Contact Center Agents- English Speakers

Industry

Call Center and Customer Service

Advert ID

CAN_479654

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

CAD12.00-13.25/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 400 St. Mary Ave. Suite 105 MB Winnipeg , MB R3C 4K5

Branch Phone Number

204-949-7800

Job Description

Manpower is currently seeking immediate start for Contact Center Agent's English Speakers which commences on October 2019 for a temporary full-time work



Our client for 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.



What we Offer:



* Range of Wages: $12.00 HR to $13.35 HR

* Type of contract: Temporary Full Time

* Length: Three months

* Paid Training and Great Incentive Programs

* Between 32 to 40 Hours per week

* Location: Downtown

* Inbound call center (Back Office)

* Start date: Starts Immediately



To qualify for this role, it is vital that you:



* Be available from Monday through Sunday

* Must be able to work 5 Days a week

* Must be available in between 7:00AM to 8:00PM

* Must be able to start as early as 7:00AM and end as late as 8:00PM

* Must be available to attend 2 - 3 weeks of full time training from 9:00AM to 5:00PM (Monday to Friday)

* Public Transportation is Available

* High School Diploma or equivalent with a minimum of one year experience in the field or in a related area

* Strong hold of communication skills in English speaking

* Excellent written communication skills

* Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)

* Minimum of 40 WPM (Net) with 90% Accuracy



Essential Functions



* Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams

* Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our client's needs and obtain customer information by answering telephone calls, assisting clients and verifying information.

* Responsible for handling client's complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call

* Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business

* Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact

* Use mechanized systems to handle customer request and organize as well as complete service orders

* Keep track of the improvement in the customer retention through programs and provided services

* Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients

* Stay updated with the knowledge of each service, product and promotion.



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