of phone confidence and professionalism with excellent negotiation skills
    * Empathetic, flexible and adaptable to change
    * Self-motivated with the ability to multi-task and prioritize tasks
    * Previous experience in a customer service role - no call center experience required

    This position offers many benefits to associates who move from a contract position to a permanent position, such as the opportunity to work from home, 24-hour access to the gym and shower facilities, staff discounts and discounts on banking fees and services.

    Manpower offers associates valuable work experience, opportunities for training & development, and professional advice. Manpower also has great perks for associates including discounts on hotels, home & auto insurance, apparel, and much more!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    Apply today! Call 902-422-1373 or email halifax.ns@manpower.com for more info.
  • Valid City, State or Zip Code: North York
    Job Type : Contract
    Date: Monday, 04 November 2019
    We are currently looking for a BILINGUAL in FRENCH/ENGLISH Customer Service Representative for one of our clients in the banking industry in North York - Toronto! Here are some details for you:

    3 months contract
    Bilingual opportunity!
    Mon-Fri. Shifts between 7 am & 8 am
    Pay Rate: 23.47/hour

    The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

    Job Responsibilities:
    Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
    Act as escalation point for clients/customers.
    Approve the referral of unresolved customer grievances to designated departments for further investigation.
    Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
    Solicit sale of new or additional services or products.

    Skills:
    Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
    Strong ability to work independently and manage one's time.
    Strong ability to accurately document and record customer/client information.
    Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
    Previous experience with computer applications, such as Microsoft Word and PowerPoint.

    Education/Experience:
    High school diploma or GED required.
    8-10 years customer service related experience required.
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Monday, 04 November 2019
    Tired of endless hours spent at the mall with the same people, and boring lunches in the food court? Looking to escape the hospitality or restaurant world and take your pride in service to the next level? Manpower has the job you have been looking for.

    What is the job?

    As a customer service agent you will:

    ● play an integral role in the live events people celebrate across the US every day

    ● work alongside other agents to help provide support for health programs

    ● communicate with customers via telephone, email and chat

    Learn about this customer service role that offers you:

    ● steady and flexible hours

    ● 8 hour shifts available between 7 AM to 6 PM Monday through Friday

    ● competitive wages between $11 and $14 per hour, depending on position

    ● temporary to permanent opportunity

    ● access to tools, paid education and more, allowing you to advance in the workplace

    What do you bring to the role?

    ● With your 1-year customer service experience in retail, hospitality or call center, you make customers feel at ease and comfortable

    ● Strong interpersonal and communication skills help you to understand what customers really want

    ● Multi-tasking and communicating with multiple customers while using your strong computer skills is no problem for you - you like fast-paced and busy environments.

    Interested and excited about this career opportunity? Apply at Manpower.com

    We love referrals so please share this job opportunity with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Frostburg
    Job Type : Contract
    Date: Monday, 04 November 2019
    Are you tired of working seasonal positions? Are you looking for an exciting career opportunity in the Frostburg area? Would you love to get your foot in the door on a great office opportunity? If you answered "yes" to these questions, Manpower has the job for you!

    Our client, located in Frostburg, has an immediate need for experienced data entry/customer service representatives to join their team! In this role, you will be responsible for accurately keying in patient information. You will also be placing outbound calls to medical providers/facilities in order to obtain information on an as needed basis. Your accurate keying ability and professional phone manner will quickly make you a relied upon team member!

    This is a great opportunity that offers:
    * Competitive wage - $12/hr
    * Great full-time schedule-9am: 5:30pm, Monday- Friday
    * Extensive training program
    * Opportunity for permanent employment after completing contract period

    Don't miss out on this career opportunity in your own backyard. Apply today and let us tell you more about these positions! Ask us how you can receive $50 for referring a friend!

    Job Types: Full-time, Contract
    Salary: $12.00 /hour
  • Valid City, State or Zip Code: Albany
    Job Type : Permanent
    Date: Monday, 04 November 2019
    We're still looking for Customer Service Reps for our client in Albany, OR to start on DECEMBER 2nd. Paid training will be provided! Pay starts at $11.50 - $12.50/hr + $1/hr if Bilingual. 40 or plus hrs per week. Temporary to Hire after 90 days and most supervisors were promoted from front line roles (including those starting as temps).

    You'll be answering incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.

    A minimum of 6 months customer service experience is required (face to face or over the phone) and a minimum of HS Diploma or its equivalent.

