Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Tamaqua
    Job Type : Contract
    Date: Wednesday, 26 June 2019
    We are looking for qualified candidates to work in a call center. Utilize your courteous, timely, and accurate customer service skills!

    You will be assisting internal and external customers with answering inquiries and solving problems related to the consumer questions.

    Skills Required:

    Computer Savvy
    Able to Multi-Task
    Great Communication Skills

    Put your clean background to use!
    HS Diploma Required


    Flexible Day Shift: 8:30 am -5:00 & 9:00 am - 6:00 pm

    If you are interested please register on-line at www.manpower.com and upload your resume! & Call the office @ 570-622-9704
  • Valid City, State or Zip Code: Rochester
    Job Type : Contract
    Date: Wednesday, 26 June 2019
    Customer Service Specialist

    Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

    What's in it for you?
    * Full time hours
    * B Shift (11:30 - 8:00pm)
    * $15.25 (Bilingual)
    * Weekly pay
    * Monday through Friday (Open Availability)

    What is the job?
    * Assist prospective enrollees and people assisting enrollees
    * Track and document all inquiries using the applicable systems
    * Process new applications - via telephone
    * Transfer/refer consumers to appropriate entities
    * Process life event changes, demographic updates, disenrollment requests, and special periods as requested
    * Facilitate the fulfillment of caller requests for materials via email, or download.
    * (Bilingual employees) Facilitates translation services for non - English speaking callers
    * Escalate calls or issues to the appropriate designated staff
    * Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems

    What you bring to the job?
    * High School Diploma or GED
    * 2+ years experience navigating multiple systems
    * Ability to type 25 WPM
    * Strong interpersonal skills
    * Bilingual - Spanish
    * Ability to follow both verbal and written instructions
    * Call Center experience ++

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals, so please share our job with friends and family. EOE
  • Valid City, State or Zip Code: Corona
    Job Type : Contract
    Date: Wednesday, 26 June 2019
    Great job opportunity this summer. Let's get ready to work. Contact Malaika Davis at Manpower 951.808.8302 or email Malaika.davis@manpower.com. Office hours Monday - Friday 8AM - 5PM.

    Operate data entry device, such as keyboard. Duties may include verifying data and preparing materials for keying, coding or printing.

    Pay rate $14-$15
    Must be able to work 2nd shift and work on weekends, holidays, and work a flexible work schedule.
    Mus t be able to pass 7 year background and drug test.
  • Valid City, State or Zip Code: Muskegon
    Job Type : Contract
    Date: Tuesday, 25 June 2019
    Call Center in Muskegon is looking for customer service representatives working from 9am to 6pm.. Qualified candidates will have excellent computer and customer service skills and have the ability to work in a fast paced environment.
  • Valid City, State or Zip Code: Des Moines
    Job Type : Temporary
    Date: Tuesday, 25 June 2019
    Manpower is currently hiring detail oriented Customer Service Representative in Des Moines, IA. In this role, you will answer inbound calls from customers related to dental and vision benefit eligibility and claim status. If you enjoy helping customers and talking on the phone, please apply today!
  • Valid City, State or Zip Code: Scranton
    Job Type : Permanent
    Date: Tuesday, 25 June 2019
    Temporary to Hire Career Opportunity with a leading Benefits Customer Service advisory firm. Our client, located in the Clarks Summit Area, is looking for someone with at least two years of consultative Customer Service experience. The Customer Relations Representative will take inbound calls from clients subscribing to Benefits Programs such as Medical Benefits, Flexible Spending Accounts, COBRA and others and assisting with enrollment, explaining processes for claims, researching benefits available under each plan. Knowledge of insurance terminology is a plus. The Representative needs to be empathetic and detail oriented to provide accurate information and create an excellent client experience.

