Assistant Supervisor, Customer Service


Logistics Distribution and Supply Chain

Advert ID




Job Type




Salary Range

USD45760.00-47840.00 per year

No. of Openings


Branch Information

Los Angeles, CA - Metro - (USA) 15821 Ventura Blvd Suite 148 CA Encino , CA - 91436 Phone : 818-784-8276



Job Description

Job Description: Assistant Supervisor, Transloading Customer Service

Supporting supervisor in accordance with instructions from supervisor

(incl. analysis of vendors' performance, proposal for increasing profitability, research vendors, etc)

Arranging and managing import shipments' pick and local delivery (Ocean FCL, LCL)

Communicating with clients' customs broker to complete required customs entry filings in time.

Arranging and managing outbound shipments by FTL and LTL trucks, Fedex, UPS

Imputing incoming and outgoing shipments' data information into excel file and keep it updated.

Creating reports for clients

Creating reports for internal purposes

Overall Coordination of : Ocean shipment, Air shipment, Domestics transportation, Warehousing /Transloading.

Instruct loading plan, Scheduling for delivery, Request customs entries.

Overall Coordination among customer, overseas offices, contracted supplier and partnered forwarding companies for inbound shipments.

(include warehouse, transportation and customs broker)

Overseas and trains subordinates performance.

Required Experience, Abilities and Skills

Minimum 10 years of experience in ocean import shipment pick up at CY/CFS and local delivery arrangement

Minimum 10 years of experience in US Domestic Truck (LTL & FTL) shipments' arrangement

Experience in working at FTL or LTL carriers or truck broker companies

Understand ocean import related and truck BOLs related documents

Intermediate skill in MS Office 365 (Outlook, Excel, word, Power point)

Knowledge of Logistics flow

Team work oriented

Strong communication skill

Able to work under pressure and fast pace environment

On time response and consciousness