Bilingual (Fr/Eng) Life Insurance Representative

Industry

Insurance

Advert ID

CAN_476082

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD26.15/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

Manpower is seeking Bilingual Life Insurance Associates for a Big 5 Bank in Markham!



Job Details:

$26.15 per hour

Must be flexible to work afternoon shift (2:15 pm to 10:15 pm) during the week and Saturdays 10 am to 6 pm. This can change to rotational (day and afternoon shifts, based on performance)

6 month contract with potential for extension/ hire

Markham Location

Free onsite parking



MUST HAVE SKILLS:

- Life License (LLQP)

- Bilingual - French/English

- Telephone skills

- Strong verbal communications

- Must be able to pass a credit and criminal background check



NICE TO HAVE SKILLS:

-Previous call centre experience

-Worked in a customer resolution/complaints department



Job Description:



Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective customers. This role contributes to the growth of the business by developing and deepening new / existing relationships.



This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.



* Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions

* Identify customer needs and determine solutions to customer problems

* Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions

* Offer comprehensive product knowledge and/or guidance as it relates to their respective business area

* Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary

* May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

* Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs

* Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

* Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner

* Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services



Please apply TODAY for immediate consideration!



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.