    The starting pay rate for this position is $12.50 and an excellent benefits package is available after permanent hire. Hours of work are 9:00 am - 5:00 pm, Monday through Friday. The only exception would occur during Open Enrollment when the call volume increases. During Open Enrollment the Call Center is open from 8:00 am - 8:00 pm. You would be working a shift starting as early as 8:00 am or one ending as late as 8:00 pm.

    For consideration for this opportunity in a very pleasant, smaller call center, please apply online at manpower.com today.
  • Valid City, State or Zip Code: Oakville
    Job Type : Permanent
    Date: Monday, 24 June 2019
    Manpower is hiring for a new and exciting position. We are looking for a BILINGUAL customer service representative for our Oakville client, who leads the world in roof windows and skylights. With being in business for over 75 years, this company is always on the grow.

    This position is PERMANENT. = Not hired on through an agency. Take advantage of the clients benefits and incentives right away.

    What's the job?
    - Managing incoming calls and customer service inquiries
    - Identifying and assessing customer's needs to achieve satisfaction
    - Communicate with existing and new customers daily over the telephone and in person in the showroom
    - Administrative duties including order entry, order tracking
    - Work regional trade shows, events and attend training sessions as required

    Here's all the good stuff!
    - $40,000 salary to start
    - Benefits immediately (After 3 months)
    - Paid Training!
    - Monday to Friday Day shift - NO WEEKENDS!
    - Quarterly & Year end Bonuses
    - Family Oriented

    Here's what we're looking for!
    - Bilingual (need to fluent in French and English, read/write and speak)
    - Bilingual customer service experience preferred
    - Able to start immediately

    If you think that this is the position for you, please don't hesitate to call Manpower today. We are conducting interview's right away. Please email me directly with your resume for a quick response! Brittanie.moulder@manpower.com
  • Valid City, State or Zip Code: Evansville
    Job Type : Temporary
    Date: Monday, 24 June 2019
    We are recruiting for a Call Center representative. The role works day shift hours, earns $13 an hour and is a temporary to permanent opportunity. If you have the experience below, sign up at www.manpower.com and call us at 812.429.7321.

    Duties and Responsibilities
    * Collects, assesses, and processes customer complaints in a compliant and timely manner to meet applicable regulatory requirements (received via telephone, email, social media, chat)
    * Communicates with customers to establish full understanding of issues, identify needs, and provide approved information and fulfillments to maintain or regain satisfaction
    * Assesses possible existence of a health hazard and need for further investigation and escalation with each complaint
    * Self-monitors work with established reports to help ensure procedural compliance
    * Primary role is customer communications; once high performance is achieved, eligible for other tasks, such as closing event records, handling specific escalated communications, monitoring, providing specific follow-up communications (unacceptable lab calls), special events and projects within department
    * Works variable 8-hour shift between the hours of 8:00 am and 5:00 pm Monday through Friday, and rotates a Saturday 8:00 am - 4:30 pm shift with co-workers; must be able to work overtime as required; option to rotate after-hour cell phone coverage of after-hours calls with co-workers

    Experience, Knowledge, and Skills Desired
    * Bachelor's degree preferred
    * Two plus years of customer service experience required; proven ability to provide great customer service and maintain composure during challenging customer situations
    * Demonstrated dependable attendance record
    * Proficient in toggling between various computer systems while handling customer communications
    * Excellent analytical decision making and problem solving skills
    * Ability to follow procedures while using sound judgment to recognize and escalate unusual events
    * Positive attitude, team-oriented, cooperative
    * Embraces and adapts to change
    www.manpower.com and call 812.429.7321
  • Valid City, State or Zip Code: Rochester
    Job Type : Contract
    Date: Monday, 24 June 2019
    Customer Service Representative

    What's in it for you?
    * 32 - 40 hours a week
    * $13.50 per hour
    * Incredible work environment
    * Contract position

