Home  Call Center and Customer Service Jobs
  • Location: Lawrence
    Job Type : Permanent
    Date: Thursday, 21 February 2019
    Our Topeka office is hiring for a Call Center in Lawrence for an Inbound Call Center Customer Service Representative. Candidates will be answering inbound calls from participants while entering their information into the system to connect them to the correct conference call. Hours will be part-time, 4-5 hours/day Monday through Friday from 5:00 AM to 9:00 PM. Starting pay is $11.50 per hour with a .50 cent raise after training. For bilingual candidates, starting pay is $13 per hour with a .50 cent raise after training.
  • Location: Miami
    Job Type : Contract
    Date: Thursday, 21 February 2019
    Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? If so, Manpower has immediate openings for Customer Service Representatives in Miami, FL.

    What's in it for you?

    First Shift: 8 AM to 5 PM, Monday-Friday
    Location: Miami, FL 33157
    Length: 12 Months
    Pay Rate: $12.00

    What is the job?

    Follows standard screens/ scripts to perform tasks.
    Resolves many questions and problems, refers more difficult items to higher levels for guidance.
    Knowledgeable of company products & services.
    May assess customer needs and suggest alternative products or services.
    Research contract issues for supporting departments

    What to bring to the job?

    0-2 years of general experience in an office setting or customer service experience
    Has experience with computer equipment

    Stop your job search and apply today! Do you need more information? Contact Angela at (414) 269-3151 extension 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Thorold
    Job Type : Contract
    Date: Thursday, 21 February 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin early March and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experienced customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - $16.00 an hour with a $1000 signing bonus after 6 weeks of work
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products
    - Provide product and basic tool support to improve their experience and drive higher spend.
    - Develop and maintain knowledge of customer and customer-specific business environment
    - Drive adoptions and spend based on strategic follow ups Basic Qualifications

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service with sale experience an asset
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    Not the position for you but know someone who'd make a great fit? At Manpower we pay $100 for successful referrals!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Tempe
    Job Type : Contract
    Date: Thursday, 21 February 2019
    Position: Inbound Call Center
    Location: Tempe
    Pay: $15.87 hourly
    Schedule: Monday-Friday 7:00am-5:00pm

    Length: 3 month contract with potential temp to hire

    Start Date: March 12, 2019. Will train for four weeks
    Interviewing Now
    Job Description: Inbound Call Center. They will be taking calls from employees to offer them assistance with open enrollment. Ideal candidate will have 1+ year of customer service/call center. Anyone with benefits experience a PLUS

    Required: Background and Drug Screen
  • Location: Halifax
    Job Type : Permanent
    Date: Thursday, 21 February 2019
    Are you an experienced call centre professional with a knack for providing outstanding customer service? Are you working at a call center but looking for a more professional environment with a higher salary? Take a step forward in your career. Manpower has immediate openings for Permanent Call Center Reps in a financial environment.

    What's in it for you?
    * Salary of $45,560 per year plus evening shift premiums
    * Annual incentive based on performance
    * Excellent benefits package and 3 weeks paid vacation
    * Opportunities for career growth with one of Canada's most celebrated employers
    * Full time hours, 5 shifts per week, Monday-Friday, 3-11pm; Saturday, 12-8pm - Sundays off!
    * Paid in-house training and free insurance licensing
    * Opportunity to get your foot in the door in the finance industry

    What will you be doing?
    * Answering inbound calls from new and existing customers
    * Provide a legendary client experience during every call
    * Engage with customers and identify new opportunities for business

    What will you bring to the role?
    * An outgoing, energetic personality
    * A passion to grow your career
    * Superior customer service skills with previous customer service or sales experience
    * High school diploma or equivalent
    * Ability to pass a criminal record check and credit check

    Find the career you've been looking for and apply today! Need more information? Call our office at 902-422-1373 and speak to a recruiter.

    Know someone who would be a great fit? Manpower offers referral bonuses - visit http://www.manpower.ca/referral or contact our office for more information!
  • Location: Halifax
    Job Type : Permanent
    Date: Thursday, 21 February 2019
    Are you an experienced retail or hospitality professional looking to take the next step in your career? Do you want a job with great pay, consistent full time hours and a chance to get off your feet? Manpower has immediate openings for Permanent Finance Customer Service Reps.

