Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Wilkes Barre
    Job Type : Temporary
    Date: Wednesday, 19 June 2019
    An A+ Superior rated company located in Wilkes-Barre is currently searching for a Customer Service Representative Trainee.

    Job Description:
    The Customer Service Representative is responsible for communicating, over the phone, with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to the company's products and services and new claims intake. Some of the highlights of working in the call center are:
    * Answer customers' questions and if unable to answer their questions, direct them to the appropriate person
    * Taking New Claims calls and entering the information using proper spelling, grammar, and punctuation
    * Check voice mail, Customer Service Requests, and Policy Service Center Requests at scheduled times
    * Utilize the Department Procedure Manual as appropriate


    What we offer;
    * No Sales!! All calls are service based
    * No weekends
    * We're closed all major holidays
    * Excellent working hours (we operate between the hours of 8am and 7:30pm M-F)
    * This position pays $13.50/hour
    * This position is located in our downtown Wilkes-Barre location on the square. (You would need to acquire your own parking pass).

    What you offer:
    * Excellent oral and written communication skills
    * Attention to detail and accuracy are essential for this role
    * Proficient use of a computer
    * Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required

    If you are interested please reach out to one of our recruiters at 570.825.5661!
  • Valid City, State or Zip Code: Calgary
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Parts Customer Service Representative

    Manpower is currently seeking a Parts Customer Service Representative for a contract position Calgary, AB.

    Responsibilities:

    -Collect customer contact information/inquiry and enter into customer relationship management database
    -Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
    -Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
    -Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
    -Respond to sales inquiries and requests for quotation in an accurate and timely manner.
    -Identify, address and escalate issues
    -Performs other duties as assigned that support the overall objective of the position

    Experience:
    - Two years' customer service or equivalent experience
    - Call Center experience an asset
    - College diploma in parts an asset or experience with equipment deployed in construction or the trades
    - Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010
    - Proficiency in Excel is essential.

    Please email your resume directly to robyn.paquette@manpower.com or call 403-298-4395.

    Alternatively, you can view our current open positions on manpowerab.com

    Even if this one might not be the one for you, please do not hesitate to send your email to Calgary.ab@manpower.com and let one of our Talents Management Consultants connect with you about our other opportunities.

    Follow us on Facebook (manpoweralberta), Instagram (Manpower.AB), twitter (ManpowerAB) & LinkedIn (ManpowerAB).
  • Valid City, State or Zip Code: Boston
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Manpower is looking for Call Center Rep to work in Downtown Boston office.
    Requires High School Diploma or GED. Excellent organization and verbal communication skills
    Hours are Mon to Fri 8:30AM - 5:00PM
    Pay rate: Bilingual Spanish & English $14.25/ hour
    non-Bilingual $13.25/ hour.
    Must be able to pass drug and background screening. Possible temp to perm.
  • Valid City, State or Zip Code: Albany County , Warren County , Rensselaer County , Schenectady County , Saratoga County
    Job Type : Permanent
    Date: Tuesday, 18 June 2019
    Industry Leading Service Provider in the Clifton Park, NY area is seeking Call Center Representatives. This position has the opportunity to become a permanent placement for the right individuals. Working days are Monday-Friday, paying $15 per hour. Multiple Opening Available! As a CSR you will be taking inbound calls regarding account management. Responsibilities will include the opening and closing of accounts, taking payments for bills and answering any other questions regarding client services. If you are ready to apply, simply click 'apply'. Do you need more information? Call us at 518-459-2800
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Did you recently graduate from school?
    Want to work Full-Time? Do you want to start now? Then this is for you!

    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives. They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    Manpower is seeking several Bilingual French - Customer Care Specialist to commence on July 2019 and August 2019

    What we offer:

    * Career Growth
    * Permanent Jobs
    * Full Time Hours
    * Generic Benefits
    * Shift Premiums
    * Hourly Wages $15.00

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills on both languages (French and English)
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested

    Essential Functions

    * A successful candidate will answer phone or email inquiries from customers, depending on the job; you'll place orders, respond to and handle customer issues, or make appointments.
    * Customer Service Agents are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Manpower is currently seeking immediate start for Customer Service Representatives - English Speakers which commences July 2019 or early August 2019 for a temporary full-time work

    Our client for 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    What we Offer:

    * Range of Wages: $11.35 HR to $13.35 HR
    * Type of contract: Temporary Full Time
    * Length: Three months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    Training:

    9:00AM to 5:00PM - Training Schedules

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 8:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in English speaking
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    For over 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    Manpower is currently seeking immediate start for Contact Center Agents- French Speakers which commences immediately for a temporary full-time work

    What we Offer:

    * Range of Wages: $16.00
    * Type of contract: Temporary
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week (Hours may fluctuate)
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    To qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 11:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in both languages English and French
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Sioux Falls
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Manpower is currently hiring for an excellent customer service representative for a great company in the Sioux Falls area! This position is to help support while current representative is out of the office. Currently, this position is set to last 3 months but could turn permanent.

    Job Responsibilities
    *Consistently and accurately respond to customer inquiries, enter order information and confirming sales orders with customers.
    *Ability to project professional customer service demeanor over the telephone.
    *Assist in other activities such as customer mailings, shipment of product samples/information and computer system database maintenance as directed.
    *Research and resolve complex customer orders and technical questions.
    *Ability to de-escalate and resolve customer concerns.
    *Experience in communicating across departments in support of customers and external sales force to support growth.

