Bilingual (French) Client Service Rep

Industry

Call Center and Customer Service

Advert ID

CAN_482487

Location

Brampton

Job Type

Permanent

Hours

Full-Time

Salary Range

CAD50-55 per year

No. of Openings

1

Branch Information

Brampton, ON - (CAN) 30 Topflight Drive ON Mississauga , ON L5S 1Y1

Branch Phone Number

-

Job Description

As a Customer Service Representative, you are accountable for processing and maintaining all incoming sales orders and assisting customers with day to day inquiries efficiently, in professional and courteous manner. You will work closely with production, shipping and QA department and ensure all requests are delivered inside the stipulated timeline The Customer Service Representative is accountable for processing and maintaining all incoming sales orders and assisting customers with day to day inquiries efficiently, in professional and courteous manner. Individual needs to work closely with production, shipping and QA department and ensure all requests are delivered inside stipulated timeline

KEY ACCOUNTABILITIES

* Respond to inbound calls and/or email inquiries to support customers and sales while you foster endearing relationships with internal and external customers

o Entry of orders, inquiries, processing of returns, remakes, repairs, parts and credit notes

o Resolve issues, escalate dealer concerns if required

* Timey follow-up, ensuring support requests are resolved quickly.



EDUCATION & EXPERIENCE

* Fully Bilingual (French/English) written, oral, verbal

* 3+ years' experience in a similar role and minimum High School Diploma, or equivalent work experience

* Experience/exposure to ERP or CRM software (ie: SAP, SFDC, Dynamics, Oracle, NIN, Direct Connect, Direct Web Intranet)

* Online knowledgebase, email/ chat, and other systems



KEY COMPETENCIES

* Accuracy - Maintaining high degree in all aspects of the job

* Communication (written and verbal) -Able to professionally express yourself clearly effectively

* Cooperation - Takes time to help customers and co-workers achieve objectives and goals

* Decision Making and Problem Solving - Identifies issues, gathers data, develops and assesses alternative solutions

* Follow Through- Consistently reliable, always delivers when resolving any support requests quickly

* Organization -Establish priorities and course of action to manage multiple tasks

* Positive - Maintains a positive attitude throughout

* Teamwork- Helps to support co-workers to achieve overall objectives and actively offers assistance when and where needed; Builds successful partnerships .



OFFERINGS

* Competitive starting salary, $50-55K per year

* Exceptional benefit and pension plan

* Opportunity for continuous learning & advancement



To APPLY

shawnah.pratile@manpower.com

www.manpower.ca



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.