    What is the job?
    * Teach or instruct work-related subjects to students who have graduated or left high school.
    * Includes correspondence school instructors; industrial, commercial and government training instructors
    * Teaching may take place in public or private schools whose primary business is education or in a classroom associated with an organization whose primary business is other than education.
    * Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    * Responds to inquiries and requests for assistance with an organization's computer systems or PCs.
    * Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists.
    * Coordinates with level 2 or higher IT resources to resolve problems if necessary.
    * May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    * Reset passwords

    What you bring to the job?
    * Previous call center experience
    * Open Availability**
    * Great attitude
    * High School Diploma or equivalent
    * Ability to pass Background Check

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals so please share our job with friends and family!
  • Valid City, State or Zip Code: Fremont
    Job Type : Contract
    Date: Monday, 24 June 2019
    Manpower is currently recruiting for a Customer Service Representative/Order Entry position for Spice Company in Fremont, CA. Please review the below Responsibilities and Requirements for this position. If interested, please apply now: minda.visperas@manpower.com

    Position Summary:

    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    Must be comfortable with Microsoft Office (Word, Outlook and Excel), internet navigation, and quick to learn new software programs. Attention to detail, good math skills, writing skills, professional phone mannerisms and good communication skills are important. Extensive use of phone & computer in a fast-paced, multi-tasked environment.

    Exciting opportunity for a perm position.
  • Valid City, State or Zip Code: Duluth
    Job Type : Temporary
    Date: Monday, 24 June 2019
    PART-TIME TEMPORARY CUSTOMER CARE AND SUPPORT REPRESENTATIVE NEEDED IN DULUTH, MN - $18 PER HOUR

    Manpower has an opening for a part-time (long-term temporary) Customer Care and Support Representative.

    What's in it for you?

    - Day shift: 20-30 hours per week. Will work Monday through Friday (4-5 hours per day) between the hours of 9:00 AM and 5:30 PM.
    - Pay rate: $18 per hour
    - Option to take free college courses.
    - Eligible for Manpower benefits after 90 days worked.

    What is the job?

    - Resolving customer questions, complaints and requests.
    - Serving as a liaison between customers and departments.
    - Setting up new accounts and maintaining records on customer accounts.
    - Performing a wide variety of credit and collection functions.
    - Providing excellent customer service.

    What you bring to the job?

    - Past experience in a customer support and collections role.
    - Excellent computer skills.
    - Effective verbal communication skills.

    MUST PASS A FULL CRIMINAL BACKGROUND CHECK AND DRUG TEST BEFORE STARTING.

    Stop your job search and apply today. Do you need more information? Feel free to call Manpower at 218-727-8891.
    We love referrals so please share our job with friends, family and neighbors. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: Waterville
    Job Type : Temporary
    Date: Monday, 24 June 2019
    Dispatcher
    A reputable local non-profit agency is now hiring Dispatchers. Put your customer service and problem-solving skills to use while working for an organization whose services fulfill a vital need within the community.

    What's in it for you?
    Stable full time, temp to hire employment
    Monday-Friday schedule working 7:30am-4:30pm - no nights or weekends required!
    $12.41/hour, paid weekly
    Great work environment

    What will you be doing?
    Answering calls in a busy office environment, and using dispatch software to assign trips to drivers
    Responding to client requests for transportation and providing great customer service
    Entering data into a computer system and maintaining client files
    Other related office tasks as needed

    What will you bring to the job?
    Prior telephone customer service experience, and strong customer service skills
    Good problem-solving skills
    Proficiency with Microsoft Office, and strong data entry skills
    Ability to work in a fast-paced professional environment and handle a high call volume

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-622-1535, or texting "Dispatcher" to 207-560-0909.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - but don't take our word for it! Here's what one of our associates had to say about their experience: "The job Manpower got me is a huge help. Manpower has also helped a lot of my family find work, and they love their jobs!" - C.J., Bangor
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Monday, 24 June 2019
    Manpower has immediate opening for Customer Service Representative in Miami, FL.

    What's in it for you?

