Call Center Customer Service

Industry

Call Center and Customer Service

Advert ID

USA_481359

Location

San Antonio

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12/hr

No. of Openings

1

Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201

Branch Phone Number

210-734-7300

Job Description

We are looking for individuals with Inbound Call Center Experience:



What's in it for you?

Pay: $12 hour (weekly pay)

Shift: Monday - Friday

Temp to Perm (depending on performance and attendance)

Paid Training

No weekends/ closed most major holiday's



What is the job?

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry, whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning.

Inbound calls (8-10 min calls; 6-7 calls per hr.)

Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.

Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care. Using a computerized system to resolve customer queries and complaints, (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support).Responds to telephone inquiries and complaints using standard scripts and procedures.Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs Prepares standard reports to track workload, response time and quality of input.



Training Schedule

Mon- Fri, 8am- 4:30pm

4 weeks training

No missing during training



Work Schedule

Monday-Friday 6am - 2pm

or

Monday-Friday 2:30pm -10:30pm



Qualifications

High School Diploma or equivalent required

1+ yr in a call center environment

Must have resume

Working knowledge of Word and Excel.

Strong computer skills

Strong team orientation.