    What's in it for you?
    * Salary of $45,560 per year plus evening shift premiums
    * Annual incentive based on performance
    * Excellent benefits package and 3 weeks paid vacation
    * Opportunities for career growth with one of Canada's most celebrated employers
    * Full time hours, 5 shifts per week, Monday-Friday, 3-11pm; Saturday, 12-8pm - Sundays off!
    * Paid in-house training and free insurance licensing
    * Opportunity to get your foot in the door in the finance industry

    What will you be doing?
    * Answering inbound calls from new and existing customers
    * Provide a legendary client experience during every call
    * Engage with customers and identify new opportunities for business

    What will you bring to the role?
    * An outgoing, energetic personality
    * A passion to grow your career
    * Superior customer service skills with experience in retail, hospitality, hotel, food & beverage
    * High school diploma or equivalent
    * Ability to pass a criminal record check and credit check

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 902-422-1373. We love referrals so please share our job with friends and family. Visit http://www.manpower.ca/referral or contact our office for more information!
  • Location: Markham
    Job Type : Contract
    Date: Wednesday, 20 February 2019
    Customer Service professionals - are you looking for an opportunity to work at one of the Greater Toronto's Top Employers?

    Manpower is currently recruiting for Customer Service Representatives for our client in Richmond Hill.

    The Job:
    - Providing exceptional customer service
    - Answer inbound calls, prequalifying customers against company's underwriting manual
    - Setting up customer profiles in system
    - Transferring to the appropriate Agent/Brokerage
    - Limited outbound calling and email correspondence

    What's in it for you:
    - Pay @ $16/hr
    - F/T hours either 9AM - 5PM, 10AM - 6PM, or 12PM - 8PM
    - Potential for permanent employment
    - Access to Manpower's online skills development database

    What you bring:
    - Minimum of 2-3 years customer service experience. Previous experience in a call centre or insurance industry would be an asset
    - Completion of a post-secondary diploma or degree
    - Excellent communication skills (oral and written) and customer service skills
    - Strong knowledge of Microsoft Windows, Office and Internet Explorer
    - Confidence to pass a criminal and credit score check

    Apply today!

    Not the job for you, but know someone who might be interested? Refer them to us for a referral bonus!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Springfield
    Job Type : Temporary
    Date: Wednesday, 20 February 2019
    Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. If so, Manpower has immediate openings for a Customer Care Specialist in Springfield OH.

    What's in it for you?
    * Shift Days/Shift Hours - Must be able to work any available shift - available shifts are from 9:00a-11:00p Mon-Fri and Sat 9:00a-6:00p
    * $13 -$14.00 per hour
    * 3 months (TEMP TO HIRE)
    What is the job?
    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.
    * Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
    What you bring to the job?
    * Customer service experience
    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Do you need more information? Contact Edmin Yumul at 414-3269-8731 Extension: 1828. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Dartmouth
    Job Type : Contract
    Date: Wednesday, 20 February 2019
    Are you looking for full time hours in a customer service position with a company that provides you with challenging, meaningful work? Do you enjoy working as part of a team that prides itself on customer and client satisfaction? Are you a friendly, outgoing person that is constantly seeking growth and development? Then you need to contact Manpower today.

    As a Customer Service Professional you are:

    * Articulate and precise
    * Available to work afternoon shift Monday to Friday and availability on weekends
    * Outgoing and eager to learn
    * Able to provide a superior level of customer service
    * Placing outbound calls to potential customers and/or existing customers
    * Explain products or services and prices
    * Able to answer customer questions with a high level of professionalism

    By joining this team, you will have many perks such as:
    * Full time hours
    * Full lunch room and restaurant on site
    * A beautiful view of Halifax
    * Convenient Downtown Dartmouth location
    * Easily accessible by public transit
    * Opportunity to become a permanent employee and advance within the organization
    * Performance bonuses
    * Paid training

    What you bring to the job?

    You are an outgoing individual with excellent written and verbal communication skills. Excellent computer skills through a combination of training and/or experience. The ability to maintain your cool in stressful situations and can thrive under pressure. You possess a high school diploma or equivalent (such as GED). If this opportunity sounds like it was made for you, and you would like to hear more about the position, contact our recruiters today. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrows jobs at www.manpower.com/mypath

    Manpower offers associates valuable work experience, opportunities for training & development, and professional advice. Manpower also has great perks for associates including discounts on hotels, home & auto insurance, apparel, and much more!
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
    We love referrals! Refer a friend to Manpower and earn a Referral Bonus if they get hired!
  • Location: Paducah
    Job Type : Temporary
    Date: Wednesday, 20 February 2019
    Do you want to utilize your high school education or equivalent to gain a full-time position? Manpower, the global leader in contingent and permanent staffing, is currently recruiting for Call Center Representative positions in Paducah, Kentucky!

