Bank Call Center Representative-North york



Advert ID



North York

Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

EL-Markham, ON - (CAN) 7500 Woobine Ave Unit F ON Markham , ON L3R1A8

Branch Phone Number


Job Description

Are you a call centre professional looking for a new opportunity? Our client in the Banking sector is looking for upbeat, energetic candidate to answer in-bound calls within the Dispute and Credit Center

In this opportunity you will:

* Respond to incoming telephone inquiries and recognize, analyze, and interpret customer inquiries to establish objectives

* Listen to the customer's questions or concerns to identify, investigate and resolve, or take action to resolve the issue(s)

* Explain or clarify procedures associated with the acquisition, operation and maintenance of all of CIBC's various credit card products.

* Fulfill customer expectations and ensure that the solution offered meets customer needs and complies with CIBC practices and procedures

* Develop the skills to do the job, and to work effectively as a team with co-workers

* Actively participate in teams/committees

* Accurately complete appropriate documentation for each transaction, and wrap up calls by either inputting data for call history and/or initiating the necessary customer fulfillment

* Regularly update knowledge about new products, procedures and policies in order to answer customer inquiries promptly.


* 1 year of call centre experience

* You must be flexible to work any day of the week between 7:00am - 12:00am

* Strong verbal and written communication skills

* Tech savvy

* Proficient in MS Office

Pay Rate for day shifts : $16.22

Pay Rate for evening shifts: $17.22

Start date is at the beginning of November!

If you are interested apply today!

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.