    Training Schedule - Week 1 : Mon. 12/2 - Fri. 12/6 9:00A - 6:00P PST Sat/Sun off
    Week 2: Mon. 12/9 - Fri. 12/13 9:00A - 6:00P PST Sat/Sun off
    Week 3: Mon. 12/16 - Fri. 12/20 9:00A - 6:00P PST Sat/Sun off
    Week 4: Mon. 12/23 - Fri. 12/27 9:00A - 6:00P PST Sat/Sun off
    10% Shift differential is not offered

    3 Ways to apply:

    Directly apply on this posting
    OR Send a resume to keith.mercado@manpower.com
    OR Call 414-312-5144 and look for Extension 1847
    Apply now and be part of a Fortune 500 company! All are welcome to apply.

    Need a faster response? Send your resume to keith.mercado@manpower.com or call 414-312-5144 Ext: 1847
  • Valid City, State or Zip Code: Montréal
    Job Type : Permanent
    Date: Monday, 04 November 2019
    Représentant service à la clientèle

    La description :
    Le candidat retenu sera responsable de traiter les demandes de renseignements des clients et des conseillers (par téléphone et / ou par courriel), les demandes et les problèmes. En tant que candidat idéal, votre talent est votre capacité à communiquer efficacement avec les gens. Vous avez un niveau d'énergie élevé et le désir de faire partie d'une organisation mondiale dynamique offrant des opportunités de carrière à long terme.

    Qualifications:
    Expérience de service à la clientèle
    Apte à traiter des situations complexes et à trouver des solutions
    Apprend vite et apte à maitriser plusieurs systèmes informatiques
    Capacité d'identifier rapidement les besoins des clients

    Habiletés :
    Attitude positive / travaille bien en équipe
    Autonome
    Multi- tâches
    Apte à travailler dans un environnement dynamique.
    Très organisé
    Maitrise de compétences informatiques

    Informations:
    Poste Permanent
    Horaire de travail : temps plein 37h30 / semaine
    Date de début : Immediatement
    Veuillez noter qu'une partie de la formation sera éventuellement effectuée à distance
    Salaire : 37,250$ par annee
    Lieu de travail : Centre-ville de Montréal
  • Valid City, State or Zip Code: Costa Mesa
    Job Type : Permanent
    Date: Monday, 04 November 2019
    Technical Customer Service - Direct Hire Opportunity!

    Manpower has partnered with an international printing company for an exciting opportunity! Our client is looking to direct-hire a dedicated Technical Customer Service Rep for their call center. They are seeking a Call Center rep, who wants to learn tech support, to guide their customers step-by-step on how to use their printing machines.

    Here's what you get to do:
    * Answer incoming technical support requests via phone, fax, internet, webcam, Skype, mobile
    device or other communication means.
    * Learn the basic electronic components of their DTG printers to help customers with quick questions.
    * Learn how to install, configure and administer printer/desktop/laptop/mobile device hardware
    and software applications, including operating systems and peripherals such as projectors,
    printers and phones.
    * Learn how to identify, diagnose and solve technical issues in a timely manner.
    * Work with engineering team to test new products and prototypes.
    Qualifications & Requirements needed:
    * Minimum 1 year of experience in a customer service call center environment
    * Some exposure to working with electronics (Retail experience OK!)
    * Be technically inclined and curious about the way electronics work.
    * Willing to learn about general computer hardware and software applications as they relate to
    the equipment being serviced.
    * Strong working knowledge of all Microsoft Office products preferred.
    * Ability to work non-conventional hours/flexible schedule (nights and weekends as needed)
    * Excellent verbal and written communication skills
    * Ability to travel to customer locations and to company trade shows (as needed).
    * Must have a valid driver's license
    * Ability to lift up to 50 lbs.
    Job Title: Technical - Customer Service
    Schedule: Monday - Friday 8am - 5pm w/ 6-10 hrs/week in OT
    Job Type: Permanent Position/Full Time
    Pay: $14-15/hr

    Please submit your resume to be considered and our Permanent Placement Recruiter: Joi Callier will contact you based on your experience and qualifications.
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Friday, 01 November 2019
    Hi!

    Manpower has an open position for Customer Service Rep in Miami, FL

    What's in it for you?
    * Pay rate: $12.25/Hour
    * Start Date: 12/09/2019
    * Shift: 11:00am to 10:00pm plus weekends (40 hours) - Regular hours will be discussed on Day 1
    * Duration: Temp-to-Perm
    * Incentives: Can earn up to $400/month

    Primary Job Accountabilities/Responsibilities:
    * Provides front line, direct contact with customers when filing claims over the phone.
    * Informs customers of the organization's products and/or services.
    * Primary Job Accountabilities/Responsibilities
    o Files claims by collecting pertinent information from customers.
    o Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

    Required Experience, Skills, and Knowledge:
    * High school diploma or GED
    * Able to pass background check

    Stop your job search and apply today. Send a copy of your resume to greg.santos@manpower.com. If you have any question, call me at 414-269-3151 ext. 1345. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tool sand resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Miami
    Job Type : Contract
    Date: Friday, 01 November 2019
    We are seeking for Customer Service Representative to become an integral part of our team in Miami, FL!