    · $12.00 per hour

    ·Regular Shift: 11:00a-8:00p Monday-Friday w/ possible Saturday | Training: 8:00am-5:00pm Mon-Fri

    · Temp-to-perm

    · $15 Gift Check (to be discussed on the interview)

    What is the job?

    The Insurance Specialist role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving e-mails, however mail, express delivery, fax and other electronic methods are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

    Duties / Responsibilities:
    Responsible for processing inbound e-mails for initial reporting of claims by policyholder, client, or other.
    Provides status on existing policies to either policyholder and/or client.
    Updates computer records in order to maintain data integrity of information.
    Resolution of customer issues and refers escalated items to higher levels for guidance.
    Researches information in order to provide customers with basic data related to policies.
    Maintains client relationships via quality customer service and timely processing of additional requests through fax/email.
    Knowledgeable of products related to homeowners business and additional product/services associated with the company.
    Other duties as assigned by management and may support other departmental areas based on business need.
    Knowledgeable of multiple applications including mainframe and windows based systems.

    What you bring to the job?

    · Minimum 6 months - 2 years of customer service related experience. Doesn't have to be in a call center environment, but that is a plus.

    · Knowledge of insurance industry is a plus

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Valid City, State or Zip Code: South Miami
    Job Type : Contract
    Date: Monday, 24 June 2019
    Manpower has immediate opening for a Customer Service Representative in Cutler Bay, Miami, FL.

    What's in it for you?

    o $11.00 per hour

    o 11:00am to 10:00pm plus weekends (40 hours)

    o Temp-to-perm

    o Can earn up to $400 incentives/month

    What is the job?

    Provides front line, direct contact with customers when filing claims over the phone.
    - Informs customers of the organization's products and/or services.

    Primary Job Accountabilities/Responsibilities
    - Files claims by collecting pertinent information from customers.
    - Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    - Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
    - Processes and determines coverage by reviewing forms and other applicable records.
    - Maintains professionalism and effectively interacts with all contacts, both internal and external.
    - Maintains department quality standards and performs job duties as directed by supervisor

    What you bring to the job?

    * Prior customer service experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Henderson
    Job Type : Contract
    Date: Friday, 21 June 2019
    Job Description:
    As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:

    -Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries
    -Provide troubleshooting assistance to customers
    -Ability to accept and implement coaching and feedback to achieve individual and team performance goals
    -Maintain a high level of world class customer service/professionalism to a wide range of customers
    -Recommend products that best suit the customer.

    Requirements:
    -Ability to type at least 25/30 WPM
    -Maintain a positive environment, working with co-workers and customers within a diverse culture
    -Excellent telephone manner and listening skills, ability to relate to customers in a professional and courteous manner, work in a team environment, work under pressure, sit for long periods of time, excellent attention to detail and multitasking, self-motivation to work under his/her own initiative
    -Must pass drug test and state, federal, and criminal background check
    -Must have a High School Diploma/GED
    -Must be at least 18 years of age or older
  • Valid City, State or Zip Code: Ottawa
    Job Type : Contract
    Date: Friday, 21 June 2019
    Do you enjoy working providing excellent customer service? Are you looking to work with a reputable company with extensive growth opportunities? Manpower has immediate openings for Bilingual Customer Service Representatives in the East End of Ottawa

    This position, although listed as temporary is actually permanent! The first few months would be spent on Manpower's payroll; however, the end game is to have you work directly for Scotiabank. Both Manpower and Scotia bank will treat this employment as permanent.

    What's in it for you?
    * Excellent pay rate
    * Room for growth with an international employer
    * Onsite training
    * Great team

    What is the job?
    * Proven customer service skills through work or community involvement
    * Willing to assist in a professional, friendly and efficient manner
    * Rotational shift- Monday-Sunday for 8 hours a day, 5 days a week somewhere between 8am- 12am.
    * Excellent communication in English or French is essential as 70% of the calls are French
    * Availability to work a flexible schedule

    What you bring to the job?
    * Previous experience in data entry experience
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)

    Stop your job search and apply today. We love referrals. Visit the Jobs section of our Facebook page @ManpowerEasternON and easily share opportunities with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.ca/mypath

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 21 June 2019
    We are seeking for a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    What's in it for you?

