Home  Call Center and Customer Service Jobs
  • Location: Moncton
    Job Type : Contract
    Date: Thursday, 19 April 2018
    Do you want to work with an amazing team?
    Are you a service oriented, self-motivated people person who is interested in the exciting world of customer service and are bilingual?
    Would you like to work Monday - Friday with weekends off?
    Do you love helping others without the pressure of sales? If so we have the perfect opportunity for you.

    Responsibilities:
    * Monday - Friday 8:30am-5:00pm
    * Answer incoming requests via phone, email and online
    * Make contact with consumers via the telephone to arrange payments for past due accounts
    * Respond to requests in a timely and professional manner
    * Resolve or forward requests in accordance with established procedures
    * Identify new demands, perform a variety of complex clerical tasks

    Qualifications:
    * College Diploma
    * Bilingual English/French
    * 1-3 years' experience in a contact center environment and collections experience
    * Proficient with Microsoft office products (Excel & Word) and SAP
    * Collections experience an asset
    * Ability to multitask, prioritize and work in a fast paced environment working with dual screen and multiple applications

    If you find yourself interested in this exciting opportunity and want to further your career and have the qualifications needed, apply directly to this posting today.

    50 Reasons to Refer a Friend - We need more great associates like you! Refer a friend to Manpower and you'll receive a $50 bonus, once they've completed 72 hours of work.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Phoenix
    Job Type : Contract
    Date: Thursday, 19 April 2018
    We are seeking a Medical Call Center Specialist-No Experienced Needed! to join our team! You will be responsible in taking outbound phone calls for your clients medical records.

    What's in it for you?

    Temporary (Can be permanent depending on performance and attendance)
    Proper training available
    Mondays-Fridays, 7:00 am - 3:30 pm (no work on weekends and holidays)
    There are OT opportunities, but it is always volunteering
    Great benefits including paid time off to volunteer at a place of your choosing, excellent Paid Time Off, tons of internal education, financial support for continuing education and materials, great insurance, offerings and awesome referral bonuses.

    Shifts & Pay Rate:

    Monday-Friday, 7 am-3:30 pm (no work on weekends and holidays)
    $11/ Hour

    What is the Job?
    Responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our customer's clientele.

    What you bring to the job:

    High school diploma or GED is required
    Must be comfortable using a computer

    If you would like to be considered for this opportunity, please send your latest version of your resume in a Word or PDF format at camilleann.roque@manpower.com or call: +414 269 8731 Ext. 1837 (1:00 PM to 7:00 PM MST) as well as availability for a phone interview (please note best number to contact you).

    Clark_2018
  • Location: Fort Pierce , St. Lucie , Port Saint Lucie , Saint Lucie
    Job Type : Contract
    Date: Wednesday, 18 April 2018
    SUMMARY: The Recruiter is responsible for delivering all facets of recruiting success throughout the organization. This will be achieved through employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. The Recruiter will play a critical role in ensuring we are hiring the best possible talent.
  • Location: Fort Pierce , St. Lucie , Port Saint Lucie , Saint Lucie
    Job Type : Contract
    Date: Wednesday, 18 April 2018
    SUMMARY: The Workforce Management Coordinator analyzes and maintains real time adherence. Responsible for interval, daily, weekly staff planning of the call center environment in order to achieve performance requirements. Monitors service levels and directs real-time forecasting to meet service levels. This role will partner with Operations Management and other Workforce leadership, playing a pivotal role to insure an effective capacity management flow from the planning to execution. PRIMARY RESPONSIBILITIES: · Responsible for daily analysis of call volumes, monitoring and adjusting staff resources to meet inbound demands and performance goals
  • Location: Mississauga
    Job Type : Permanent
    Date: Wednesday, 18 April 2018
    In this exciting role, the Bilingual Consumer Service Representative (CSR) is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    What's in it for you?
    * $18.00 per hour
    * Fun, upbeat, and progressive work environment
    * Opportunity for advancement in the company
    * Weekly pay plus 4% vacation pay
    * Access to Manpower's online skills development database

    The Job:

    * Manage consumer interactions in both French and English professionally, efficiently and with good communication skills.
    * Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
    * Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP.
    * Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
    * Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
    * Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
    * Provide back-up support for other queues and departments as necessary.
    * Complete Daily and weekly reporting metrics