    What's in it for you?
    - Full time position
    - Weekday and weekend hours
    - Referral bonuses
    - $10/hour, paid weekly

    What's the job?
    - Answering inbound calls
    - Taking information from caller and entering it into a computerized system

    What do you bring to the position?
    - Customer service skills
    - Ability to understand verbal and written instructions
    - Computer experience
    - Ability to pass a background check and drug test

    Stop your search and apply today. Contact our recruiter at 270 443 5557. Check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Mililani Town
    Job Type : Contract
    Date: Wednesday, 20 February 2019
    Supports the development and organization of technical operations workforce management through operational reports and resource metrics. Provides forecasting recommendations based on current and historical data. Analyzes operational resource performance metrics by location and identifies opportunities for improvement. Effectively communicates complex concepts involving work order volumes and trends by location. Generates, maintains, and distributes queries and reports as directed by RSC leadership. Start Time: 8:00 AM
    Hours: 8:00am to 5:00pm
  • Location: Montgomery
    Job Type : Contract
    Date: Tuesday, 19 February 2019
    Looking for long term work? Have great clerical skills? If so this position is for you if you have the following experience:
    Must be able to attract potential customers by answering product and service questions; suggesting information about the products and services. Will be processing orders, preparing correspondences and fulfilling customers needs to ensure customer satisfaction. Will be answering incoming calls and making outgoing calls. Must be able to communicate effectively and have good organizational skills and great computer skills.
  • Location: Denver
    Job Type : Contract
    Date: Tuesday, 19 February 2019
    Transportation Coordinator works within multiple platforms simultaneously to track, inform and intervene with all involved parties to ensure the smooth transport of rail system loads. Responsibilities include:

    * Ensure timely reporting of train crew activities in TMS (RMI), including: interchanges, train arrivals and departures
    * Provide daily work orders to field crews
    * Work closely with Class 1s, short line, and switch roads to ensure timely and accurate delivery of customer cars (billing, diversion, etc.)
    * Act as the liaison between field and rail customer regarding changes in scheduled services
    * Assist customers with billing and traffic specific inquiries
    * Communicate specific rail customer requests to local operations staff
    * Ensure HAZMAT railcars are billed properly and are in compliance with current DOT regulations
    * Escalate issues beyond the scope of expertise to Customer Service Center shift supervisor
    * Handle incoming emergency calls and respond with appropriate action
    * Notify rail customers of incidents, business impacts and resolutions
    * Process customer requests including BOLs, releases, and switch requests
    * Professionally interact with railroad operations/customer service teams on local service issues
    * Trace railcars on and off roads for customers

    Must be able to work flexible schedule in a 20/7 environment.
  • Location: Fenton
    Job Type : Contract
    Date: Monday, 18 February 2019
    We are seeking top-notch customer service representatives to work on a position in the Fenton area. This is a great , temp to perm, opportunity for the right individual to work for a leading company in the moving industry.

    Duties will include:
    ~Answer inbound calls to provide premium customer service and support
    ~Make outbound calls to warm leads to schedule appointments for the sales team
    ~Deliver excellent customer service and strive to exceed customer expectations
    ~Contribute to positive team metrics and meet pre-determined productivity standards

    If you have experience in a customer service/call center and thrive in a fast paced work environment, we would like to talk to you. Please complete your application on www.manpower.com or call 314-692-4215 to be considered.
  • Location: Pharr
    Job Type : Contract
    Date: Monday, 18 February 2019
    Hiring/Pharr/Call Center Representative-Inbound/Outbound/$12.50

    Looking to showcase your customer service skills with a company that prides itself on exceeding client expectations? Are you an empathetic customer service professional? If so, our client has an excellent opportunity for you as a Call Center Representative Inbound/Outbound. As a Call Center Representative Inbound/Outbound you will:

    *Answer client inquiries
    *Identify customer's needs, clarify information, research every issue and provide solutions
    *Build sustainable relationships by client engagement
    *Keep records of contact
    *Enter data into system

    Please bring your resume, high school diploma/g.e.d. and minimum 6 months call center experience to our office for a job that offers you:
    *Weekly pay
    *Great team environment
    *Weekends off
  • Location: Fresno
    Job Type : Contract
    Date: Monday, 18 February 2019
    Are you looking for a job? Are you looking for a steady paycheck? Well we have the answer for you!

    Apply now at manpower.com and see what a recruiter can do for you!

    All positions are full-time, with a possibility of getting hired on permanently. We offer 1st shift, Monday - Friday. All positions start at $12.00 per hr.

    There are many opportunities, so apply NOW!!

