Consumer Care Representative

Industry

Call Center and Customer Service

Advert ID

USA_479575

Location

Evansville

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD13.00/hr

No. of Openings

1

Branch Information

Evansville, IN - (USA) 915 N. Green River Road IN Evansville , IN 47715

Branch Phone Number

812-474-7485

Job Description

We are currently recruiting for a Consumer Care Representative for a client of ours on the West side of Evansville.



This position is responsible for:

- Collecting, assessing and processing medical event and information in a compliant and timely manner in order to meet applicable regulatory requirements

- Communicating with customers to establish a full understanding of the issues

- Effectively handle customer contacts by identifying customer needs/concerns and provide accurate product information to maintain positive customer relationships and high satisfaction.

- Assess reports based on guidelines and personal judgment to collect required information from the customer

- Identify if there is a hazard to health and need for further investigation or communication on each customer contact

- Delivering high quality work with strong attention to detail to ensure data accuracy and compliance



The ideal candidate would possess:

- At least 2 years of customer service experience

- Excellent analytical decision making and problem solving skills

- Demonstrated ability to consistently follow SOP's and work instructions while still utilizing sound judgment and discretion in recognizing and escalating unusual situations and issues

- Demonstrated ability to establish a positive rapport with customers

- Demonstrated positive attitude and passion for delivering great customer service

- Demonstrated ability to embrace and adapt to change

- Demonstrated ability to maintain composure when faced with challenging customer issues



This is a long term position working full-time, 40 hours/week. The candidate would be expected to work 8am - 430pm Monday through Friday and a routine Saturday rotation. The pay for this position is $13.00/hr.



Do you have what it takes to excel in this role? Apply today at www.manpower.com and then call the Manpower office at 812-429-7321 to get set up with next steps.