Bilingual Customer Service Representatives (French/English)

Industry

Call Center and Customer Service

Advert ID

CAN_485794

Location

Halifax

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20.25/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

Manpower has an exciting opportunity for Bilingual candidates in the Halifax area!



We are partnered with a Top Canadian Employer for Bilingual Customer Service Representatives (French/English) for their Halifax Office. This is a great opportunity for entry level and experienced customer service professionals.



Job Details:

$20.25 per hour

6 month contract to start, with potential for extension and/ or hire (based on performance)

Available to work shifts Monday through Sunday 8:00 am to 12:00 a.m. AST and Saturdays & Sundays - 9:00-9:00 AST.

Halifax Location

Great Opportunity to get your foot in the door with a Top Employer!



Responsibilities:

* Provide a high level of service to external and internal customers for all mainstream products within a product area and/or knowledge of a specialized function

* Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise

* Ensure positive and effective relationships are maintained with customers and sponsor partners

* Act as primary contact for customers' requests by researching the problem/issue through interaction with multiple internal customers in order to find the appropriate information and solution

* Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required

* Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology

* Maintains a sound level of product, procedures, systems and industry knowledge, across specific product lines, and of the service provided by Affinity Markets.

* Works with other team members to ensure a cohesive unit and consistent high level of service



Knowledge/Skills:

* Excellent organization skills, with the ability to prioritize under stressful and changing circumstances *

Ability to maintain a "customer perspective" when dealing with customers and Sponsors. High level of phone confidence and professionalism. Excellent verbal and written communication skills.

* Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation

* Ability to identify workflow, systems and procedural issues and escalate issues appropriately

* Strong interpersonal skills required for interaction with internal/external customers and team members.

* Ability to learn a variety of computer platforms and business processes required.



Sound like your dream job? Apply TODAY for immediate consideration!