    All interested candidates must meet the minimum skills/qualifications to apply;
    *Manage large amounts of inbound and outbound calls in a timely manner
    *Follow communication "scripts" when handling different topics
    *Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    *Seize opportunities to upsell products when they arise
    *Build sustainable relationships and engage customers by taking the extra mile
    *Keep records of all conversations in our call center database in a comprehensible way
    *Frequently attend educational seminars to improve knowledge and performance level
    *Meet personal/team qualitative and quantitative targets

    Requirements
    *Previous experience in a customer support role
    *Track record of over-achieving quota
    *Strong phone and verbal communication skills along with active listening
    *Familiarity with CRM systems and practices
    *Customer focus and adaptability to different personality types
    *Ability to multi-task, set priorities and manage time effectively
    *High school degree

    Please apply with your resume! We look forward to staffing you!
  • Location: Jacksonville Beach
    Job Type : Contract
    Date: Monday, 18 February 2019
    Manpower is currently seeking high energy and professional Customer Service Reps for a full-time opportunity for a Ponte Vedra client, to join their team. You must have the ability to work days/nights, weekends and holidays (shifts will be known a week in advance.)
    $13 per hour
    Ideal Candidates will possess/demonstrate the following skills/strengths:
    * Excellent problem-solving skills
    * Outstanding written and oral communication skills
    * Flexibility of schedule; Ability to work days/nights, weekends and holidays as necessary
    * Strong customer service focus
    * Attention to detail
    * Ability to work in fast paced environment
    * Strong computer proficiency
    * High level of initiative
    * Ability to work independently with minimal supervision
    * Ability to multi-task and work within several computer applications at the same time
    * Positive and upbeat attitude
    Responsibilities:
    * Receive information via phone/email and appropriately respond to guest requests, questions and inquiries.
    * Act as a liaison between guests and management or other departments and resolve issues as necessary and escalate complex issues to management to assure that guests receive consistent and timely service.
    * Expedite urgent issues for resolution as appropriate.
    * Ability to keep accurate records (email, applications/programs, etc)
    * Other duties as assignment by management
    * Ability to capture as many reservations as possible by utilizing effective selling techniques
    * Assist guests by selling future reservations
    * Promptly follow up with guest inquiry leads for second chance bookings
    * Answer telephone calls and emails in a professional manner
    * Maintain current and potential guests' profiles
    * Assist customers with questions regarding their existing reservations.
    * Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions.
    * Effectively manage daily correspondence and operational tasks to exceed expectations and expand customer base.
    * Deliver the highest of standards of service to all customer service to all customers
    We are looking for reliable candidates to apply for this excellent opportunity! Serious inquiries only! Immediate interviews are being held. Apply today!
  • Location: St. Paul
    Job Type : Contract
    Date: Friday, 15 February 2019
    2nd shift: 3pm-11:30pm, M-F

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    Written and Verbal fluency in Spanish
    High school diploma required.
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Location: Rochester
    Job Type : Contract
    Date: Friday, 15 February 2019
    Customer Service Specialist

    Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

    What's in it for you?
    * Full time hours
    * B Shift (11:30 - 8:00pm)
    * $ 14.50 per hour $15.00 (Bilingual)
    * Weekly pay
    * Monday through Friday (Open Availability)

    What is the job?
    * Assist prospective enrollees and people assisting enrollees
    * Track and document all inquiries using the applicable systems
    * Process new applications - via telephone
    * Transfer/refer consumers to appropriate entities
    * Process life event changes, demographic updates, disenrollment requests, and special periods as requested
    * Facilitate the fulfillment of caller requests for materials via email, or download.
    * (Bilingual employees) Facilitates translation services for non - English speaking callers
    * Escalate calls or issues to the appropriate designated staff
    * Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems

    What you bring to the job?
    * High School Diploma or GED
    * 2+ years experience navigating multiple systems
    * Ability to type 25 WPM
    * Strong interpersonal skills
    * Bilingual - French, Spanish, Swahili, Arabic (optional)
    * Ability to follow both verbal and written instructions
    * Call Center experience ++

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 585-227-6008. We love referrals, so please share our job with friends and family. EOE
  • Location: Somerset
    Job Type : Contract
    Date: Friday, 15 February 2019
    Key Job Responsibilities:
    (Duties may include, but not limited to all or some of the following)
     Accurately interprets patient eligibility, prescription and other health-related documentation
     Accurately enters application data for approval, denial or rejection
     Communicates with patients, HCPs, and healthcare professionals in a professional manner
     Communicates with internal and external departments to facilitate coordination of care
     Reports Adverse Events (AE) and Product Quality Complaints (PQC), as required and as per policy
     Strictly adheres to Standard Operating Procedures (SOPs)
     Inbound and Outbound Calls
     Completes calls in a timely and quality driven manner
     Validates and enters prescription orders
     Validates licensed practitioners
     Troubleshoots order issues
     Maintains patient confidentiality
     Performs clerical and administrative functions such as mailing and faxing correspondence, data entry, scheduling, etc.