Bilingual Customer Service Representative - North York

Industry

Call Center and Customer Service

Advert ID

CAN_486231

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

We are currently looking for a BILINGUAL in FRENCH/ENGLISH Customer Service Representative for one of our clients in the banking industry in North York - Toronto! Here are some details for you:



3 months contract

Bilingual opportunity!

Mon-Fri. Shifts between 7 am & 8 am

Pay Rate: 23.47/hour



The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.



Job Responsibilities:

Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

Act as escalation point for clients/customers.

Approve the referral of unresolved customer grievances to designated departments for further investigation.

Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Solicit sale of new or additional services or products.



Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Strong ability to work independently and manage one's time.

Strong ability to accurately document and record customer/client information.

Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.

Previous experience with computer applications, such as Microsoft Word and PowerPoint.



Education/Experience:

High school diploma or GED required.

8-10 years customer service related experience required.