2nd Shift Client Coordinator

Industry

Admin and Secretarial

Advert ID

USA_476747

Location

Rocky Mount - Nash County

Job Type

Permanent

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Wilson, NC - (USA) 2414 Nash Street North NC Wilson , NC 27896

Branch Phone Number

252-237-6800

Job Description

The Client Coordinator is part of the Client Delivery team and focuses on providing the client and associates with the Manpower experience. This role completes tasks within the Manpower Service Delivery process, such as order receipt and management, onboarding, associate management and or client reporting and data reconciliation.



Other duties as directed by Manager.

Accountabilities

Results & Strategy Successfully completes assigned site goals & objectives, meeting assigned KPIs per client requirements.



Measured by: Performance to plan

Client & Candidate Provide an exceptional candidate and client experience through quality of work and positive communication. Deliver on client SLA (Service Level Agreements) consistently.

Build and maintain relationships with external stakeholders to ensure efficiency of processes. Manage associates' day to day performance and associate relations. Provide client reporting and data reconciliation. Timely and compliant associate onboarding and new associate orientations. Other duties as assigned by Site Manager and/or as part of client requirements.



Measured by: Candidate and client net promoter score

Other accountabilities as assigned



Experience

Required ● Experience: 1+ years in administrative, customer service, retail, sales, and/or other fast-paced environment.

● Education: High school diploma or equivalent

● Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Nice to Have ● Education: Bachelor's degree

● Experience: Previous experience in recruiting or workforce solutions