Contact Center Agent

Industry

Call Center and Customer Service

Advert ID

USA_482850

Location

Bridgeton

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Saint Louis, MO - (USA) 622 Emerson Road Suite 110 MO Creve Coeur , MO 63141

Branch Phone Number

314-692-4215

Job Description

The Creve Coeur, MO Manpower is currently seeking Contact Center Agents in Bridgeton, MO.



This is for a November class.

The pay rate is $14/hr.

8a - 5p

Must have an updated resume for consideration



POSITION SUMMARY:



The Contact Center Representative I is responsible for being the first point of contact for the customer base. This representative will utilize multiple applications and resources to determine customer requirements, and resolution.



PRINCIPAL RESPONSIBILITIES: 1. Handle inbound calls from customers or technicians 24/7/365 with minimal assistance. 2. Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call. 3. Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customer's expectations. 4. Handle follow up and escalation of service calls when applicable. 5. During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.



ADDITIONAL INFORMATION: ADDITIONAL INFORMATION: (e.g. physical demands, confidentiality requirements, travel requirements) * Exceptional customer service skills, telephone and communication skills, and the ability to work in a high call volume environment * Willing to work flexible hours, and overtime as needed. * Intermediate PC skills required (Microsoft Word/Outlook/etc.), and the ability to type a minimum of 40 WPM. * Ability to work in a team environment, follow procedures, adapt to change, and desire for continuous learning through cross-training. * Exemplary attendance is required. * Other duties as assigned by the supervisor



EDUCATION: High School diploma required. Bachelor's Degree preferred.



To apply, go to Manpower.com or call 314-692-4215 with further questions.