    Opportunity to work with a Fortune 500 Company
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    $13.00-$14.00/ Hour
    Temp-to-perm job with competitive benefits
    Stop your job search and apply today. You can also check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Edmonton
    Job Type : Permanent
    Date: Thursday, 20 June 2019
    Manpower is currently looking to hire Bilingual Customer Service Representatives for a permanent opportunity for one of their clients located in Edmonton.
    In this position you will be working in a dynamic, deadline driven and high volume call center environment. Candidates must have profound verbal communication skills in both English and French and possess professional attitude.
    Candidates must be able to work on a flexible shift schedule during the hours of operation, which include: Monday-Thursday from 6am-8pm, Friday from 6am-5pm and Saturday from 7am-1pm.
    Duties and Responsibilities:
    * Assist and answer general customer inquiries
    * Perform a variety of customer/dealer service requests (electronic/paper)
    * Provide superior service on each customer/dealer/employee interaction
    * Provide solutions to customer/dealer concerns while maintaining positive and professional conduct.
    Qualifications:
    * Must be fluent in both French and English
    * Previous experience working in a call center (inbound/outbound) is required
    * Experience in collections with accounts will be an asset
    * Highshool Diploma or Equivalent is required
    * Strong communication skills both written and verbal (French and English)
    * Proficient in using technology and computers
    * Able to multi-task and work in a team environment
    * Valid Class 5 license and own vehicle is required

    Our client is proud of their competitive compensation package, quarterly bonus and pension plan. They also offer comprehensive benefits package, tuition reimbursement program and modern office amenities, including free access to the fitness room.
    To apply to this position, send your resume to edmonton.ab@manpower.com or call us at 780-420-0110
    Follow us on Facebook (ManpowerAlberta), Instagram (Manpower.AB), Twitter (ManpowerAB) & LinkedIn (ManpowerAB) for more information on our current Companies and Job Postings.
  • Valid City, State or Zip Code: Moncton
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Manpower is currently recruiting for Bilingual Customer Care Representatives to work with one of our well established clients in Moncton, NB. You must be fluently Bilingual (English/French), have a drive to provide top notch customer service, and possess strong computer skills.

    These positions are long term and full time, with day shifts of Monday to Friday, 8:30am to 5:00pm. These positions start at $16/hour.

    If you are interested in learning more about this opportunity, please apply to Manpower today!
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Wednesday, 19 June 2019
    Manpower is currently recruiting 5 Bilingual Customer Service Delivery Professionals for our well established client in Fredericton, NB. The hours of operation are Monday to Friday - 7am to 11pm and Saturday/Sunday - 10am to 10pm. Your shifts will fall anywhere within these time frames. These are six month contracts and pay $18/hour.

    As a Customer Service Delivery professional, you will successfully manage customer interactions to increase customer satisfaction and improve service quality in a timely manner. The role includes some or all of the following key responsibilities:

    - Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    - Fulfilling work satisfying customer expectations in a way that also complies with best practices
    - Demonstrating empathy by listening attentively to customer concerns
    - Maintaining high customer satisfaction ratings and service level

    Basic Qualifications:

    - Fluently Bilingual (English/French)
    - 1 year of experience in: Customer Service Delivery/Customer Contact Services
    - High School Diploma or equivalent
    - Clear Criminal Record

    What can you expect?

    * Free on site parking
    * Spacious work stations with updated technology platforms and equipment
    * Supportive environment to assist with individual success
    * Complimentary coffee, tea and hot chocolate bar
    * A sense of community! We pride ourselves on our inclusive, open, and engaging work environment