    What you bring:
    * Excellent communication in both English and French (written and verbal)
    * High School diploma or equivalent required, college degree strongly preferred
    * Minimum 1 year experience in consumer service
    * Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
    * Pro-active problem solving skills
    * Ability to work well within team environment
    * Intermediate proficiency with keyboard and Microsoft Office applications
    * Ability to work with multiple systems at any given time.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Location: Fort Pierce , St. Lucie , Port Saint Lucie , Saint Lucie
    Job Type : Contract
    Date: Wednesday, 18 April 2018
    ROLE AND RESPONSIBILITIES The ideal Contact Center Supervisor will primarily be responsible for supervising and coordinating activities of Call Center Agents in a fast paced, ever changing environment. Call Center Supervisors are responsible for driving performance of team members to meet client and organizational sales, quality, accuracy, and adherence goals while maintaining team member engagement via sound management practices, consistent and fair coaching and counseling practices. Contact Center Supervisors must be able to accommodate flexible shifts of 40 hours or more.
  • Location: Fort Pierce , St. Lucie , Port Saint Lucie , Saint Lucie
    Job Type : Contract
    Date: Wednesday, 18 April 2018
    Summary/Objective: This position is under the direct supervision of the security sergeant for assigned shift of the security department and is responsible for the protection, safeguarding and security of assets, personnel, customers and all visitors.
  • Location: Louisville
    Job Type : Permanent
    Date: Wednesday, 18 April 2018
    Direct Hire Opportunity for a growing financial services call center in Louisville TN!

    As a Section Manager, you will motivate and coach a team of up to 15 specialists. Section Managers work to ensure that their teams provide an exceptional experience to customers while meeting all key performance indicators.
    Responsibilities:
    * Provide daily direction to team members.
    * Improve the efficiency and effectiveness of operations.
    * Create and maintain an engaged and motivated workforce.
    * Perform quality assurance activities.
    * Conduct coaching, developmental sessions, performance reviews, and administer disciplinary action as needed.
    * Own workforce management functions such as staffing and scheduling for your team.
    * Perform enhanced customer account maintenance.
    * Assist with customer escalations.
    Minimum Requirements:
    * Bachelor's degree
    * +2 years of people management experience or equivalent military experience
    Preferred Requirements:
    * Experience in championing and effectively leading teams through change
    * Experience within the financial industry and managing within an operations environment
    * Ability to meet established productivity, effectiveness, training, and quality goals
    * Ability to work a shift that includes one weekend day
    Benefits:
    * In-Depth Training Program
    * Monthly and Yearly Incentive Pay Programs!
    * Relaxed dress code
    * Generous PTO package
    * BlueCross/BlueShield Medical & Dental Insurance
    * VSP Vision Insurance
    * 401k with a 4% match
    * And more!

    What more are you waiting for? Now's the time! Click Apply Now for a step towards your next career. We love referrals so share with your friends or family! For more information feel free to contact our recruiters at 865-690-1468.
  • Location: Louisville
    Job Type : Permanent
    Date: Wednesday, 18 April 2018
    Direct Hire Opportunity for a growing financial services call center in Louisville TN!

    Department Manager will be responsible for owning the team's deliverables, motivating the team to achieve department goals and targets, monitoring performance, and providing coaching and feedback. The successful candidate will be comfortable developing and implementing strategies to improve customer service and internal processes. Additional responsibilities include but not limited to:
    * Responsible for overseeing the day-to-day operational activities of assigned management teams and staff within Client's US Payment's Department.
    * Provide necessary floor coverage as needed
    * Ensure all KPIs are met, including but not limited to, staff scheduling, adherence, productivity, EVPH, quality, and compliance.
    * Analyze department data to identify performance issues and works to improve service quality and Specialist productivity through training, management, process improvement or other methods.
    * Communicate and enforce all Company policies to ensure compliance with established standards and/or procedures.
    * Define and communicate job responsibilities to assigned management teams. Provide strong leadership and career developmental guidance through established plan.
    * Promote Company culture and drive company vision to ensure a high level of productivity, customer service, and satisfaction.
    MINIMUM REQUIREMENTS
    * 3+ years of people management experience or equivalent military experience
    * Call center management experience
    PREFERRED REQUIREMENTS
    * Bachelor's degree preferred
    * Collections experience preferred
    * Experience with managing a team of 50-100 members
    * Deep understanding of business processes and proven ability to strategically plan to meet stated goals.
    * Superior leadership qualities and direct experience coaching/mentoring others.
    * Strong communication skills, both verbal and written.
    * Strong analytical skills to identify and quickly improve department inefficiencies.

