Bilingual Customer Service Representatives Needed!!!

Industry

Telecommunications

Advert ID

Manpower_70470

Location

Menomonee Falls

Job Type

Temporary

Hours

Full-Time

Salary Range

USD13.50-17.50/hr

No. of Openings

1

Branch Information

Waukesha, WI - (USA) 2177 Silvernail Road Suite A WI Pewaukee , WI 53072

Branch Phone Number

262-542-9351

Job Description

Bilingual Customer Service Representatives Needed!!!



Manpower is hiring for a talented FULL TIME Customer Service Representative for one of our top clients in Menomonee Falls, WI!







Full Time Hours: Monday through Friday -flexible schedule between 7am-7pm CST (must not have any conflicts during this time frame as schedule is subject to change from training to placement)



Pay Rate: $13.50-$17.50/hr (depending on experience and bilingual abilities)



Duration: Contract to Hire!







We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service. In this role, you will interact directly with our customers via multiple channels to answer questions, solve problems, provide education, process orders, and maintain our company's reputation for high-quality service.



What you'll do:



* Field incoming customer requests via phone calls

* Use confidential information to assist customers with questions about their insurance

* Obtain necessary information from customers to adequately follow up

* Document important customer information for future reference

* Process inquiries regarding claims, changes, cancellations, and adjustments

* Foster and maintain relationships with customers to continuously improve our retention rate

* Maintain updated knowledge of all company products to provide adequate education to customers

* Attend all required internal meetings as assigned

* Perform tasks and duties as assigned by management.



What you'll bring:



* High School Diploma or equivalent, associate or bachelor's degree preferred

* 2 + years of customer service experience in a call center AND 1 + years in a customer service environment

* Excellent written and verbal communication skills

* Basic computer skills and excellent phone disposition

* Experience with Enterprise System preferred

* Willingness to work independently or as part of a team

* Bilingual/Spanish strongly preferred

* Knowledge of medical, dental, and/or therapy terminology strongly preferred



Apply today!



Please reach out to the Recruiter, Karianne Voight, for more information!



Phone: 414-475-5252 ext. 70125



email:







Manpower is an Equal Employment Opportunity (EEO) employer.



Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources