Bilingual IT Help Desk Associate



Advert ID




Job Type




Salary Range

Up to CAD21.00/hr

No. of Openings


Branch Information

Markham, ON - North - (CAN) 3600 Steeles Avenue East ON Markham , ON - L3R 9Z7 Phone : -



Job Description

This position supports the objectives of the I.T. team, and in particular, providing exceptional customer service to our internal customers through technical support on all I.T. related systems, general administration of computers, the network, and administrative tasks to support the environment. The work environment is a warm and friendly call center atmosphere, located at Champs de Mars metro.


- Bilingual in both French and English (oral and written)

- Enjoy working with computers and you have relevant experience

- Have experience in a call center atmosphere

- Good attention to details

- Can successfully pass a criminal back ground check

Are you:

- High in energy, organized, hardworking and articulate person who likes to solve problems and have fun in the process

- Strong in troubleshooting and problem-solving

- Excellent communication and phone skills - Fluent in English (Written and verbal)

- Comfortable providing user support on data networking

- Post-Secondary education - Computer Systems, Software Programming, or Network Engineering; Information Technology

- Are you able to work rotational scheduled shifts as this is a 24/7 running call center.

Overview of responsibilities:

- Provide first and second level support for clients that call in with various issues

- Respond to IT requests

Participate in a project with a team united and focused on success and the future, do not hesitate to apply.