Bilingual Customer Service Representative

Industry

Call Center and Customer Service

Advert ID

USA_483582

Location

Ada

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD14/hr

No. of Openings

1

Branch Information

Talent Delivery and Solutions 100 Manpower Place WI Milwaukee , WI 53212

Branch Phone Number

-

Job Description

Pay Rate:14.00



Job Description Expectations and Duties



Answer and respond to incoming calls from employees and former employees.



Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner



Perform, track and log all transactions performed .



Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.



Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.



Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.



Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.



Flexibility to support peak volume events throughout the year.



Attend all departmental meetings and training classes as required.



Works under close supervision



Follow established procedures on routine work, requires instructions only on new assignments.



Respond to customer inquiries via email from the "Contact Us" feature (as defined by client team)



Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only.



Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.



Ability to handle multiple tasks and prioritize while working in fast paced call center environment.



Strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience



All other duties as assigned.



Not Ready To Apply? Get In Touch To Learn More: (Pick One)

Choose the option that is most convenient to you to get the conversation started.



1-Email me at kari.olson@manpower.com

2-Call Kari at: 414-312-5203 ext. 1173

3-Send a text with KARI CSR and your name to 414-249-6588



Rest assured our recruitment team reviews all applications that come through while paying close attention to details provided about skills and experience. From there we will reach out via phone/email/text to candidates. We look forward to talking with you!