    Benefits:
    * In-Depth Training Program
    * Monthly and Yearly Incentive Pay Programs!
    * Relaxed dress code
    * Generous PTO package
    * BlueCross/BlueShield Medical & Dental Insurance
    * VSP Vision Insurance
    * 401k with a 4% match
    * And more!

    What more are you waiting for? Now's the time! Click Apply Now for a step towards your next career. We love referrals so share with your friends or family! For more information feel free to contact our recruiters at 865-690-1468.
  • Location: Reading
    Job Type : Contract
    Date: Wednesday, 18 April 2018
    Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide staffing needs across several commercial skill sets, including: administrative, clerical, industrial, and contact center operations. Manpower ranks among the top three staffing providers in the world by size, with more than 500,000 associates on assignment daily

    Manpower is partnered with a reputable logistics company to hire multiple inbound contact specialists

    - High volume inbound calls in a fast paced structured environment with extensive on the job training
    -Must have strong customer service experience and excellent verbal/written communication
    - Call Center experience highly preferred
    -Must have High School Diploma or equivalent
    -Must be available for ALL shifts (24x7x365)
    -Must be open to a background check and drug test
    -Resume required

    Please Apply today!
  • Location: Fort Pierce , St. Lucie , Port Saint Lucie , Saint Lucie
    Job Type : Contract
    Date: Wednesday, 18 April 2018
    Summary/Objective The technical support technician is a staff position within the IT support group accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Assure continuity of the computer system for all system users. 2. Research software products and applicability to organizational environment. 3. Install selected software and hardware products. 4. Repair hardware as necessary and work closely with service vendors to ensure continuity of service. 5. Stay abreast of the latest developments in MIS technology. 6. Be "on-call" for all periods as assigned by manager. 7. Provide technical assistance and advice to users as needed. 8. Recommend changes in software and hardware to improve computer capabilities. 9. Assist in implementing practices that will more effectively utilize MIS resources.
  • Location: Fort Pierce , St. Lucie , Port Saint Lucie , Saint Lucie
    Job Type : Contract
    Date: Wednesday, 18 April 2018
    SUMMARY: Develop and facilitate training classes for newly hired Customer Service Agents as well as refresher training for current employees. Conducting effective learning sessions through classroom style training using computer based setting, as well as individual coaching sessions. PRIMARY RESPONSIBILITIES: · Coordinate, schedule and conduct business and technical training for new hires and current employees as well as on the job coaching to new hires immediately after completion of classroom training · Work closely with management teams from various departments to identify needs for new or additional training on call center procedures, methods or products while focusing on business objectives · Present information using a variety of instructional techniques and formats such as role playing, PowerPoint presentations, team exercises, group discussions, and lectures · Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials · Identify opportunities for process or operational improvements that will enhance the achievement of quality, productivity or customer satisfaction goals · Produce training materials for in-house courses as appropriate. Amend and revise materials as necessary, in order to adapt to changes that occur · Monitor, evaluate and record training activities and program effectiveness · Offer specific training programs to help workers maintain or improve job skills
  • Location: Ann Arbor
    Job Type : Temporary
    Date: Tuesday, 17 April 2018
    Manpower is currently seeking an experienced call center technician to work for our client in Ann Arbor. This is a full-time temporary position on day shift. The ideal candidate will have an Associate's degree in Computer Science or related field, experience with hardware and software troubleshooting/repair and the ability to comply with FDA and ISO documentation and compliances. Apply today or give us a call for more information: 734-665-3757 x 4. Get a head start by creating an account at manpower.com and then give us a call!

    Know of others looking for work? Please share this post! You could earn a $50 referral bonus for each successful referral.

    To see more openings with Manpower across Southeastern Michigan, visit manpowermi.com or follow us on social media.

