Bilingual CSR (French and English) - Markham


Financial Services

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Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON L3R 1AB

Branch Phone Number


Job Description

Bilingual Customer Care Associate (French and English) - job opportunity with a world renowned automotive company, working at the corporate head office site in the finance division. DAY Shift, Mon-Fri, 8-4:30am. Location is in the York Region area.

The key responsibilities of the Customer Service Associates are:

* Responds knowledgeably to incoming calls from clients and/or their insurance representatives

* Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage

* Accurately document client or insurance representatives comments and actions taken in customer's electronic file

* Sorts and processes incoming insurance mail

* Meets or exceeds quantitative and qualitative goals as outlined by department manager

* Responds to requests for assistance from other departments in a timely and efficient manager

* Provides back up support to receptionist and administrative associate, as required

* Works well as part of a team to ensure department targets

* Adheres to corporate policies and department Standard Operating Procedures (SOPs)

* Uses various software programs proficiently

Qualifications necessary:

* 1 to 2 years of customer service experience

* University degree (preferred) or College diploma - Business or economics stream preferred.

* Excellent computer skills, especially Word, Excel

* Bilingual - French and English- both written and spoken


ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

Good people know Good people. If you know of anyone looking for work and you refer them to Manpower and they complete 120 hours of work you will receive $100.00. .