    Education, Experience and Skills
    *High School diploma or equivalent degree.
    *Minimum of 2 years of customer service or inside sales in retail, wholesale trade or similar environment.
    *Team player, who collaborates well with co-workers, customers and manufacturers.
    *Ability to meet core computer competencies. Proven skill with general office equipment, telephone systems and email communication. Microsoft Word and Excel competencies are required.
    *Excellent attention to detail with consistent, accurate and quality work output.
  • Valid City, State or Zip Code: Mountain View
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Title: Mascot/Customer Service Associate Needed

    Pay: $21 per hour

    Job Description:
    *You would have to wear a costume and have an energetic personality*
    *Building Security Testing/Awareness
    *Associate is to provide metrics to client on a daily interaction with client population.
    *Associate to provide metrics to include but not limited total number of customer interactions.
    *Adhere to client's communication policies in its interaction with their employees.

    The company offers GREAT perks

    Benefits:
    *Meals are provided (Breakfast and Lunch).
    *Will be in suit for 30 minutes at a time.
    *Medical and Dental insurance available.
    *Suit has built in AC
    *Off on weekends and all major holidays
  • Valid City, State or Zip Code: Bethlehem
    Job Type : Contract
    Date: Tuesday, 18 June 2019
    Responsible for timely and accurate collections of accounts to ensure resolution and A/R management. Responsible for aggressive collection follow-up activity in order to expedite claim processing and reimbursement. Responsible for processing or assessing patient accounts with contact to the insurance companies, Government agencies, patients and other responsible parties. Previous experience in a medical office/medical administrative related environment. Resume Required.

    Manpower offers Free Certification courses in HR Assisting; AR/AP; Project Management and we offer FREE COLLEGE TUITION, UP TO A BACHELORS DEGREE, in partnership with University of Phoenix.
  • Valid City, State or Zip Code: Beverly Hills
    Job Type : Permanent
    Date: Sunday, 16 June 2019
    Job Duties:
    1. Processes international phone, fax, and email orders. Informs international customers of new products, special monthly promos.
    2. Works with Shipping department regarding international shipping instructions. Coordinates with Freight forwarding companies for pickup request, including providing appropriate documentation for customs clearance.
    3. Communicates with international clients by email, responding to queries, special requests, etc.
    4. Keeps files on all international accounts and makes sure all orders and emails are kept on record.
    5. Documents and processes customer returns, damaged products, expired products, etc. when customers report them.
    6. Coordinates with multiple departments such as Accounting, Production, Quality Control.
    7. Ensures proper documentation is included with shipments.
    8. Compile and organize information necessary for the preparation of regulatory documentation packages for review and submission to regulatory agencies in related countries.
    9. Collect information on registration instructions and regulations.
    10. Review label ingredient copy, product claims, allergen and nutritional requirements consistent with E. U., Asia, Middle East, Latin America and North America.
    11. Performs any other duties as may be assigned by Manager.

    Job Requirements:
    - Bilingual English and Mandarin (Able to Speak and Write)
    - BA Degree required (preferably in International Studies)
    - Excellent customer service and communication skills
    - Detail-oriented
    - Demonstrates positive attitude and strong people skills
    - Ability to cooperate with team members/leaders
    - Intermediate level of MS Office Suite such as Excel, Word, Outlook
    - Experience with ERP software is a plus
  • Valid City, State or Zip Code: Los Angeles
    Job Type : Permanent
    Date: Sunday, 16 June 2019
    SUMMARY:
    The Customer Service Manager is responsible for managing both B2B and B2C departments to ensure customer orders are accurately fulfilled for both channels. Additionally, this position will work closely with Marketing, Production, Compliance, Inventory, Sales, Accounting and Credits to ensure overall customer satisfaction. This role provides team members with the appropriate training, tools, direction and motivation to meet company objectives.

    RESPONSIBILITIES:
    * Manages all department aspects including personnel on a day-to-day basis.
    * Plans and schedules the work shifts for the most effective utilization of employees, equipment, and material within budgetary, cost and quality standards.
    * Addresses any escalated calls, purchase orders or inquiries from customers and shipping carriers.
    * Helps the departmental team develop and achieve goals, action plans, and time tables.
    * Monitors customer service workflow, phone call/work volumes, and quality of service.
    * Develops relationships with customers, inter-office personnel and outside sales reps to promote goodwill and generate new business.
    * Reviews and updates current SOP's, identifies any areas in need of improvement, recommends and implements strategic plan of action.
    * Takes the lead in the implementation and training of staff for any new software or ERP's introduced.
    * Ensures short ships, returns and miss-picks are successfully researched and disputed.
    * Prepares daily department reports measuring productivity and capturing unfulfilled orders.
    * Manages all human resources-related issues, such as payroll, hiring, training, counseling, disciplining, performance evaluations, incentive plans, conflict resolutions, to name a few.
    * Creates, maintains and implements metrics to track staff attendance, performance, ensures an effective performance tracking and feedback system is in place.
    * Oversees the successful delivery of incoming packages and carrier deliveries.
    * Performs any other duties as may be assigned by manager.

    REQUIREMENTS:
    * Minimum of a Bachelor's Degree required
    * Minimum of 5+ years of previous customer service/order fulfillment experience in a call center environment
    * Must have minimum of 5+ years of supervisory experience
    * Strong track record of accounting principles such as reconciliation and aging of invoices for both B2B and B2C accounts.
    * Prior experience in the vitamin/supplement/nutrition/biopharma industry preferred.
    * Strong computer skills and intermediate in Microsoft Office programs