    *Temp to Perm: Yes. Temp-to-perm opportunity
    *Competitive salary: $11.00
    *Education: High School Diploma or GED Equivalent
    *Location: Miami, FL

    Job Description:
    *Provides front line, direct contact with customers when filing claims over the phone.
    *Informs customers of the organization's products and/or services.
    *Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    *Files claims by collecting pertinent information from customers.

    Stop your job search and apply today. Do you need more information? Send me an email at Ruby.Bonifacio@manpower.com or you can call me direct at 414-312-5144 extension 1850. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Morrisville
    Job Type : Contract
    Date: Thursday, 31 October 2019
    The Customer Service Representative position is responsible for maintaining customer relationships by responding to inquiries, documenting actions taken, entering orders, and communicating clearly and positively both internally and externally.

    Essential Duties and Responsibilities:
    * Prepare for customer inquiries by studying products, services, and customer service processes.
    * Respond to customer inquiries with a positive attitude, while exhibiting a clear understanding of the inquiry by listening clearly and using active response methods.
    * Documentation of daily processes for training purposes
    * Review notes and records regarding previous inquiries and responses to offer an accurate response, while gathering and researching information, assembling and forwarding information as needed, and by verifying customer's understanding of information and the answer.
    * Record customer inquiries by documenting inquiry and response in customer's account records for all customers.
    * Improve quality service by recommending improved processes, and by identifying new product and service applications and sharing those with others in the company.
    * Update job knowledge by participating in educational opportunities.
    * Accomplish customer service and organization mission by completing related results as needed.
    * Other duties as assigned.



    Competencies:
    * An unquestionable work ethic and a high level of empathy.
    * Ability to communicate professionally in writing and verbally.
    * Must possess good communication and interpersonal skills for interacting and networking with customers.
    * Be organized and familiar with computers, having good data entry skills and the ability to read and interpret order and related information from the systems and from printed reports.
    * Excellent computer skills including Excel and Outlook.
    * Should be a team player and be able to carry out all tasks and effectively manage time.
    * Highly self-motivated individual who can build a rapport with a customer and achieve the highest level of customer satisfaction.
    * Ability to learn our website and products to help customers find the goods they are interested in.
  • Valid City, State or Zip Code: St. Paul
    Job Type : Contract
    Date: Thursday, 31 October 2019
    This role will be moving downtown Minneapolis in February of 2020.

    Hours: 3pm-11:30 pm, M-F

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    Using product knowledge, this role will provide support to our users who are experiencing simple, standard or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users.
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Strong technical aptitude and learning agility
    1-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Valid City, State or Zip Code: Halifax
    Job Type : Contract
    Date: Wednesday, 30 October 2019
    Manpower has an exciting opportunity for Bilingual candidates in the Halifax area!

    We are partnered with a Top Canadian Employer for Bilingual Customer Service Representatives (French/English) for their Halifax Office. This is a great opportunity for entry level and experienced customer service professionals.

    Job Details:
    $20.25 per hour
    6 month contract to start, with potential for extension and/ or hire (based on performance)
    Available to work shifts Monday through Sunday 8:00 am to 12:00 a.m. AST and Saturdays & Sundays - 9:00-9:00 AST.
    Halifax Location
    Great Opportunity to get your foot in the door with a Top Employer!

    Responsibilities:
    * Provide a high level of service to external and internal customers for all mainstream products within a product area and/or knowledge of a specialized function
    * Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise
    * Ensure positive and effective relationships are maintained with customers and sponsor partners
    * Act as primary contact for customers' requests by researching the problem/issue through interaction with multiple internal customers in order to find the appropriate information and solution
    * Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required
    * Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology
    * Maintains a sound level of product, procedures, systems and industry knowledge, across specific product lines, and of the service provided by Affinity Markets.
    * Works with other team members to ensure a cohesive unit and consistent high level of service

    Knowledge/Skills:
    * Excellent organization skills, with the ability to prioritize under stressful and changing circumstances *
    Ability to maintain a "customer perspective" when dealing with customers and Sponsors. High level of phone confidence and professionalism. Excellent verbal and written communication skills.
    * Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation
    * Ability to identify workflow, systems and procedural issues and escalate issues appropriately
    * Strong interpersonal skills required for interaction with internal/external customers and team members.
    * Ability to learn a variety of computer platforms and business processes required.

    Sound like your dream job? Apply TODAY for immediate consideration!