    Manpower, Inc. of SE Michigan is an Equal Opportunity Employer.
  • Location: Monroe
    Job Type : Temporary
    Date: Tuesday, 17 April 2018
    Manpower is currently seeking multiple customer service representatives to work for our client in Monroe. These are long-term positions with both part-time and full-time schedules available. Pay rate is $12-14/hour. Job duties include providing customers with timely answers to order status, responding to product and pricing inquiries, resolving customer issues. Prior experience with a focus on enhancing customer service is required along with proficiency in MS Office. For more details and immediate consideration, call 734-665-3757 ext: 4. Get a head start by creating an account at manpower.com and then give us a call! Know of others looking for work? Please share this post! You could earn a $50 referral bonus for each successful referral.

    To see more openings with Manpower across Southeastern Michigan, visit manpowermi.com or follow us on social media.

    Manpower, Inc. of SE Michigan is an Equal Opportunity Employer.
  • Location: Fort Pierce , St. Lucie , Port Saint Lucie , Saint Lucie
    Job Type : Contract
    Date: Tuesday, 17 April 2018
    Customer Service and Support agents for Assisting customers with their account updates and changes. There will be a 2-week training followed by nesting. There are a variety of shifts to pick from as this campaign will be 24/7.
  • Location: Winnipeg
    Job Type : Contract
    Date: Tuesday, 17 April 2018
    Our Client is a leading global business services provider of customer experience management for various clients in North America and United States; they provide comprehensive onshore contact center services, providing high performance results to today's customers.

    Manpower has immediate openings for upcoming Customer Service Representatives for Full Time Role - May 2018 and June 2018 - Be Part of Our Team!

    What's in it for you?

    * Full time hours
    * Minimum of Guaranteed 32 to 40 HRS/weekly
    * Various Shifts
    * Permanent Job Opportunity
    * Pay Rate: $11.50 with Shift Premiums depending on the Shifts you will be scheduled
    * Option to take free college courses and skills training and paid training upon start date

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Able to Work on shifting schedules
    * Flexible weekly shifts to help support clients 24/7
    * Public Transportation is Available
    * All Applicants must be available for Full Time Monday to Friday - Training

    What is the job?

    * Answer incoming calls/emails and respond to customer questions / concerns / program inquiries in a customer friendly manner
    * Ensure all customer inquiries are handled accurately and professionally, per the program requirements
    * Accurate data entry in consumer database per program requirements
    * Friendly and professional customer service on and off the phone
    * Be on time and a team player to meet the customer needs
    * Meet performance metrics of productivity, quality, and attendance
    * Other call center support as required
    * Perform other duties as assigned

    What you bring to the job?

    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area focusing on customer service, sales and etc..
    * Excellent communication skills in English
    * Proof of High School Graduate (Grade 12) with Diploma or Certification
    * Ability to pass a Background Check
    * Be available from Monday through Friday (Possibility - Weekends)
    * Must be eligible to work in Canada
    * Able to Work on shifting schedules from Morning Shifts, Evening Shifts and Overnight Shifts

    Stop your job search and apply today. Do you need more information? Go to our website www.manpower.ca . We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Winnipeg.
  • Location: Winnipeg
    Job Type : Contract
    Date: Tuesday, 17 April 2018
    Our Client is the nation's leading mobility enhancement company providing mobile rentals in over 1500 locations throughout North America. Our mission is to provide mobility services for traveling customers worldwide.

    Manpower has immediate openings for upcoming Customer Service Representatives for Temporary to Permanent

    What's in it for you?

    * Full time hours
    * Minimum of Guaranteed 37.5 to 40 HRS/weekly
    * Shifts 3:00PM to 11:00PM Monday to Friday
    * Saturday and Sunday work twice a month and could of set the weekend
    * Temporary to Permanent Job
    * Pay Rate: $12 with Shift Premiums depending on the Shifts you will be scheduled
    * Option to take free college courses and skills training and paid training upon start date

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Friday
    * Able to Work on Weekends (twice in a month)
    * Public Transportation is Available

    What is the job?

    * Answer incoming calls/emails and respond to customer questions / concerns / program inquiries in a customer friendly manner
    * Ensure all customer inquiries are handled accurately and professionally, per the program requirements
    * Accurate data entry in consumer database per program requirements
    * Friendly and professional customer service on and off the phone
    * Be on time and a team player to meet the customer needs
    * Meet performance metrics of productivity, quality, and attendance
    * Other call center support as required
    * Perform other duties as assigned

    What you bring to the job?

