Applications Support Analyst Wanted

Industry

IT

Advert ID

CAN_466344

Valid City, State or Zip Code

Chatham-Kent

Job Type

Contract

Hours

Full-Time

Salary Range

CAD34.00-37.00/hr

No. of Openings

1

Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON N2C 1X4

Branch Phone Number

519-571-7910

Job Description

Our client, a leading energy corporation, is seeking a highly-motivated, and experienced Applications Support Analyst to join their team for a year. This position is located in the Chatham-Kent area. Please read below for details.



What is the job?

* Performing sustainment/development activities inclusive of Incidents, Requests, Defects, or Enhancements in a team environment

* Duties will include support for a Commercial off the Shelf, on-premise Contact Centre & Communications platform and peripheral technologies

* Competent and frequent interaction with business clients, IT peers and external vendors

* Learning business processes supported by the application

* Providing high quality sustainment and development in adherence to our defined development methodology and standards

* Participate in 24x7 on call / standby rotation



Who are we looking for?

* Post-secondary education (preferably in an IT related field, but not necessarily required)

* 3+ years software operational support / sustainment

* Strong ability to prioritize and organize work

* Experience with customer facing applications

* Exceptional English communication skills required, both verbal and written

* Ability to efficiently troubleshoot technical problems

* Experience supporting desktop (COTS) solutions and client/server applications

* Experience with SQL Developer, PL SQL and/or SQL

* Experience with MS Visual Studio / .NET C#

* Ability to influence people

* Ability to learn new technologies

* Must possess key team player qualities including integrity, accountability, and adaptability

* Sound analytical, decision-making and problem solving skills required

* Ability to remain focused, motivated, and work independently

* Experience with data and webservice integration technologies and associated trouble shooting.

* Experience with Contact Centre and Communication Technologies (Genesys Platform)

* Experience with Digital Technologies inclusive of SMS, Artificial Intelligence, Bots, Machine Learning

* Experience with IT Infrastructure inclusive of Physical/Virtual Windows Server, Networking, SQL Server, and Monitoring

* Experience with other programming languages including Java



What does the job offer?

- Competitive wage depending on experience between $34 - $37 /hour

- Full time temporary for 1 year

- Weekly pay every Friday



Interested applicants, apply today and follow up with Diana MacQueen by phone or text - (519) 571 - 7910, or email diana.macqueen@manpower.com.



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