    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area focusing on customer service, sales and etc..
    * Excellent communication skills in English
    * Proof of High School Graduate (Grade 12) with Diploma or Certification
    * Ability to pass a Background Check and credit check
    * Be available from Monday through Friday (Possibility - Weekends)

    Stop your job search and apply today. Do you need more information? Go to our website www.manpower.ca . We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Winnipeg.
  • Location: Alexandria
    Job Type : Contract
    Date: Tuesday, 17 April 2018
    Seeking part-time with flexible hours and long-term stability? Choose from 5-20+ hours per week! As part of the business cleaning team, you will be performing cleaning services in a commercial building environment after 5 pm in the Alexandria and surrounding areas. You will complete various cleaning duties specific to location, perform site inspections to verify tasks are completed, check and maintain proper storage of supplies and equipment.
    Interested? Contact Manpower @ 320.763.9899.
  • Location: Mountain View
    Job Type : Contract
    Date: Tuesday, 17 April 2018
    Job Title: Receptionist
    Location: Google
    Pay: $22 per hour
    One year assigned with possibility of extending based on performance.

    Department: Managed Service Program
    Hours/Days: 8:00 AM to 5:00 PM from Monday - Friday

    Skills/Knowledge Required
    ■ College degree preferred (G.P.A target of 3.6 and better preferable). If a candidate does not have a BA, equivalent experience is required. Equivalent experience would be a reception/customer service role in a corporate environment.
    ■ Experienced in delivering excellent telephone skills and demeanor.
    ■ Experienced in delivering excellent customer service and working with the public.
    ■ Patient, pleasant voice tone and volume.
    ■ Ability to work with little supervision.
    ■ Communicates clearly and well both verbally and in writing.
    ■ Strong attention to detail and ability to problem solve.
    ■ Willingness to take on new projects.
    ■ Reliable and dependable.
    ■ Willingness to work to documented procedures.
    ■ Friendly, smiles often and loves to help people.
    ■ Proficient in MS Office and Google products, including email and navigating the internet.
    ■ Professional appearance and behavior.
    ■ Commitment to service and team work.
    ■ Ability to work with al kinds of people at all levels of the organization.
    ■ Has a positive view of work.
    ■ Ability to receive constructive feedback from others and to adjust your behavior, as needed.
    ■ Fast learner, self-motivatef and adaptable to change.
    ■ A balance of professionalism and an outgoing personality.

    Overall Summary
    The Receptionist is responsible for providing exceptional customer service. Responsibilities include greeting and welcoming Google customers, guests, suppliers and employees, answering calls from internal and external callers, providing service and assistance with questions, verifying building access, registering and badging non-employees and ensuring guests are escorted by authorized personnel, assisting Real Estate and Workplace Services (REWS) department, as well as assist internal departments with clerical support, as needed. Additional responsibilities include, but are not limited to, updating receptionist resources and site pages, filing, copying, maintenance of lobby areas and adherence to all company and department polices and guidelines.

    Job Description/Roles & Responsibilities
    Guest Activity
    ■ Acknowledge and cordially greet and direct customers, visitors, vendors, partners and Googlers in a timely manner
    ● Ensure all admissions onto Google property possess a badge, i.e. employee, temporary, guest badge
    ■ Heavy customer interaction
    ● Full support provided to all customers, partners, guests and Googlers
    ■ Consistent lobby coverage with timely attention to information requests
    ● Respond to all emails within a 48 hour time period
    ● Respond to all voicemails within a 24 hour time period and/or next business day
    ■ Hand out floor plans to employees and guests, as requested
    ■ Collect and document lobby activity on a daily basis
    ● Manually tracking accurate lobby statistics is critical to the program

    Call Center
    ■ Mainline calls support
    ● As the voice of Google, provide a consistent, seamless and accurate response to callers
    ■ Professionally and effectively answer and forward phone calls to their proper destination

    Safety and Security
    ■ Ensure compliance with company Security policies and procedures
    ● Comply with employee temporary badge policies
    Lobby Appearance
    Administrative and REWS Support
  • Location: Alexandria
    Job Type : Temporary
    Date: Tuesday, 17 April 2018
    Are you looking for a day shift position? Do you pride yourself on your attention to detail? This housekeeping role may be what you have been looking for. You will perform cleaning duties, such as making beds, vacuuming floors, dusting, washing walls and glass, and removing rubbish. This is a seasonal part-time position. Interested?
    Contact Manpower with any questions at 320.763.9899. Apply today!